The Success Revenue Podcast

Are you under pressure to move on AI - but unsure whether your organisation is actually ready to do it right? Greg Coleshill spent 18 years scaling human capital businesses, ultimately serving as CEO through a major acquisition and integration. Today, as Chief Commercial & Operating Officer at Vigilant AI, he sits at an unusual intersection: two decades of understanding how people work, applie...

Are you building something real - or just keeping up with the noise? Vinit Mehta has spent 24 years following where the internet goes next. From selling diamonds through Amazon and early e-commerce platforms in post-9/11 New York, to streaming on buses across India, to now running Pressplay Capital and working with Agora on real-time conversational AI across the Middle East - his track record isn'...

Are you being asked to lead AI transformation - and quietly unsure what it actually takes to get it right? James Nicholas Kinney is the Global Chief AI Officer at INVNT and one of the most credibly earned voices at the intersection of AI, enterprise transformation, and human psychology. Triple-certified in AI from MIT, Wharton, and Carnegie Mellon, and formerly Global Chief People Officer at S4 Ca...

How do you push real innovation inside an institution built to resist change? Giovanni Gavino Everduin is Chief Strategy & Innovation Officer at CBI and co-founder of CBIx, the bank's independent innovation lab and corporate VC arm. A Harvard Business School alum with over two decades bridging finance, fintech, and emerging technology, Gio has spent his career making new ideas work inside lega...

Are you building visibility in B2B but unsure why it is not converting into real clients? In this episode, Haydar and Ivy sit down with Niall Ratcliffe, CEO of Noticed, one of the UK’s fastest-growing B2B LinkedIn agencies, to unpack the gap between attention and revenue. Neil built Noticed from scratch and now helps brands turn LinkedIn visibility into commercial results. Together, they explore w...

How do you decide where AI truly belongs in your business when the pressure to act keeps rising? In this episode of The Success Revenue Podcast , Haydar Al-Saad and Ivy Forero sit down with Rajat Kotra , Chief Data & AI Officer at secondbrains.in , to talk about what responsible AI leadership actually looks like in practice. With decades of experience leading AI and data strategy across global...

If you’re feeling overwhelmed by the pace of change — in tech, in marketing, in leadership — you’re not alone. In a world where algorithms move faster than strategy decks, many leaders are quietly asking: What do I need to unlearn to stay relevant? In this episode, we sit down with Maryna Barysheva , CEO of LKI Consulting and a pioneer in Web3 marketing, to explore the real shifts happening behind...

What if the ability to adapt across cultures, industries and technologies was your biggest leadership advantage? In this episode, Jomilsa Sousa — founder of The Success Studio — takes us through her inspiring journey into customer success, exploring the cultural nuances of working in diverse regions, especially the Middle East. She opens up about how cultural nuance, curiosity, and courageous pivo...

What if customer success is the most honest reflection of how your company actually operates? In this episode, Alexandra Sagaydak — Fractional CCO and founder of AI CS HUB — brings the kind of raw, refreshing honesty that SaaS leaders need to hear. After leading post-sale functions at scale and now advising early-stage startups, Alexandra opens up about what’s broken in CS, what founders get wrong...

What does it take to bring AI into one of the most human-centered industries — and still keep empathy at the core? In this episode, Nada Hassan and Amin Elhemaily , co-founders of a Saudi-based digital health startup, share the behind-the-scenes truth of building in the middle of two massive transformations: the AI revolution and Vision 2030 . With a bold mission to improve healthcare outcomes whi...

What does it take to thrive in one of the world’s most competitive, fast-paced recruitment markets? In this episode, Alex Koumi , Managing Director at Kingston Stanley, and Dan Wardle , Business Manager for Tech Recruitment, pull back the curtain on the recruitment world across the Middle East. With decades of combined experience, they share the inside story of what clients are really looking for,...

What does it take to lead transformation in a market where trust, culture and experience matter more than technology? In this episode, Waleed AlHamdan , award-winning CX expert, leadership coach, and CEO of Compass Way, shares a masterclass on what real customer experience looks like in Saudi Arabia today. With over 25 years of experience across sectors like banking and American Express, Waleed re...

What happens when customer experience becomes a national priority and a personal calling? In this episode, Zubaida Hariri , Head of Customer Experience at Abdul Latif Jameel Enterprises, shares the leadership journey that brought her from healthcare to one of the most influential CX roles in Saudi Arabia today. With Vision 2030 reshaping service standards and customer expectations across the Kingd...

What does it look like to step away from a high-growth IPO success story and build something even more powerful on your own terms? In this episode, Andrea Bumstead , CEO and Founder of CS Impact and one of North America’s most trusted voices in Customer Success, joins us to talk about what real leadership requires today. From building Procore’s CS function during hypergrowth to now advising SaaS c...

What does it take to walk away from a legal career and build success in one of the world’s most competitive sales environments? In this episode, Aida Durmic, Head of New Business for MENA at Infobip, shares the raw truth behind her pivot into sales, what she had to unlearn, and the power of resilience when you're carving your own path. Aida didn’t enter sales through the front door, she stepped in...

What if building a great company was not just about your product but about the people you choose to build it with In this episode, Natasha Corbin, founder of Start MEA and a seasoned HR leader with over 15 years of global experience, opens up about her journey from the UK to Dubai and the lessons she has learned shaping teams in the fast moving startup world. Natasha does not just share frameworks...

What if the biggest blocker to your growth wasn’t your skill — but your self-belief? In this episode, Rachel Provan, Top 25 Customer Success Leader in the U.S, brain-based leadership coach, and founder of Provan Success, gets real about the mindset shifts required to lead. From her early days in acting to building and coaching high-performing CS teams, Rachel shares the behind-the-scenes work most...

What if customer success wasn’t just a function — but the philosophy that shapes how your entire business grows? In this episode, Dillon Young, founder of Customer Value Labs and a leading voice in the US SaaS and consulting space, shares the mindset and mechanics behind CS strategies that actually move the needle. From his early days in startups to advising leadership teams on defining customer s...

SEO is no longer about ranking –  it’s about relevance, authority, and visibility. In this episode, James Reynolds, CEO of SEO Sherpa and one of the MENA region’s most respected voices in digital marketing, breaks down how the rules of search have changed and what high-growth companies must do to stay ahead. From the rise of “search everywhere optimization” to the real impact of AI on content and...

The future of media in the Middle East is being shaped right now and the leaders who win are the ones who can master nuance, tech and commercial pressure all at once. In this episode, Ryan Restell, Chief Commercial Officer at Yango Group and a seasoned media and tech executive, breaks down the transformation happening inside the region’s streaming ecosystem. From his pivot out of finance to leadin...

In healthcare, credibility isn’t earned by title, it’s built through action, empathy and aligned execution. In this episode, Mahdi Attya shares what most executives won’t say out loud. With over two decades of experience in healthcare across the Middle East, Mahdi reveals the strategies behind high-impact leadership, how AI is disrupting care delivery, and why reputation and relationships are stil...

Customer success isn’t just about retention anymore. It’s about driving revenue, commanding influence and leading transformation from the inside out. In this episode, Annika Zubair, post-sales revenue leader and founder of Customer Success Pro Consultancy, unpacks what it really takes to move from customer support to executive strategy. With 13 years of experience across global SaaS organizations,...

Customer success isn’t just about keeping customers happy. It’s about owning the outcomes that drive revenue. In this episode, Cinthia Silva, a global CS consultant and former fintech executive, breaks down what it takes to turn customer success from a reactive support function into a high-impact growth engine. From her early days in sales to advising global CS teams, Cinthia shares what most comp...

In a world where AI is redefining how business gets done, are your sales processes still stuck in the past? In this episode, Stephen Bates, founder of Cabot Insights and former Salesforce leader, breaks down how AI isn’t just a trend, it’s the sharpest weapon in your go-to-market arsenal. From hyper-personalized prospecting to pipeline acceleration, Stephen shares exactly how modern sales teams sh...

Why do some CS leaders just retain customers — while others command influence across the business? In this episode, Sweta Duseja — Director of Customer Success at MoEngage — reveals the real playbook behind world-class retention, AI-driven engagement, and strategic customer planning in the META region. Sweta doesn’t just talk about customer success. She builds it, scales it, and uses it to drive m...