The Success Revenue Podcast

What if saving, not borrowing, became the new normal in consumer finance? In this episode, Mario Klapsis — a global FinTech leader and founder of Twig Finance — shares the groundbreaking concept of "Save Now, Buy Later," and how it's reshaping responsible spending in the Middle East and beyond. From his journey across Greece, Canada, Singapore, London, and Dubai, Mario brings deep insights on star...

Why are some leaders able to build influence across functions, while others get stuck in silos? In this episode, Shalini Choudhary — Head of Customer Success at Jisr and a seasoned leader in HR tech — breaks down what it actually takes to lead, innovate, and win in high-growth, high-stakes environments. She’s done the big corporate thing. Now she’s building in the trenches of Saudi’s startup scene...

What happens when cutting-edge education technology meets local market realities in the Middle East? In this episode, we sit down with Mohamed Shokry — Head of Customer Success for Middle East & Africa at McGraw Hill — to explore the dynamic intersection of EdTech, AI, and customer success in higher education. With deep insights from years in the education industry, Shokry shares what it takes...

What does it take to lead digital transformation and champion women in tech in one of the fastest-growing regions in the world? In this episode, we sit down with Laila AlJindan — a seasoned tech leader with over two decades of experience — to explore the evolving landscape of customer success and digital innovation in Saudi Arabia. From her early days in web development to her rise as a thought le...

How is the customer experience landscape evolving in Saudi Arabia's booming startup ecosystem? What's the delicate balance between AI innovation and the essential human touch in CX? Our guest in this episode is Almohannad Alsbeai, a seasoned Customer Experience (CX) leader from Saudi Arabia, who shares his extensive expertise and passion for creating exceptional customer journeys. With his deep un...

How do you build successful customer relationships in a rapidly evolving, tech-driven Middle Eastern market? In this episode, Sameer Mohamed — VP of Customer Success at Sprinklr — shares his unique insights on the intersection of digital transformation, AI, and customer experience across diverse cultures. Sameer reveals what it takes to adapt customer success strategies for different market segmen...

Why is relationship building the foundation of sustainable business success in the Middle East? How are AI and cultural sensitivity transforming customer success strategies in the region's tech scene? Our guest in this episode is Joseph Woolrych, COO of Cloudworks, who shares his fascinating journey from corporate life to the vibrant tech startup landscape in Dubai. With his extensive experience,...

What does it take to excel as a woman leader in customer success in the Middle East? Our guest Karen Choucair shares her journey from media planning to customer success leadership, offering insights on navigating cultural nuances, leveraging AI, and building high-performing teams in the region. Karen discusses balancing career with motherhood, the power of relationship building in Middle Eastern b...

Is customer success a second revenue engine for an organization? How are AI and community building transforming customer engagement in the Middle East? Our guest in this episode is Mohammed Alqaq, a pioneer in customer success in the Middle East, who shares invaluable insights on the evolution of customer success in the region. With his deep expertise, Mohammed discusses how emotional intelligence...

What happens when marketing expertise meets customer success in the diverse landscape of the Middle East? How is AI reshaping customer experience while maintaining a proactive approach to customer engagement? Our guest in this episode is Gagandeep Singh, who shares his extensive journey in customer success. With his unique perspective on the transition from marketing to customer success, Gagandeep...

What happens when design thinking meets artificial intelligence in the world of customer success? How is AI reshaping the future of customer engagement while maintaining the human touch? Our guest in this episode is Jahnavee Ramalingam, founder and CEO of KaleHQ, who shares her fascinating journey from designer to tech CEO. With her unique perspective on AI-driven customer engagement, Jahnavee dis...

How is customer experience evolving in the Middle East, and what's the unique intersection between CX and customer success? Our guest in this episode is Musa Hanhan, founder of Experiente, who brings extensive experience in customer experience (CX) and customer success from global powerhouses like Bain & Co., Korn Ferry, and VMware. He shares insights on the evolution of CX in the MENA region...

How can cybersecurity companies build effective customer success strategies while maintaining trust and security in the Middle East? Our guest in this episode is Alex Jardine, Vice President of Customer Success and Revenue Operations at Polyswarm, who shares his expertise on building customer success in the cybersecurity sector and the unique challenges of operating in different regions. Alex disc...

How can fintech professionals build lasting customer success practices in the Middle East's evolving banking sector? Our guest in this episode is Arti Sogani, a seasoned professional with 18 years of experience in the fintech industry, who shares her journey from coding to customer success leadership and the importance of building long-term client relationships. She is currently the Head of Custom...

How is customer success evolving in the Middle East, and what role will AI play in its future? Our guest in this episode is Ashraf Mraybeh, a seasoned expert with over 20 years of experience in customer success, who shares insights from establishing Successfully, the first Arabic consultancy firm specializing in customer success. Ashraf discusses the transformation of customer success in the Middl...

In this premiere episode of the Success Revenue Podcast, hosts Ivy Forero and Haydar Al-Saad introduce themselves and share their backgrounds in customer success and revenue management. They discuss the importance of building a community in the Middle East to share knowledge and insights, especially in the rapidly evolving landscape of customer success. The episode sets the stage for future discus...