The Shipper's Toolbox by Refund Retriever

An effective Amazon feedback request strategy is vital to success. Strategies will boost your reviews from a marketing standpoint and understand customer behavior. Now, unsolicited reviews are fantastic. But leaving your "Digital Word Of Mouth" to chance can be considered a rookie move. Read More Since 2006, Refund Retriever has been auditing FedEx and UPS packages for late deliveries and billing...

The USPS( United States Postal Service) covers every square mile of the U.S. Since January 2019, zone-based pricing has applied to all USPS package classes that are not flat-rate. Zone charts are produced by the United States Postal Service using geological latitude and longitude coordinates to determine the distance between origin and destination ZIP Code pairings. Zone charts are updated every q...

My FedEx Rewards is a free program that provides benefits to FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping. Get a new level of trust with your shipping. My FedEx Rewards members can now request a refund or credit if an eligible FedEx Express or FedEx Ground shipment arrives late. Reques...

Effective January 2, 2023, all FedEx shippers will experience shipping rate changes. It is important to note that FedEx Express, Ground, and Home Delivery shipping rates will increase by an average of 6.9%. FedEx Freight rates will increase by an average of 6.9%-7.9%. We will explore the 2023 FedEx surcharge increases in this blog. Read More Since 2006, Refund Retriever has been auditing FedEx and...

The Amazon Choice is a digital badge attributed to Amazon products that dominate a particular search keyword by the rate of purchase. The badge is in the upper left corner of the product feature image, on the app user interface, or beneath the product title on the listing page. Since 2006, Refund Retriever has been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist...

FedEx One Rate is a flat rate shipping pricing option that more large-volume shippers are exploring. The service was introduced in 2013 and is available for qualifying FedEx Express U.S. shipments in FedEx Express packaging. One Rate pricing is an alternative to FedEx Standard List Rates, account-specific rates, or FedEx Retail Rates. FedEx One Rate is a pricing alternative for FedEx Express shipm...

If your company ships to remote destinations, you have seen additional fees tacked on the shipment charges called UPS delivery area surcharges (DAS) and extended delivery area surcharges (EDAS). UPS applies these additional charges to packages either picked up or delivered to specific ZIP codes that are predetermined. Therefore, let's take a look at the different costs that you could experience. R...

As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge applies to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx Express and FedEx Ground shipments destined for areas in Alaska and Hawaii that are remotely populated and challenging to reach.   Read more here: https://www.refundretri...

In 2011, United Parcel Service began charging more to handle oversized packages. Over maximum limit packages are heavier or larger than average, therefore costing UPS more internally to process. They are passing on the cost to the shippers and making more profit. Packages with an actual weight of more than 150 pounds, or Shipments that exceed 108 inches in length, or Packages exceed a total of 165...

FedEx and UPS fuel surcharges are at an all-time high. UPS express fuel surcharge is 22.75%, and the ground is 18% as of June 13, 2022. FedEx express fuel surcharge is 22.75%, and the ground is 19.25% as of June 13, 2022 Diesel prices have skyrocketed faster than gasoline, which has hit record levels. Generally, they're rising quickly because of the same factors that have increased oil prices this...

Amazon FBA PPC strategies are very important to the success of your business. If you're an e-commerce vendor who sells on Amazon's Fulfillment By Amazon (FBA) service and platform, the biggest fulfillment platform in the industry, you would know the most crucial goal is successful conversions and sales.   Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mist...

UPS SurePost is a low-cost delivery service with accessorial fees that can increase the final delivery cost. UPS Ground has many more accessorial fees than SurePost. Shippers can expect to see the non-machinable charges, DAS, DAS extended, peak surcharges, and fuel surcharges. In this blog, we will explore the UPS surepost non-machinable charge. Read More Since 2006, we have been auditing FedEx an...

Amazon recently announced a new offering that has enormous implications for e-commerce. Amazon has already changed the face of online merchandising with FBA and amazon prime. But now, they are allowing websites to harness the power of FBA on their own websites. Merchants that use Fulfilled by Amazon (FBA) are being invited to add a new 'Buy with Prime' button to their websites to extend the benefi...

FedEx ID scanning will soon impact all shippers. On June 28, 2022, FedEx express and ground will enable ID scanning functionality for domestic deliveries which require an adult signature. FedEx's ID scanning technology will electronically capture the recipient's name and automate age verification. This new process removes the need for manual data entry of recipient information and improves the acc...

Does your company ship with FedEx? You know FedEx fuel surcharges and understand these additional costs of transportation impact profitability. Accordingly, a fuel surcharge is an extra fee to cover the fluctuating fuel cost. The calculation is a percentage of the base rate and is additional to the price of each package. Read More..   Effective Date Domestic (Express) Export (Express ) Import (Exp...

UPS defines a residential surcharge as a residential delivery made to a home, including a business operating out of a home. Furthermore, for each residential delivery, an additional charge per shipment will apply.  However, this fee applies in two cases. If either the delivery address entered or the actual delivery address is deemed residential by the UPS.   Read More   Service 2019 2020 2021 2022...

Many FedEx shippers see an additional handling charge on their FedEx invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to FedEx's characteristics. They have to treat the box differently than the rest. So how much are these fees and how can we reduce them?  Read more. 

FedEx defines a residential surcharge as a shipment addressed to a home or private residence. Including locations where a business is operated from home or a shipment where the shipper designates the delivery address as residential. Read More. FedEx Service Level 2021 2022 Ground $4.80 $5.20 Home Delivery $4.35 $4.75 Air $4.95 $5.30    

FedEx has released the 2022 holiday schedule. FedEx will close on New Year's Day, Memorial Day(May 30), Independence Day (July 4), and Thanksgiving (November 25). Please check out the PDF for more information. FedEx Express, Ground, and Home Delivery all have different schedules.  

UPS has released the 2022 holiday schedule. UPS will close on New Year's Day, Memorial Day(May 30), Independence Day (July 4), Thanksgiving (November 25), and Christmas Day (Dec 25 and 26).   Read More.

Coming on the heels of the  2022 FedEx shipping increases , the 2022 UPS Rate Increase is here! UPS announced increases in the 2022 shipping rates. In short, the rates for UPS ground, air, and international services will increase an average net of 5.9% effective December 26, 2021. Read More .  As you can see, the price increase for the domestic rates is above and below for different services. The...

FedEx and UPS have altered the money-back guarantee for all domestic and international shipments. Learn more about them now. 

UPS announced the 2022 rate increase that is going into effect on December 26, 2021. Incidentally, the 2022 UPS accessorial fees and charges are a large part of every shipper's weekly billing. Subsequently, the rates for UPS ground and air will all increase an average of 5.9%. Read More.   Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist...

Holidays, for the most part, are the busiest time of the year for small parcel shippers. Even with a large staff, it is easy for a company to ignore shipping costs to keep customers happy. Therefore, FedEx holiday shipping deadlines should be accessible for all customer service and shipping staff.   Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes....

UPS has already released some important 2021 holiday shipping information you need to know. Download the UPS holiday shipping deadlines schedule for quick access to important shipping dates, holiday service guarantees, and last days to ship. In addition, learn more about the  UPS holiday surcharges . How will UPS holiday season surcharges affect your business this year? October 3, 2021, through Ja...