The Shipper's Toolbox by Refund Retriever

FedEx Express Freight services are premium shipping options provided by FedEx for time-sensitive, heavier shipments that require expedited delivery. These services are typically for larger freight shipments that must move quickly across regional, national, or international destinations. FedEx Express Freight is designed to handle palletized shipments over 150 pounds and requires specific packaging...

FedEx defines a residential surcharge as a shipment addressed to a home or private residence, including locations where business is conducted from home or a shipment where the shipper designates the delivery address as residential. UPS and FedEx charge a higher price for residential addresses. In short, this additional charge is due to the inconvenience of delivering one shipment to a single locat...

Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package and collect the requested amount from the consignee. Read More.   Since 2006, Refu...

Accessorial fees and surcharges comprise a large part of any shipper's weekly shipping costs. Many shippers see these as part of doing business. But there are many fees that you, as a shipper, can prevent. Address corrections happen to be a huge profit center for UPS and FedEx.  When a shipper inputs an incorrect address when creating a shipment, the carrier will attempt to correct this address fo...

Returns are an unavoidable part of any retail business, and ensuring a smooth return process is crucial for maintaining customer satisfaction. As one of the top logistics companies globally, UPS Returns offers cost-effective services designed to make returning packages convenient and hassle-free for businesses and customers. Here's how UPS simplifies the process and why it's an excellent choice fo...

Many shippers have no clue how the carrier package minimum charge from FedEx and UPS minimum affects their overall shipping spend. Most companies do not realize carrier package minimums override a large percentage of the negotiated discount rates. Shippers must know the contractual UPS minimum net or FedEx minimum package charge. Read More. Since 2006, Refund Retriever has audited FedEx and UPS pa...

    FedEx demand surcharges were traditionally only implemented during seasons with high shipping volumes. Unfortunately, they are now applied year-round. The COVID-19 pandemic continues to reshape transportation worldwide. FedEx has kept commerce moving and delivered shipments throughout this trying time. Since we are entering another holiday peak season, FedEx expects extended high demand for ca...

UPS continues to modify its pricing. UPS peak surcharges and demand surcharges are enormous costs for shippers. UPS started adding to its Peak Surcharges for international US domestic packages. These modifications are significant and will undoubtedly impact many shippers. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a...

Here's a quick tip: Be Sure the Driver Scans Every Package when they pick up your packages. Instruct the driver to scan every package and then the UPS end-of-day report slip. This will reduce risk on your part and may save you money in the long run. How? Read on … The UPS driver often loads your packages onto their truck and continues on their route. Never even scanning the UPS End of Day. This sa...

UPS Ground Saver, "UPS-GS," service is currently available for packages with an origin and destination within the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories, and to U.S. Post Office Boxes. It is not available for international packages. UPS Ground Saver is basically a new name for UPS Surepost offered by third-party vendors such as Shipstation and Shippo.  UPS Groun...

Many shippers notice a UPS Additional Handling charge on their UPS invoice and wonder what it is and why it is so expensive. Additional handling charges are an added fee because the package did not conform to UPS's characteristics. UPS service centers must treat the box differently than the rest. So how much are these fees, and how can we reduce them? Read More. Since 2006, Refund Retriever has au...

The Amazon Order Defect Rate (ODR) is a key performance metric used to measure the health of a seller's account. A high ODR can result in account suspension, while a low ODR can improve a seller's chances of winning the Buy Box. What is the Amazon Order Defect Rate (ODR)? The Order Defect Rate (ODR) is a performance metric by Amazon to evaluate a seller's ability to provide a positive buying exper...

Shipping delays are never fun, but they don't have to spell doom for your business. Fortunately, the correct shipping delay email template can reassure customers and maintain brand loyalty. Reassurance can prevent profit loss and order cancellations. Every company's worst nightmare is shipping delays, and many panic. Panic often leads to premature refunds or ignoring customers' details about their...

USPS has some of the lowest postage rates and offers excellent value in shipping. Like FedEx and UPS, the USPS price increase can be expected yearly. Here at Refund Retriever, we audit FedEx and UPS shipments for late deliveries and other billing mistakes. As a result, the majority of our clients also use some USPS package services. Read More. Since 2006, Refund Retriever has audited FedEx and UPS...

The FedEx Fuel Surcharge is an additional charge applied by FedEx to its shipping rates to adjust for the varying costs of fuel. Both ground and air shipping services can have fuel surcharges. Fuel prices can be quite volatile, frequently changing due to various global factors. By applying a fuel surcharge that varies depending on current fuel prices, FedEx (and other carriers that use similar mec...

In the world of shipping and logistics, efficiency and reliability are paramount. For businesses seeking a dependable and cost-effective solution for their shipping needs, USPS Ground Advantage emerges as a compelling option. Announced in July 2023, this service offered by the United States Postal Service (USPS) provides businesses with benefits that can streamline shipping processes and improve c...

Get ready to see your FedEx and UPS bills increase. The carriers are adding 82 new delivery area surcharge zip codes to the existing Delivery Area Surcharge list this April 2024. The surcharge will take effect on April 8, 2024, for UPS deliveries and April 15, 2024, for FedEx deliveries. The delivery area surcharges range from $3.95 to $5.85, depending on the service and delivery location.  Since...

I recently purchased an item and received an update from Amazon informing me that my package was delayed and, thus, I would receive it after the promised time. Since we are in the business of auditing UPS and FedEx packages, if I had paid the carriers directly for that package, I know I would get my money back.  Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late de...

A FedEx invalid account fee applies if the shipper does not provide a valid or accurate FedEx account or credit card number for the selected billing option. For FedEx Ground, this includes requests to bill accounts without a U.S. or Canadian billing address. This FedEx missing or invalid account surcharge can apply to all FedEx service levels.  Read More Since 2006, Refund Retriever has audited Fe...

Expecting a delivery from UPS but missed it? Did you receive a UPS delivery notice on your door? Don't worry. You can still get your package by tracking it and requesting UPS to release it. UPS will deliver your package for free up to three attempts before sending it back to the sender as undeliverable. This article will reveal the exact steps to get your missed UPS package fast and easily. The UP...

If you're a frequent user of FedEx services, you might already be aware of the My FedEx Rewards program. But have you enrolled yet? If not, you're missing out on various advantages that can save money and entitle you to money-back guarantee refunds on ground and home delivery shipments. We have seen FedEx My Rewards account enrollment issues for some clients. Read More Since 2006, Refund Retriever...

Expecting a delivery from UPS but missed it? Did you receive a UPS delivery notice on your door? Don't worry. You can still get your package by tracking it and requesting UPS to release it. UPS will deliver your package for free up to three attempts before sending it back to the sender as undeliverable. This article will reveal the exact steps to get your missed UPS package fast and easily. The UP...

Collect on delivery is available with UPS and FedEx small parcel shipping services. UPS & FedEx C.O.D. service allows you to sell to customers without extending credit or requiring prepayment. C.O.D. service is available on an individual package basis for most service levels. FedEx and UPS deliver the C.O.D. package and collect the requested amount from the consignee. Shippers can request the carr...

Often, angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is crucial to keep a customer happy, but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for late delivery. FedEx and UPS have a money-back guarantee on all ground and express services. Here is a list of common reasons the ca...

Often, angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is crucial to keep a customer happy, but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for late delivery. FedEx and UPS have a money-back guarantee on all ground and express services. Here is a list of common reasons the ca...