The Shift

In this episode, I share how I review my service menu, why I stopped pricing based purely on time, and the simple signs I look for before increasing a stylist's prices. If you've ever wondered whether you're undercharging, overcomplicating your pricing, or promoting stylists too early, this episode is for you. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michellet...

The bigger the business decision, the less room there is for guessing. In this episode, I'm sharing the numbers that gave me the confidence to invest, grow, and plan for what's next. Want to stop guessing and see exactly what's driving performance in your salon? Check out the Stylist Performance Driver: https://michelletannerconsulting.com/stylist-performance-driver?el=podcast

What happens when your business outgrows the original plan? In this episode, I’m sharing a renovation project that’s about much more than wash basins. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

Every new team member helps us improve our business. Here's a behind-the-scenes look at how we refine our systems, onboarding and team experience with every new hire. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

This time last year, my second salon had potential… but not momentum. At the start of this year, I decided to stop waiting for it to “take off” by itself and finally go all in. Six months later, everything feels different. In this episode, I’m sharing what changed when I stopped hoping and started focusing. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletann...

If you’ve ever felt the need to prove you’re still “busy” when you’re not behind the chair, you’re not alone. I used to do this all the time. In this episode, I share how stepping away from visible work messed with my sense of value, and why learning to stop explaining myself changed everything. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting...

In this episode, I share what I built after years of guessing, and how it finally showed me what my business could really handle… with or without me. Get the Get Off the Chair Formula: http://michelletannerconsulting.com/get-off-the-chair-formula

In this episode, I share the things I don’t do in my salon anymore, what I let go of, and why removing emotion, control, and pressure changed everything for me and my team. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

If your team are stretching appointments, using more colour, and not charging for it, you’re not alone. I used to see this in my salon all the time. In this episode, I share how we track extra time and extra colour, what I expect from my team now, and how this simple system increased cash, confidence, and reduced waste. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https:/...

If your team gets defensive when a client comes back unhappy, you’re not alone. I used to have the same thing in my salon. In this episode, I share how I changed the way we handle client corrections, what I expect from my team now, and why it’s no longer a big deal in my salon. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsulting.com/

I’ve seen enough of these contracts in our industry now… non-competes, restrictions on where stylists can work, even rules around social media. And every time, it just doesn’t sit right with me. In this episode, I talk about why I think this approach is wrong, what it actually creates inside a team, and what I focus on instead to properly protect my business. Instagram: https://www.instagram.com/m...

Most salon owners think they know who their best stylist is… but actually have no idea. If you’re going off who you like most or who seems the busiest, you’re probably getting it wrong. In this episode, I share exactly how I know who my best performing team members are and what I look at instead. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://michelletannerconsultin...

If you feel like no good stylists are applying to your salon, you’re not alone. But it’s probably not a hiring problem. It’s an attraction problem. In this episode, I break down why the stylists you actually want aren’t applying, what most salon owners are getting wrong, and how I’ve shifted my strategy to start attracting the right people instead. Instagram: https://www.instagram.com/michelle_tan...

When I told my team to start using our exciting new colours… nothing happened. And I mean nothing. And it made me realise I had forgotten one of the most important rules when it comes to leading a team. In this episode, I break down why telling everyone to do something doesn’t work, what I changed, and how I got my team to actually follow through. Instagram: https://www.instagram.com/michelle_tann...

I went to Australia thinking I’d have more time. Instead, I filled my days with big projects, clients, family, friends, and work… and told myself I was handling it all really well. Until it caught up with me. In this episode, I share what that moment looked like, what it made me realise about my level of drive, and the ongoing work of learning how to carry it without letting it take over everythin...

For years I trained my team in a very structured way. Locked training days. Everyone learning together. But lately I realised something. As my team grows and changes, the way I train them has to change too. In this episode, I share why I’m rethinking training in my salons and the new approach I’m trying this year. Instagram: https://www.instagram.com/michelle_tanner_consult/ Website: https://miche...

Lately I noticed something interesting in my salons. The work was beautiful, clients were happy, but creativity had quietly become safe. The same toners, the same formulas, the same predictable results. In this episode, I share the moment I realised why this was happening and the leadership shift that comes when you step off the chair and stop being the person who takes the first risk. Instagram:...

Adding services, or expanding, or starting new projects can feel like growth. But sometimes it’s just ego. In this episode, I share what I’ve learned about profitability, control, and why expanding into areas outside your strengths can cost more energy than it’s worth. If you’re reviewing your menu or planning your next move, this is a grounded reality check. Instagram: https://www.instagram.com/m...

When your top stylist leaves, it can feel like the ground shifts under you. In this episode, I walk you through exactly what I did when our longest and strongest stylist left, how we protected client retention, stabilised the team, and avoided panic. If you ever find yourself facing a big exit, this is a practical, step-by-step conversation you’ll want in your back pocket. Instagram: https://www.i...

Getting off the chair is often seen as the ultimate goal. But what happens when your income still depends on other people turning up, staying healthy, and performing? In this episode, I share a real-time moment from inside my salons that forced me to confront the true weight of payroll, the risk of relying on one revenue stream, and why freedom as an owner isn’t as simple as it looks. Instagram: h...

Opening a second salon is exciting. But what happens when it’s running fine… but you realise you’ve been holding back? In this episode, I share what it looked like for me to build a second location without the same pressure as the first, how I slowly slipped into comfort, and why this year I’m choosing to give it the attention it actually deserves. Instagram: https://www.instagram.com/michelle_tan...

I often talk about my hiring process and how it’s helped me build strong, stable teams over the years. But sometimes, even with the right intentions and a solid process, things still don’t go the way you expect. In this episode, I share a very real story from inside my salons that challenged me, surprised me, and forced me to look at leadership and my capacity a little differently. Instagram: http...

Getting off the chair is sold as the dream, but the reality is rarely that simple. In this episode, I share what it was actually like when I stepped away, the mistakes I made, and why freedom only works when the right systems, numbers, and team are in place. If you’re aiming to lead your salon without being needed every day, this is a conversation worth having. Leadership Launchpad enrolments are...

Be honest. Do you actually know the health of your business, or are you just guessing based on your bank balance and how busy you feel? In this episode, I’m talking about the blind spots salon owners live in for years, why being busy tells you very little. I’ll also share how you can get free access to my powerful resource I have in my business. Free salon owner training: https://michelletannercon...

For a long time, I believed holding everything together was just part of being a good salon owner. In this episode, I’m sharing what it really took for me to start letting go, the lessons I learned along the way, and why what we call “freedom” often isn’t freedom at all. If you’re tired, carrying the weight of your salon, and quietly wondering if there’s another way to lead, this one’s for you. Fr...