The Service Ducks Podcast

Title: Embracing Change: Insights from the Service Ducks Podcast Introduction: Welcome to another exciting episode of the Service Ducks podcast! In this episode, hosts Russ and James dive into a variety of topics, reflecting on the past year and sharing their personal experiences. They explore the importance of adaptability in both life and work, engaging listeners with humor and relatable anecdot...

After nearly a year off, the Service Ducks are back to talk all things ServiceNow , Disney shoulder buddies, and the AI takeover we apparently slept through. It’s a chaotic catch-up featuring James’ jet-setting adventures, everyday AI confessions, and the usual dose of mild gripes and questionable wisdom.

This week on the Service Ducks podcast, we’re taking a break from the usual tech talk for a festive celebration! In our Christmas Special, we’ll unwrap presents (with questionable wrapping skills), dive into a hilariously dubious True or False game, and sprinkle in some holiday cheer. While there may be less ServiceNow talk and more festive fun, we still manage to sneak in a little bit of tech tal...

In this episode, James and I chat about our recent adventure at the ServiceNow World Forum in London! 🌍 We kick things off reminiscing about the fun (and maybe a drink or two 🍻) at the meetup the night before. From keynote sessions to exciting updates like RaptorDB Pro and GenAI enhancements, there was a lot to unpack. 📊 Plus, James couldn’t resist sneaking some ducks 🦆 around the venue—sneaky...

Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃‍♂️, and the duo swaps stories of summer holiday chaos with kids running wild 🏖️👧👦. They’ll also vent about the head...

In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for development. 🎨🤝 We also catch up with James about his lat...

Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰 Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊 In this episode, you'll uncover valuable insights on: 🔹 Navigat...

Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! 🎉 Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin Meadows himself, adding an extra layer of excitem...

In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. 🎅 Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! 🌐 Get ready as we navigate through the agenda b...

🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞 🏃️The duo then draws an insightful par...

🎙️ Welcome to this new episode of the Service Ducks Podcast, where James and Russ dive deep into the world of ServiceNow! James kicks things off by sharing his recent purchase of a Tesla, offering insights into how innovative technology extends beyond the realm of ServiceNow. From there, the conversation seamlessly transitions to Russ's recent trip to New York 🗽, peppered with anecdotes and obser...

Welcome back, fellow ServiceNow enthusiasts, to another exciting episode of The Service Ducks Podcast! In this much-anticipated instalment, your favourite duo, James and Russ, emerge from their winter hibernation to deliver a vibrant and laughter-filled conversation that sets the tone for an epic 2024. Join them as they dive into a captivating discussion, recounting the key highlights and mileston...

In the latest episode of the Service Ducks Podcast, your hosts James and Russ discuss recent ServiceNow events, how James has built a local GPT and discuss Christmas plans. The conversation takes a random twist as we discuss Black Friday deals, radiator covers and IKEA. The ducks share exciting news of a podcast recording coming soon filmed from a LIVE studio. Whether you're a seasoned IT pro, AI...

In the latest episode of the Service Ducks Podcast, your hosts James and Russ sit down with Scott Gamble, Principal - Technology Workflows Leading Practices at ServiceNow, for an insightful conversation about his fascinating journey from Contact Centre to the world of ServiceNow Grab your brollies as we delve into Scott's experiences at posh events like the Service Desk Institute and Spark 23. We'...

Discover the secret formula for ServiceNow success with our latest episode of 'The Magic of Mastery.' Join us as we welcome Chris Schuh, the ServiceNow Magician. We hear about his fascinating journey from learning magic as a child to performing to thousands. In this deep dive, we reveal how a magician's approach to problem-solving, communication, and attention to detail can be applied to the world...

🎙️🦆In this stellar episode, we had the privilege of chatting with Justin Loftas, the brilliant Technical Director at UP3. Join us as we delve deep into Justin's incredible journey, tracing his steps from being a programmer to navigating the intricate realms of service desk, manual labor, and project management, culminating in his role as a technical director. Justin shares his unique insights on...

🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and chal...

🎙️🦆In this episode of the Service Ducks Podcast, join us as we sit down with ServiceNow Certified Technical Architect, Michael Kelly, for an insightful conversation. Michael takes us on a journey into his world of ServiceNow, sharing his experiences, challenges, and triumphs. Discover how Michael found his passion for ServiceNow and explore his deep appreciation for domain separation. Dive into h...

Join us on the latest episode of the Service Ducks Podcast 🎙️ as we dive deep and reflect into the inspiring stories of individuals who have left a lasting impact on our ServiceNow careers. 🏆💡👨‍💼 In this episode, we explore the pivotal moments, invaluable lessons, and profound influences that these remarkable people have had on our professional lives. Whether they were mentors, colleagues, or...

Prepare yourself for a thrilling voyage into the realms of technology, innovation, and captivating stories as we introduce you to the incredible Lauren McManamon, the stellar Dev Advocate from ServiceNow 🚀. This lively and insightful conversation unveils the remarkable journey that guided Lauren to her present role, shedding light on the vital role of a Dev Advocate. Intrigued by the latest tech...

🎙️🏛️🔥 In this captivating episode, join us as we sit down with Jeremy Duncan, a certified platform architect and a certified master architect at ServiceNow, as he takes us on an enlightening journey through his career and passions. 🚀🌟 Firstly, we delve into the world of certified master architects - what sets them apart from technical architects, and the significance of strategy and governance...

Join Russ and James for the last episode of the series! Not to worry though, the next series is coming very soon and will still contain the same amount of gibberish and waffle...along with some awesome insightful interviews. In this episode, we discuss what you should do in the 90 days after you bag your first ServiceNow developer role. Listen/watch through to find out what Russ and James think an...

In this episode we discuss the secrets to landing your first ServiceNow job. From James's recent escapades at the Grand Prix and why he's suddenly dressed as The Tango Man, to tips to help the job search. We'll take you on a wild ride while unravelling the mysteries of cracking the ServiceNow job market. Discover how to adjust your CV to showcase your transferable skills and demonstrate the value...

In this episode we leave ServiceNow behind (just for a bit). James and I embark on a hilarious journey through the perplexing world of working from home and its productivity paradox. Join us as we blend a bit of humour and insightful banter to uncover the quirky truths lurking behind the pyjama-clad desks. We throw a playful side-eye at the evidence suggesting remote workers are productivity power...

In this episode we remove ServiceNow from the conversation for a bit and learn that James has had a haircut and Russ is protective over his plants! Oh and we dive deep into the world of meetings and dissect the benefits and drawbacks of formal and informal settings. 80% of us now work from home, but how has that changed our productivity and communication habits. What is wrong in just having a chat...