The Service Ducks Podcast

Welcome to a special episode of our podcast! In this unique installment, we invite you to join us for a captivating watch-along experience as we explore the mesmerizing world of Generative AI demonstrated at Knowledge 23. During this episode, we will be providing live commentary and analysis as we watch the awe-inspiring Generative AI demonstrations showcased at Knowledge 23. You'll get a front-ro...

In this special episode of the Service Ducks Podcast, we'll be going live at ServiceNow Knoweldge 23 event in Vegas 🎉 ! Where the phrase "What happens in Vegas, stays in Vegas" goes out the window! We'll be chatting to James Bough (ServiceNow Technical Consultant from NTT Data) and Francis Cavaciuti (Lead Technical Consultant from Flyform). These guys have seen it all, from the neon lights of the...

Hello, and a very warm welcome to the Service Ducks podcast, where we take a waddle into the world of ServiceNow. Today, James and I are absolutely chuffed to be trying our hand at live streaming as we record our very first live episode. During this live stream, we'll be organizing our diaries (of course) and having a jolly good chinwag about some exciting updates to the ServiceNow Now Learning ....

Welcome to our latest episode, where James and I will be discussing the recent news from ServiceNow regarding the drop in mainline Delta exams to once a year. Because let's face it, who doesn't love a break from the joy of exams that seem to come around all too frequently? But are these more than just exams? We'll be delving into our initial reactions to this news and sharing our thoughts on what...

Welcome to the Service Ducks podcast! In this episode, James and I will be tackling a topic that can make even the most confident of us break out in a cold sweat - asking for help effectively. But don't worry, we've got you covered with some practical tips on how to approach others and ask the right questions, all while keeping a smile on your face. We'll be sharing advice on the best ways to phra...

In this episode of our podcast, we have a special co-host filling in for our regular host who is currently MIA. Our guest (Harry Campbell) shares his journey into the world of ServiceNow, one of the hottest cloud computing platforms in the market right now. In our exploration of Harry's journey, we gain insights into what drives him from his humble beginnings as a janitor to becoming an exceptiona...

In this edition of the Service Ducks Podcast, we delve into the realm of ServiceNow Meetups, exploring their significance to the ServiceNow community. Our conversation is characterized by our distinctive wit, resulting in a lively and enjoyable discussion. We discover that falling over in the snow will always be amusing and if its only 2 people its called a "date"!   Drawing from our own experienc...

With the release of ServiceNow Utah we welcome you to "Staying up to date with ServiceNow Releases" the podcast that will make you laugh and hopefully give you an insight of what we can do to stay up to date with ServiceNow releases. There's some hints n tips if you're planning a trip to the magical kingdom of Disney too...not sure how that made the cut! As you may know, keeping up with ServiceNow...

Join James and me as we dive into the world of Update Sets in ServiceNow! We explore best practices, organization tips, and debate the pros and cons of loading via source vs exporting XML. From the art of merging to the benefits of batching, no topic is left untouched. Whether you're a seasoned pro or just starting out, this podcast is packed with insights on optimising your ServiceNow experience....

ServiceNow CSDM - I've heard of it but what is it?  How should I approach it?  Most most of all, why bother in the first place? In this episode Russ and I talk about the Common Service Data Model (CSDM) which helps identify the right places to put service related data within the CMDB. For more info: CSDM 4.0 Conceptual Model What is the CSDM? CSDM Basics Feel free to drop us a mail below and make...

We attempt to put the age old debate to bed and discuss when to use ServiceNow Flow over "legacy" workflow and delve into if its a good replacement for scheduled jobs and business rules etc. We talk about architectural decisions, statements straight form the horses mouth (ServiceNow mouth) and there's even a survey of like minded techies to discuss! Flow Designer vs Workflow ServiceNow Flow Design...

Seasons Greetings!  Join Russ and I for the Service Ducks Christmas Special. Join in the fun as we try to name a ServiceNow "thing" beginning with each letter of the Alphabet (A- Z game). Let us know how you on...I am sure you do much better than us!  After thought.: There's loads of "U"'s!!!!!!!!!!!!!!!!!! what happened??? Email: talktotheduck@service-ducks.com #serviceducks #talktotheduck

#RiseUp Community Forum : Nike Vaporflys : Introduction to App Engine Studio Join us for a chat about Hyperautomation on ServiceNow.  We discuss: what it is, what it means for ServiceNow and whether low code is the future? Email: talktotheduck@service-ducks.com #serviceducks #talktotheduck

In this episode we take a quick dive into our ServiceNow Journey to date. From Service Desk Analysts to Master Architects, from Process to Technical Consultants and some holey pigeons along the way. Email: talktotheduck@service-ducks.com #serviceducks #talktotheduck