The Self Storage Show

In this episode of "3 Minutes With 3 Mile," we discuss why the most expensive item at your self-storage facility is an empty unit. Discover the financial impact of vacant units and learn strategies to minimize vacancies and maximize your rental income. We'll share practical tips on how to keep your units occupied and your business thriving. If you're ready to reduce vacancies and boost your self-s...

In this episode of "3 Minutes With 3 Mile," we explore how customer reviews directly impact your self-storage rentals. Positive feedback not only builds trust and credibility but also attracts more potential customers to your facility. Learn effective strategies for encouraging and managing reviews to boost your rentals and enhance your business reputation. If you're ready to leverage customer rev...

In this episode of "3 Minutes With 3 Mile," we discuss strategies for dealing with challenging customers in the self-storage industry. Sometimes, it's best not to renew their month-to-month agreement and suggest they find storage elsewhere. Learn how to identify these "headache" customers and handle the situation professionally to maintain a positive environment for your business and other custome...

In this episode of "3 Minutes With 3 Mile," we take you through the process of renting a self-storage unit from your own facility online to test the customer journey. Discover the insights gained from experiencing your rental process firsthand and learn how to identify and resolve potential issues to enhance customer satisfaction. This exercise can reveal valuable opportunities for improving your...

In this episode of "3 Minutes With 3 Mile," we explore the benefits of adding your self-storage units as products on your Google My Business Profile. Discover how this simple optimization can improve your listing's visibility, attract more customers, and provide detailed information about your offerings. Learn practical tips on how to effectively showcase your units as products to enhance your onl...

In this episode of "3 Minutes With 3 Mile," we dive into the power of self-storage podcasts as a valuable learning tool. Discover how tuning into industry-specific podcasts can provide you with insights, strategies, and tips from experts to help you enhance your self-storage operations. Learn how to leverage this resource to stay informed, inspired, and ahead of the competition. If you're ready to...

In this episode of "3 Minutes With 3 Mile," we explore the benefits of creating friendly competition alliances with other local self-storage locations. By forming partnerships and referring customers to each other for a referral fee, you can ensure that customers always find the right unit size, even if it's not at your facility. Learn how these alliances can enhance customer satisfaction, drive b...

In this episode of "3 Minutes With 3 Mile," we invite you to join "Q&A w/ Jim&Jim," where Jim Ross and Jim Mooney Jr. go live with members of the self storage community to answer questions and discuss all things self storage. Tune in every other Friday for an hour of insightful conversations starting at 12:00pm EDT. Register now at:  https://3milestorage.com/events/jim-jim If you're looking to con...

In this episode of "3 Minutes With 3 Mile," we discuss the importance of maintaining transparency in your self-storage business's Profit & Loss (P&L) statements by using a proper chart of accounts. Learn how clear and detailed financial reporting can enhance your decision-making, improve financial health, and build trust with stakeholders. We'll share best practices for setting up and managing you...

In this episode of "3 Minutes With 3 Mile," we discuss the importance of frequently updating your Google Business Profile to optimize your self-storage facility's online presence. Learn how regular updates can improve your visibility, attract more customers, and enhance your business's reputation. We'll share practical tips on what to update and how often to do it for the best results. If you're r...

In this episode of "3 Minutes With 3 Mile," we discuss the impactful gesture of placing Thank You Bags inside recently rented units. These bags can include a lock, a thank you card, a card requesting a review, and even a gift card. Learn how this simple act of appreciation can significantly enhance customer satisfaction and retention. If you're interested in innovative ways to improve your custome...

In this episode of "3 Minutes With 3 Mile," we celebrate the incredible self-storage managers who go above and beyond every day. These managers are practically superheroes, handling everything from customer service to maintenance with exceptional skill and dedication. Learn why it's crucial to acknowledge their hard work and the positive impact it has on your business. If you're interested in find...

In this episode of "3 Minutes With 3 Mile," we explore the exciting future of call centers and how AI is set to revolutionize customer service in the self-storage industry. While we aren't using AI call center agents just yet, the technology is on the horizon and promises efficient, accurate, and 24/7 customer support. Discover the potential benefits of AI call centers and how they will soon enhan...

In this episode of "3 Minutes With 3 Mile," we explore the importance of conducting simple facility walkthroughs and pulling rent variance reports to optimize your self-storage operations. Discover how these straightforward audits can reveal hidden inefficiencies and boost your bottom line. We'll share practical tips on what to look for during a walkthrough and how to interpret rent variance repor...

In this episode of "3 Minutes With 3 Mile," we explore the crucial role of high-quality photos in optimizing your self-storage business's online presence. Discover how strategically taken photos can enhance your Google Business Profile, Sparefoot listings, Apple Maps presence, and even your website. Learn practical tips on capturing the best images to attract more customers and improve your facili...

In our latest episode of "3 Minutes With 3 Mile," we dive into a real-life story from one of our recent takeovers in Colorado. Just days into managing a new self-storage site, we faced an unexpected challenge when someone ran over a fire hydrant and knocked down our security gate! Tune in to hear how we swiftly managed the crisis using a custom incident report generated by Chat GPT. If you're inte...

In the educational session titled "Exploring AI with Jim Ross & Nikky Kho," Jim shares his journey into AI and outlines the session's goals, which are geared towards making AI approachable for beginners. Nikky, focusing on his role as a teacher, sets an ambitious goal to educate a million people about AI. The presentation is designed to be accessible, encouraging participants to be open and engage...

🚀 Catch a glimpse of the insightful Q&A session with Jim&Jim, as they delve into the realms of AI, property management, and cutting-edge marketing strategies. In this brief highlight, experience the fusion of expertise and innovation, emphasizing the critical role of adapting to change and harnessing technology for enhanced business operations. 🏠 Navigating Tenant Challenges: Learn about the com...

🚀 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐢𝐧𝐚𝐮𝐠𝐮𝐫𝐚𝐥 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐟 𝐐&𝐀 𝐰/ 𝐉𝐢𝐦&𝐉𝐢𝐦! Industry veterans Jim Ross and Jim Mooney Jr. dive into a wealth of insights for self-storage professionals. From embracing change and experimentation to the crucial role of customer service and innovative marketing strategies, this episode is packed with valuable takeaways for owners, operators, and vendors alike. Discover the power of collab...

🏘️ Vanessa Vanessa Rovekamp's Transition to Self-Storage Vanessa recounts her journey from the real estate sector to self-storage, a move inspired by the burgeoning opportunities in marketing and technological advancements within the industry. She shares her enthusiasm for harnessing automation to enhance lead generation and operational efficiencies, marking a significant shift in her career path....

🎙️ Introducing Luke and Jane Sauls of Sauls Storage Group Join host Jim Ross on the Self Storage Show as he dives into an insightful conversation with Luke and Jane Sauls from the Sauls Storage Group. Discover their strategic expansion from self-storage brokerage into the realms of construction and development within the industry. 🏗️ The Journey of Sauls Storage Group Luke and Jane Sauls share the...

🔒 Vendor Spotlight: Introducing Mark Cieri of Storage Defender Join host Jim Ross on "The Self Storage Show" for a special vendor spotlight featuring Mark Cieri, CEO of Storage Defender. This episode dives into the innovative integration of smart technology in self-storage units, marking a significant shift towards enhanced security and tenant satisfaction. 💡 From Smart Homes to Smart Storage Un...

🏢 𝐄𝐱𝐩𝐥𝐨𝐫𝐢𝐧𝐠 𝐌𝐚𝐫𝐤 𝐌𝐚𝐠𝐮𝐢𝐫𝐞'𝐬 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Join us on "The Self Storage Show" as host Jim Ross delves into a conversation with Mark Maguire, a partner at Bluefin Capital. Mark shares his insights and experiences from over three years in the self-storage industry, including the challenges and growth he's witnessed in shifting market conditions. 🌐 𝐓𝐡𝐞 𝐌𝐢𝐬𝐬𝐢𝐨𝐧 𝐚𝐧𝐝 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐨𝐟 𝐁𝐥𝐮𝐞𝐟𝐢𝐧 𝐂𝐚𝐩𝐢𝐭𝐚𝐥...

🏝️ 𝐌𝐞𝐞𝐭 𝐑𝐲𝐚𝐧 𝐒𝐦𝐨𝐥𝐚𝐫𝐳: 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐈𝐧𝐯𝐞𝐬𝐭𝐨𝐫 In this episode of "The Self Storage Show," host Jim Ross introduces Ryan Smolarz, who has been actively involved in self-storage facilities since 2018 and has recently initiated a fund targeting doctors as primary investors. Residing in the US Virgin Islands, Ryan brings a unique perspective to the world of self-storage investing. 📚 𝐅𝐫𝐨𝐦 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐜𝐡𝐨𝐨...

🎙️ 𝐇𝐨𝐬𝐭 𝐚𝐧𝐝 𝐆𝐮𝐞𝐬𝐭 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧: 𝐀 𝐃𝐞𝐞𝐩 𝐃𝐢𝐯𝐞 𝐢𝐧𝐭𝐨 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 Join host Jim Ross on "The Self Storage Show" for an insightful episode featuring Mark Poole from Liberty Investment Properties. With 12 years in the self-storage industry, Mark brings a wealth of experience and knowledge in various aspects of self-storage operations, including management, development, and unit mix design. 🏢 𝐌𝐚𝐫𝐤 𝐏𝐨𝐨𝐥𝐞...