The RevOps Show

RevOps teams aren’t only supporting change anymore. They’re being asked to lead through constant transformation while the business keeps moving. In this episode of The RevOps Show, Doug and Jess explore how RevOps teams can operate in a fast-moving environment shaped by AI, process shifts, organizational change, and evolving customer expectations. They dig into how to avoid getting stuck in the “m...

In this episode, Doug and Jess break down what it really takes to build a high-performing sales pipeline and why getting your exit criteria right is the difference between guesswork and predictable, scalable growth. They dig into the most common mistakes teams make, how to determine the right number of stages (hint: it’s probably not what you think), and the real challenge, getting sales teams to...

In this episode, Doug and Jess break down the 2025 State of Sales report, exploring how AI, informed buyers, and content trends are reshaping the sales process. They discuss what works, what doesn’t, and why human insight is more critical than ever. For updates on new episodes, follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Jess Cardenas Subscribe to our YouTube channel! You can access...

In this episode, Doug and Jess break down the seven essential attributes that separate top sales performers from the rest. While automation and AI dominate today’s conversations, Doug argues that sales is losing its art and that true success comes from mastering the fundamentals that technology can’t replace. For updates on new episodes, follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Je...

Hosts Doug and Jess discuss the complexities of hiring salespeople in today’s evolving market. They explore the misconceptions about sales hires, the importance of defining roles and processes, and the significant impact of hiring decisions on business success.  For updates on new episodes, follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Jess Cardenas Subscribe to our YouTube channel! Yo...

In this episode, we welcome guest Pete Caputa, CEO of Databox, to the show to discuss how to create predictable business plans in an increasingly unpredictable market. From AI disruption to global conflicts, today’s business leaders face unprecedented challenges in forecasting and planning.  Pete shares insights from his soon-to-be-launched Predictable Scale course, including how he’s using AI ava...

Join Doug and Jess in this episode where they explore the shift from using a traditional static CRM as a mere logging tool to harnessing it as a performance management platform. They discuss the importance of aligning business processes with CRM capability, the significance of effective mapping, and how continuous improvement can drive better performance management. For updates on new episodes, fo...

We’re back with Part 2 of our special anniversary episode! Doug and Jess delve into key insights and reflections from last year as they revisit The Revenue Acceleration Framework. Doug shares how his understanding of the content has evolved, especially with the swift rise of AI. Jess prompts an exploration of new ideas they’ve encountered since the book’s release.  For updates on new episodes, fol...

In this special anniversary episode, Doug and Jess celebrate one year since the release of Doug’s book, The Revenue Acceleration Framework–and they’re bringing the real talk. From behind-the-scenes lessons to big client wins, they reflect on what’s changed, what still holds true, and where RevOps is heading next. If you’re leading a team, navigating change, or just curious about what’s next in the...

You’ve launched your CRM and the excitement for the new system is starting to fade. The honeymoon phase is over…now what? In this episode, Jess and Doug dive into the challenges that arise after the initial excitement of a new CRM launch fades. The discussion highlights practical strategies for maintaining user engagement, optimizing CRM usage, and ensuring sustained effectiveness within the sales...

In this episode of The RevOps Show, hosts Doug and Jess delve into the concept of acceleration cycles, a core principle from Doug’s best-selling book, The Revenue Acceleration Framework . As they celebrate the book’s one-year anniversary, they discuss how acceleration cycles can transform how businesses approach strategy and execution. For updates on new episodes, follow us on: LinkedIn: Lift Enab...

Delve into the fascinating world of behavioral science with Doug and Jess…specifically exploring how it impacts decision-making and how it can be leveraged within RevOps. Today’s conversation touches on critical themes such as uncertainty aversion, status quo bias, and the importance of clear communication in fostering trust among buyers.  For updates on new episodes, follow us on: LinkedIn: Lift...

Deal Quality is the missing ingredient in your sales process. Doug and Jess explore the often-overlooked topic of deal quality and its significant impact on sales forecasting. They discuss how poor deal quality can disrupt forecasts, the crucial roles of marketing and training in enhancing deal quality, and share practical tools, including a deal quality calculator, for assessing and improving pip...

Shrink the middle of your projects. In project management, the middle is where momentum stalls and complexity takes over. The longer a project lingers there, the less likely it is to reach the finish line successfully. In this episode, Doug and Jess discuss why projects fail due to inertia and overcomplication—and how breaking them into smaller, more manageable parts can keep things moving and lea...

What do Goldilocks and CRM implementations have in common? The balance of their implementation needs to be just right. How much freedom should organizations grant their users to mess with the CRM? Doug and Jess explore the complexities of user access within the CRM and the nuances of balancing access and control to ensure both effective utilization and data integrity. For updates on new episodes f...

Dive into the common pitfalls of dashboard creation and best practices for crafting effective, insightful reports. Doug and Jess explore the frequent mistakes made in sales reporting, emphasizing the importance of clarity. They discuss the need for dashboards to serve a specific job to be done, the dangers of information overload, and the importance of collaboration between data teams and leadersh...

There is a critical distinction between speed and velocity in business. The common misconception is that moving fast equates to progress. In reality, there’s an importance of direction and intentionality in achieving meaningful results. Doug and Jess explore the impact of prioritizing speed over velocity, the concept of “levels of complete,” and how a velocity mindset can lead to more efficient an...

There’s a common misconception of the customer journey. It’s often mistaken as the path to becoming a customer. Rather there should be emphasis on viewing it as a continuous cycle that extends beyond the initial sale. Join Doug and Jess as they discuss the significance of focusing on the entire customer lifecycle and the crucial role of revenue operations in mapping the customer journey.  For upda...

What in the world is a business analyst? Join Doug and Jess in this episode of The RevOps Show as they provide a definition of the business analyst role, discuss the skills needed, when an organization should hire one, and the problems that a business analyst helps solve. For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Jess Cardenas Subscribe to our YouTube ch...

The more we help conduct CRM implementations, the more we hear how people don’t use their CRM. Whether it’s because it feels like a burden, they don’t see the value, they think it slows them down, or something else, CRM adoption remains a challenge for many teams.  In this episode of The RevOps Show, Doug and Jess dig into the most common reasons why sales teams don’t use CRM systems. They discuss...

We’ve made it to the end of the year! In this final episode of The RevOps Show for 2024, Doug and Jess reflect on the year, including their favorite and regretted episodes, biggest changes, insights, mistakes, and predictions for 2025. Expect a thoughtful and honest review of the year as well as practical insights to apply to their own RevOps strategies going into next year. Get a copy of The Reve...

Looking for the right leadership model for your business? Fractional, Outsourcing, or BPO (Business Process Outsourcing) each comes with its own benefits and challenges. How do you choose the best fit? And what does it take to make these approaches successful? In this episode of The RevOps Show Doug and Jess explore the key differences and surprising similarities between these models. They explain...

There’s a tendency to gravitate towards big changes because they have more certainty. We equate making big changes to disrupting the world. In this episode of The RevOps Show, Doug and Jess surface how it’s actually small adjustments and improvements that can lead to big impacts and significant long-term results. For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davidoff ,...

Learning happens when you make mistakes. In our time working on implementations, we won’t hide–we’ve made some mistakes that we learned from. In this episode, Doug and Jess have an insightful discussion about CRM implementations and projects that have gone wrong. They share real-life examples of setbacks Lift has faced, what mistakes were made, and the key lessons learned to help you avoid similar...

What does it mean for a company to be “AI ready?” Doug and Jess explore this question and how revenue operations teams should approach AI. They cover the opportunities and dangers of AI, as well as key areas like strategy, data, processes, people and technology that RevOps need to consider when adopting AI. For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Jess...