The RevOps Show

What makes a true community and how do you build one? In this episode, Doug and Jess get into the key elements of community. Gain insight into taking a community-focused mindset, rather than a metrics-driven approach, when aiming to create an engaged community. We have launched a YouTube channel for The RevOps Show where we'll be posting the video version and shorts from episodes. We'd really appr...

It’s time to celebrate! We made it across the 100 episode line. In this super special episode, Doug and Jess take a walk down memory lane. They discuss favorite past episodes, how their mindsets around RevOps have evolved over the past 3 years, what changes they’ve seen, and predictions for the next 100 episodes. We have launched a YouTube channel for The RevOps Show where we'll be posting the vid...

Part two is here! Doug and Jess continue their discussion on mastering forecasting. Today, they cover the two common purposes of forecasting with an emphasis on why these should never be confused. They dig into why forecasting is so challenging and strategies for properly creating forecasts as well as fixing poor forecasting practices. We have launched a YouTube channel for The RevOps Show where w...

We’re in for a treat with this two part series on forecasting. In Part 1 Doug and Jess dive into different types of forecasts, the pros and cons of each, and why forecasting is so challenging. Gain an overview of key forecasting methods and learn when to use each type of forecast. Fun announcement! We have launched a YouTube channel for The RevOps Show where we'll be posting the video version and...

Why have marketing qualified leads (MQLs) become so controversial lately? Doug and Jess unpack some of the common misconceptions around MQLs and provide clarity on why properly defining and using MQLs can still provide value. For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Jess Cardenas You can access the show notes and watch the video version of the show on o...

Sellers often get stuck in a commoditization trap by focusing too much on differentiation and add-ons rather than clearly articulating the problem they solve. In this episode, Doug and Jess explain the distinctions between programs and procurement, sharing tips for bringing sellers back to properly defining the problem they’re solving. For updates on new episodes follow us on: LinkedIn: Lift Enabl...

Doug and Jess explore how to design sales processes that eliminate negative friction while encouraging strategic action from sales reps. Exciting News! Doug is currently on a podcast tour promoting his newly released book The Revenue Acceleration Framework. He’s recorded several episodes already. As we wait for episodes to come out, below is one that is out now:  HubHeroes - Making Change Happen w...

Special guest Ashley Carvalho, VP of Programs at Lift, joins Doug and Jess to discuss the role of learning and development (L&D) in revenue operations and sales performance. You can expect to learn about L&D frameworks like Bloom’s Taxonomy and tips for applying L&D concepts as a sales manager. Note: The Revenue Acceleration Framework is out now! Go get yourself a copy on Amazon or pre...

What does it mean for RevOps’s job to be education and centralization? Doug and Jess explore defining education, answer the challenging questions around RevOps’s role with education, and how context is a crucial element that ties it all together. Note: The Revenue Acceleration Framework is out now! Go get yourself a copy on Amazon or preview the first three chapters for free before purchasing the...

In this special episode of The RevOps Show, Doug discusses his new book, “The Revenue Acceleration Framework” which shares the proven approach to transforming and growing a business. Prepare for behind-the-scenes insights and challenges with writing the book and stories from the book itself.  Note: The Revenue Acceleration Framework is out now! Go get yourself a copy on Amazon or preview the first...

Assessing performance can be challenging for both the person being evaluated and the evaluator. However, there are ways to make the process easier for both sides when you understand measuring performance and the role assessing performance plays in your growth. If you like the show, please subscribe and rate the show! For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davido...

Metaphors like funnels and flywheels fall short in capturing the true complexity of business systems. We should pay attention to and understand systems thinking, taking a holistic view to understand bottlenecks and optimize for throughput rather than efficiency. If you like the show, please subscribe and rate the show! For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davi...

What does the Winter 2024 GTM Benchmark Report have in store for us? Doug and Jess discuss key findings from the report and how companies performed, along with issues and challenges that everyone is facing today. They provide perspective on the challenges sellers and buyers are facing along with recommendations for what revenue operations should focus on. If you'd like to follow along in the repor...

There’s a crucial and often overlooked role in sales, the sales manager. While there are lots of tips for success for sales reps and other content geared toward VP levels of sales, there’s not much out there for the sales manager. Doug and Jess cover the key priorities and responsibilities of an effective sales manager, as well as how companies can better support sales managers to maximize their i...

Let’s come back to the basics and discuss the fundamentals of RevOps that are important for success. On the flip side, let’s discuss what happens when we drop or skip over the fundamentals. If you like the show, please subscribe and rate the show! For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Jess Cardenas You can also watch the video version of the show on...

Behavioral science can be used anywhere in business. We’ve seen it in previous episodes around sales and decision making. Today Jess switched up the focus to look at utilizing 5 behavioral science concepts to drive adoption within a system. If you like the show, please subscribe and rate the show! For updates on new episodes follow us on: LinkedIn: Lift Enablement , Doug Davidoff , Jess Cardenas Y...

In this episode of The RevOps Show, Doug and Jess have an in-depth discussion on building your revenue operations (RevOps) team. They provide guidance on the roles, responsibilities, and team structures for RevOps based on your company’s size and growth stage.  If you like the show, please subscribe and rate the show! For updates on new episodes follow us on: X: @dougdavidoff , @JessDCardenas &amp...

With the average company using 200+ SaaS applications, tech stacks have become unmanageable. Consolidating your tech stack, choosing an effective foundational platform, and ensuring your business process drives your technology are all part of getting your tech stack back on track. If you like the show, please subscribe and rate the show! For updates on new episodes follow us on: X: @dougdavidoff ,...

There's a growing path to revenue operations that is efficiency, left unchecked, leads to centralization which can feel really good. So is centralization a bad thing? Is it the path you should take? If you like the show, please subscribe and rate the show! For updates on new episodes follow us on: X: @dougdavidoff , @JessDCardenas & @demandcreator LinkedIn: Lift Enablement , Doug Davidoff You...

Have you ever ran where you started off strong and had a weak finish? Panting and not feeling great about it. Have you ever ran where you started off strong and finished strong? That’s a confidence boost and I’m sure you felt great afterwards. Having a strong finish also applies to projects. Why is it important and how you can get there are what Doug and Jess answer in this episode. If you like th...

It’s often thought that customer success is all sunshine and rainbows and that nothing can go wrong in this role. That’s not the case. Customer success is failing us right now and there has to be something we can do about it. This is what Doug and Jess dive deeper into in this episode of The RevOps Show. If you like the show, please subscribe and share the episode! For updates on new episodes foll...

Season 2 is kicking off strong with a focus on dangerous metrics. Many companies are looking to the public companies and SaaS companies to find what they should be tracking, but that shouldn’t be what determines success for your business. In reality there are a few general metrics that you can use to get a good sense of how you’re performing, but the metrics your company finds important all depend...

I.C.E. I.C.E. Baby! Doug and Jess are talking about the Ideal Customer Experience today. Four Seasons, Walmart, Fuddruckers, and Apple are just a few examples discussed in the episode to show what to do (or not to do) with your customer experience. They also talk through how RevOps should prioritize customer experience and how to keep it aligned with the business. If you like the show, please subs...

Sales cycles are getting longer. Doug walks through the history of our market to give context about major events that have occurred over the past 25+ years to explain how we arrived at the uncertain and unique market conditions today. Doug also gives advice to revenue operations teams on how to adapt to drive success despite today’s market challenges. If you like the show, please subscribe and sha...

The phrase “always be learning” has been mentioned in several episodes, but what does this mean and how can you put this into practice? Doug and Jess explain here how to continuously improve and optimize your CRM by launching it 3-4 times a year.  NOTE: If you do not want to hear baseball talk for 14 minutes, skip to 14:28. If you like the show, please subscribe and share the episode. For updates...