The REFINE Network

In this podcast episode, hosts Christopher and Evan discuss their leadership journeys, emphasizing the importance of building relationships and equity within their teams. They highlight key principles such as viewing team members as volunteers to better understand their needs, the significance of earning respect and trust over time, and the value of supporting and empowering team members for mutua...

In this episode of the Refine Network podcast, hosts Evan and Chris discuss a day filled with technical challenges during a live webinar. Despite thorough preparations, they faced unexpected video and audio failures that disrupted their session. The duo emphasizes servant leadership, effective problem-solving, and the importance of strong partnerships in overcoming obstacles. They also touch on th...

Retail Rundown: Profit Booster or Resource Drain? This episode of the Refine Network podcast tackles the controversial topic of how retail can significantly support and grow salon businesses. Despite the sarcasm about the relevance of selling products directly in salons, especially with readily available alternatives like Sephora or Ulta, the conversation dives deep into the reasons and benefits o...

Discussing the importance of luxury customer service in the salon industry, emphasizing the impact of personalized care, culture, and awareness on the overall experience. It highlights the role of the right people and culture over material amenities in creating a luxury customer service experience.

In this episode of "The Refined Network Podcast," Evan and Christopher reflect on their recent experiences at the L’ANZA big event, where they launched the Refined Network. They discuss the unique approach of their coaching company, emphasizing their ability to tailor their services to the specific needs of salon owners without imposing a one-size-fits-all solution.   They also announce the l...

Get ready for a great conversation as Evan and Erin dive into the exhilarating world of working with your spouse in a salon business.  Join us as we spill the tea on starting the conversation with salon owners, share our heartfelt story of love and business, and reveal the secrets to maintaining a harmonious balance between personal and professional lives.  Buckle up and get ready to lau...

In this episode of the podcast, Sally, a renowned educator and influencer in the hair salon industry, talks about her life journey including her time becoming an Instagram influencer and battling with breast cancer.  She shares wisdom on setting personal and professional boundaries, utilizing social media beneficially according to personal goals, and surrounding oneself with people who can pr...

In this episode, hosts Evan and Erin Silver discuss their experiences and lessons learned in 2023, specifically in their business.  They touch on a variety of topics such as stepping away from behind the chair, building a new location, becoming certified in extensions, implementing strategies to enhance customer satisfaction and loyalty, creating a salon owner meetup, and personal development...

Evan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon.  Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - which made for an amazing story! Part 2 focuse...

Evan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon. Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - which made for an amazing story!

At Silver Salon, Haley is a stylist and assists with our education and interview process - no small feat. But beneath the surface of her success, she battled a raging storm in silence: depression. Recently sitting down to chat about it was empowering. Haley discussed steps taken to get help, what seeking assistance felt like and how life has changed since then. If you are battling depression or kn...

I sit down with my good friend Skip Anders to talk about his career change into the construction world. We find out what a great guest experience is and how to lead people in any industry.

I sat down with L’ANZA Educator Sarah Mac to talk about her story into the beauty world. She talked about the differences and mindset shift from working in a commission salon to going completely independent as a hair stylist. You can connect with Sarah at @sarahmacoriginal on Instagram. Connect with Evan 💻 Website   📸 Instagram   🤝 Facebook   👔 LinkedIn   🎥 YouTube  

Creating a culture of feedback can be hard if you don't know exactly on where to go. The culture of feedback they've created at Silver Salon has taken years and they are no where close to where they want to be. In this episode Evan talks about how to get started. Once you start getting constructive feedback watch the company develop and move forward faster than ever before. We all sit in a differe...

Evan sits down with Christopher Hartl while they were both attending the L’ANZA B.I.G. Event in Las Vegas. Evan grabbed his recording gear, sat down and pressed record. Christopher talks about his salon, working with his spouse and leadership mistakes he's done in the past. You can connect with Christopher on instagram at @christophercodyhartl and his salon @Anagen_11 Connect with Evan 💻 Website...

Tish is a counselor at River’s Way Counseling and a guest of Silver Salon which Erin and Evan lead. We talk about anxiety, depression and how to lead others when going through it. Tish has helped so many people and so thankful to have her on the podcast. Difference between anxiety and depression Trendy buzzwords around mental health Tips to help create an environment in the workplace that focuses...

A short episode on being an enthusiastic leader and why it matters.  Evan shares a story of Cody who made a positive impact as a waiter at a restaurant. Do people see you as a positive, impactful leader? Are people happy to see you or do you create anxiety when you walk in the door of your business or home? The great thing is YOU are in control of how you show up. Go be positive and lead. Con...

A conversation with Rowena Yeager, Founder and Chief Creator of Opportunities at Studio Wish Inc. Rowena is so inspiring and this conversation will inspire you and others around you. This is a conversation that you will want to share! Seeking to understand vs seeking to be understood How she created a team atmosphere. The culture starts with US We have "right now" tomorrow is gone and it is all we...

Erin sits down with Evan to discuss their recent price increase in the company. They went in without emotions and made decisions by being analytical. They talk about how they communicated to the guest, how they found how much they needed to increase the price by and how the staff reacted. 

In this episode we talk about 4 things that will improve your leadership. These 4 things are simple but are KEY when growing yourself as a leader.  Find great books to read Find a mentor Serve others Manage your time Connect with Evan 💻 Website   📸 Instagram   🤝 Facebook   👔 LinkedIn   🎥 YouTube  

Kim Russell is an author and a former salon owner with an incredible story. She was abandoned just shy of her first birthday by her biological mother.  She was in the foster care system and adopted. Being abandoned and going through trauma it affected her personally and the people she led. This is her story.   Kim tells her story and how trauma affected her leadership We talk about carin...

Jesse Cole is the founder of Fans First Entertainment and owner of the Savannah Bananas Baseball Team. His teams have welcomed more than one million fans to their ballparks and have been featured on MSNBC, CNN, ESPN and in Entrepreneur Magazine.  The Bananas have been awarded Organization of the Year, Entrepreneur of the Year, Business of the Year and won the CPL Championship in their first y...

Travis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened.  A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. They struggled not to question everything. T...

Travis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened.  A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. They struggled not to question everything. T...

"When people come first, success will follow" - John Paul DeJoria How to lead the next generation coming out of school.  How do the schools help get the students to find their salon home. What is the best line of communication to communicate with younger people? How can salons support their local schools? How to use social media as a tool to reach students you have never met. Tips for setting...