The REFINE Network

We’re bringing you something special. This exclusive episode is part of our Scale Coaching Series , where we take you behind the scenes of the systems, structure, and strategy that fuel real salon growth. In part one, you’ll hear what happens when 40% of your revenue disappears overnight, what you must know about your back bar, and how to lead your team with confidence—not chaos. 👉 Want parts 2 a...

From KPI boards and shout‑outs to meetings that keep everyone aligned, we share practical examples, mindset shifts, and stories from real salons. If you’ve ever felt stuck trying to solve the same problems over and over, this one’s for you. 🔗 Links & Resources: Learn more about Skill Coaching: refinenetwork.com/skillcoaching Join The Artist Academy: refinenetwork.com/artistacademy Get on the...

In this episode, we’re diving into what it really takes to build a connected, high-performing salon team—from group flow and psychological safety to leadership habits and onboarding systems that scale. If you’ve ever struggled with new hires disrupting the vibe, educator burnout, or wondering how involved you should be as an owner — this one’s for you. We’re talking training, trust, and the strate...

Not all numbers are created equal. In this episode, we break down the metrics that are holding salons back—and the ones that actually drive growth. From service sales per hour to average ticket, we're cutting through the noise and simplifying what matters most. If you're still basing promotions on retail percentage or obsessing over rebooks at checkout, this one’s for you. Learn how to shift your...

In this episode, Gordon Miller returns to the podcast for a thought-provoking conversation on the future of the beauty industry. From tech innovations like AI agents and intuitive salon systems to the realities of leadership, mentorship, and financial transparency, Gordon shares powerful insights rooted in decades of experience. We talk about: • What tech really means for salon owners (and how to...

In this episode, we’re breaking down the AVV Approach—what it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the team’s experience, Evan and Chris get real about how small actions can build trust and impact culture. You’ll hear insights on: - Why leadership isn’t about hierarchy—it’s about presence...

In this bonus episode, we’re fresh off the REFINE Leader’s Retreat and sitting down to talk through what made this one feel different—from emotional breakthroughs and honest conversations to real-time strategy shifts and unexpected team bonding (golf included). We get into: • The power of vulnerability in leadership • What it really takes to build strong team culture • Systems that support—not sti...

In this episode, we sit down with salon owner and industry leader Wendy Bélanger for an honest, insightful conversation about leadership, change, and the lessons no one talks about. From opening a second business during a season of personal and professional upheaval to reshaping how she leads her team, Wendy shares what it really means to evolve—and how taking ownership of your mistakes can transf...

In this episode, we’re digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenes—including guests who crossed the line—and break down how to lead with radical ownership while setting clear boundaries for your business. You’ll hear insights on: • How to protect your team without pouring gas on the fire • Why "winning...

In this episode, Sam Villa joins us for a raw and inspiring conversation on what it really takes to build a legacy in the beauty industry. We talk about leadership, ego, humility, and mentorship, and Sam shares personal stories from his journey—from being told he “should do something else” in beauty school, to becoming one of the most respected educators in the game. You’ll hear insights on: • Man...

In this episode, we dive into authenticity in beauty, personal expression, and the power of individuality—both for stylists and their clients. We also break down how salons can build a social media role, what equipment is actually needed (hint: you don’t need a $20K setup), and the real impact of content creation in the beauty industry. Plus, Ren shares her experience with a viral post, internet t...

Leadership isn’t just about managing a team—it’s about making the right choices, even when they’re hard. In this episode, we break down the real reason many salon owners struggle with leadership, why investing in personal growth matters, and how discipline leads to success while avoidance leads to disappointment. Plus, we share practical ways to develop leadership in your team without feeling over...

Hiring and retaining young stylists has changed—but has your leadership approach evolved with it? In this episode, we challenge outdated mindsets around new hires, break down tiered commission strategies that work, and tackle the real reason salon owners struggle with Gen Z. From compensation models to company culture, we explore how to attract driven, high-performing stylists and create a clear p...

Ever feel like getting your team to tackle the chore list is an uphill battle?   In this episode, we break down a simple yet powerful exercise that shifts the mindset from obligation to ownership. By using post-it notes to identify areas that impact the client experience, teams naturally take responsibility for maintaining a space that reflects the brand’s standards.   The result?  ...

In this episode, we dive into Mel Robbins’ powerful “Let Them” theory—an approach that challenges us to stop wasting time and energy trying to control others. Inspired by Robbins’ wisdom and personal experiences, we explore how embracing this mindset can bring peace, improve relationships, and enhance leadership.

  Ready to level up your leadership game, salon owners?    This episode is all about relatability—the secret weapon for transforming your team culture!   We’re diving into an inspiring story about a leader who shook things up by flipping old-school power dynamics on their head and saying, “Nope, I stand for YOU.”    Here’s what we’ll cover:   •   The energy...

In this episode, we dive into a thought-provoking discussion inspired by a Brene Brown video about the evolution of leadership: from muscle to brain to heart.   We explore how courage, connection, and empathy define modern leadership and share personal insights about pride, humility, and the challenges of leading in today’s world.   Reflecting on the Enneagram, personal growth, and lesso...

In this episode, we dive into one of the most challenging aspects of salon ownership: losing team members you thought would be with you for the long haul.   From handling the emotional impact of unexpected departures to practical strategies for responding with grace, this candid conversation explores what it means to build and maintain a strong team culture. We also reflect on why people leav...

In this episode of The Refined Network Podcast, we dive into why level systems and pricing structures aren’t just about numbers—they’re about creating opportunities. Whether you’re running a salon or any kind of business, having a clear system for growth helps your team feel valued and your business thrive. We break it down: • Why Level Systems Matter: They give your team a clear path for growth,...

In this episode, we dive deep into our recent Salon Leaders Retreat. Join Evan and Christopher as they recap the powerful moments, real conversations, and invaluable insights from the event. We kick things off with a fun debate on the one song we’d listen to for the rest of our lives before shifting to the key takeaways from the retreat.   Highlights Include:     •   The Power...

  In this insightful webinar, Evan, Christopher and Enneagram coach Keanu Trujillo explore how the Enneagram can revolutionize team dynamics and salon growth. Discover how understanding different personality types helps salon owners build cohesive teams, foster better communication, and create a thriving salon culture. We provide practical strategies for implementing the Enneagram, improving...

Salon owners, this episode is for you! We’re pulling back the curtain on the creation of the Artist Academy—a game-changing program designed to transform how you train, develop, and empower your stylists.   Join Evan and Christopher as they share the journey from concept to launch, revealing how this training system went from a simple idea to a powerful tool that’s already making waves in the...

In this episode, Christopher and Evan host Gordon Miller, discussing industry insights, the importance of vision, and the evolution of business models.   They introduced topics such as navigating industry challenges with expertise, setting realistic goals, and the significance of financial literacy. Gordon shares personal anecdotes, emphasizes the need for informed decisions, and elaborates o...

Welcome to the Refine Network podcast! We’re excited you’ve joined us today. In this throwback episode from 2021, we feature a captivating conversation with Jesse Cole, the innovative owner of the Savannah Bananas, a minor league baseball team in Savannah, Georgia. Jesse Cole shares how he transformed a struggling baseball team into a fan-first entertainment phenomenon. Inspired by his mentors, Wa...

In this episode of theREFINEnetwork Podcast, hosts Christopher and Evan discuss their strategies for effectively setting up and managing a team. They share personal experiences from their own companies, emphasizing the importance of morning meetings, referred to as "Muggs meetings."   These meetings are designed to set the right mindset, unify the team, set goals, and determine how team membe...