The Raving Patients Podcast

Is your dental practice losing revenue despite your best efforts? If so…you might be missing out on several opportunities within your dental practice.  Want to learn how to capitalize on them? This episode is for you. My guest is Sandy Pardue from Classic Practice Resources. Sandy is a renowned keynote speaker, author, and consultant specializing in dental practice management. With over 500 practi...

Shockingly, only 1% of hygienists in the US are using the latest in dental endoscopy tech to bring in more revenue to their dental practices. Today, we're going to take a deeper look into how dental endoscopy not only double your hygienist's revenue, but also empower and motivate their work in your practice. I'm joined by Kristen Ranaldo, an experienced dental hygienist and surgical assistant, and...

Are you a new dentist feeling overwhelmed and unsure about your career path? Dr. Cole Herzik's journey might be just the inspiration you need. Dr. Herzik, a recent dental school graduate, is already making waves in our industry. As the CEO of the Private Dentist Alliance and founder of the MAN nonprofit, Cole shares his unique approach to finding purpose in dentistry beyond clinical practice. Dr....

Are you fed up with your annoying patients or those whose insurance leaves little to no profit?  What if I told you that there's a way to focus on your ideal patient, work less, and still make 7 figures?! This episode's guest spills the secret. Learn the secrets to dental practice management from a business coach who turned his wife's practice into a seven-figure success. I'm excited to welcome Ki...

About 80% of dentists are undervaluing what their practice is worth! A shocking number, don't you think? The fact is, several dentists wait until they slow down to sell without realizing that their practice value is highest when they're at their peak.  To share everything you need to know to get the most bang out of your buck when selling is this episode's guest, Michelle Hedgecock.  Michelle is a...

Are you creating quality video content for your practice? Chances are, you're not doing it enough! Short-form video content has been on the rise for quite a few years now. So, now, more than ever, dental practices have to lean into this tool to boost patient engagement and compliance. But how do you create content that goes beyond just basic information? Today's guest is here to share all about it...

Here's a shocking fact: on average, most dental offices miss at least 30% of their incoming calls.  Just imagine all the potential revenue slipping through the cracks just because your staff is too busy to address those calls. Today, I'm bringing you a solution to this!  In this episode, I sit down with Breanna McMillen, head of sales at Peerlogic, to find out how conversational AI can improve pat...

In today's episode, we tackle a huge pain point for dentists: the sky-high prices for equipment.  A not-so-widely-known fact is that there's a dental tax on equipment. In other words, one machine will be much more expensive for a dentist than for a veterinarian. But there's an innovative tech platform that can help dental professionals find the best deals through data and AI, and today's guest is...

Dentists often find content creation both time-consuming and intimidating, as it can seem quite out of their wheelhouse. But content marketing is not just for the savvy digital marketers. If done the right way, this powerful tool can help dentists create deeper and more trusting relationships with both existing and potential patients. So, how can you use content creation to attract new patients an...

Hiring is hard, but hiring non-clinical staff for dental practices is harder. If you've been using employment websites, you know by now that half the candidates are unqualified and several will end up ghosting you. The result is limited options, leading dental practices to recruit subpar employees that won't stay for long.  So, how can you find and retain team members that truly align with your pr...

How many times have you confused one dental practice with another? I know I have!  It's tricky for dental practices to stand out when it comes to branding. Several use generic stock images and cookie-cutter templates to push content online, missing that one thing that truly sets them apart — authenticity. In this episode, I sit down with Sarah Ruberg, a seasoned branding expert in the dental indus...

Have you planned an exit strategy for your dental practice? It's commonplace to draft a business plan, but the roadmap for selling and exiting and doing so for max profits is often overlooked. Also, most dentists give themselves too little time and typically overestimate its worth due to emotional attachment. So what do dentists need to know to have an efficient and profitable exit? You're going t...

The average amount spent on dental staff training is about $1,500 per person per year, which is a significant expense for small to mid-sized dental practice owners.  But is all that expense really worth it when research shows that learners forget an average of 70% of the new information within 24 hours?  Today, I'm sharing a better way to manage operations and train staff within your dental practi...

If you feel like your dental practice needs a reputation boost, you should consider leveraging media appearances. But how exactly do you go about that? And what makes a good story?  In this episode, I've invited media guru and branding expert Christine Haas, CEO of Haas Media and founder of The AI Newsroom. She spent 15 years out of her celebrated career in broadcast journalism, winning multiple i...

Have you ever wondered how top professionals in dentistry keep climbing higher? And how can you do the same? Many dental professionals are hungry for growth, but lack the guidance to move forward. That's where mentorship and coaching can play a pivotal role.  Today, I'm thrilled to welcome Deneen Dismore, a dynamic fractional CMO and new patient acquisition specialist with a rich background in den...

Producing content for marketing and keeping up with potential leads can be challenging for many dental practices. If your human staff is struggling to get it done, why not make it happen with the help of AI?  Today, I'm sharing how AI for dental marketing can help give you the competitive edge you need!  My guest is Wendy Richmond, CEO of Results Matter Dental Marketing. Wendy brings well over a d...

Did you know that women suffer from burnout at higher rates than men do? This is also true for women in leadership positions, including dentistry.  Today's episode sheds light on the pressing issue of burnout, particularly among female dentists. My guest is Andrea Smith, an advocate for well-being and empowerment, particularly in the healthcare field. After a decade in the corporate world, she bec...

Did you learn customer service at dental school? Most dental professionals barely scratch the surface of business-related subjects in their education.  But to have a thriving dental practice, you need to deliver an unparalleled patient experience. And for that, learning the art of customer service is a must. To explain how to achieve this is today's guest, Daniela Skeen. She's the founder of Denta...

They said success would make us happy. They were wrong. Let's find out what truly matters. Healthcare professionals are often caught in the pursuit of success at the expense of their well-being, often leading to burnout or disenchantment with their jobs. Today's episode redefines what true success and happiness look like with the guest Tarryn MacCarthy, an orthodontist and transformational mindset...

Infection control is sometimes an afterthought in dental practices. When overlooked, it comes with hidden costs and many dangers for patients and practitioners. Today's episode features Michelle Strange, a trailblazing nomadic dental hygienist, educator, and advocate for advanced dental hygiene practices. With over two decades in the field, Michelle brings her unique insights on infection preventi...

If you're a PPO practice, you might be feeling the squeeze from decreasing insurance reimbursements. Many hygiene-heavy family practices are in the same boat, struggling with the impact of insurance on their bottom line. Today's episode features Dr. Andrew Turchin, a master of cosmetic and reconstructive dentistry, who shares his journey from a bustling New York City practice to the slopes of Aspe...

Have you ever felt like your dental visit was more about the procedure than you? Well, the issue is that doctors are only trained to perform procedures and not on customer service.  To shed more light on this issue is today's guest, Dr. Michael Sonick, a respected periodontist whose mission is to treat people, not just patients, which is the title of his industry-changing book. Due to his reputati...

Imagine learning the latest in dental implants and clear aligners, not in a cramped conference room, but with the pink sands of Bermuda a few steps away.  Learn all about supercharging your dental practice with big cases at our upcoming conference in Bermuda! On today's podcast episode, I brought on my co-organizers, Allison Lacoursiere and Matthew Petchel to talk about this exciting event. First...

What if AI in dentistry could make the management of dental implant procedures much easier? Today, I'm sharing a solution with you.  This episode features Dr. Dexter Mattox, the brain behind IMvision Dental, a cloud-based implant tracking platform that's setting new standards in dental technology. Dexter, an oral surgeon with a passion for tech, has leveraged his expertise to tackle one of the den...

Are you maximizing the potential of clear aligners in your dental practice? This highly sought-after service is quickly becoming a must-have for dentists looking to stay at the forefront of innovation and patient satisfaction. For today's episode, I've invited clear aligner advisor and 2024 Dentist Influencer of the Year, Dr. Avi Patel, to share everything you need to know to get started with clea...