The Raving Patients Podcast

Are you running on empty while trying to pour into everyone else? Running a dental practice comes with its fair share of challenges—from managing patient care to motivating your team—all while trying to maintain a healthy work-life balance. In this episode of the Raving Patients Podcast, I sit down with Callie Ward, founder of Dash Dental Consulting, to uncover practical strategies that will help...

Are you working harder than ever but still feel like you're not living the life you dreamed of when you started your dental journey? You're not alone—but here's the good news: it doesn't have to be this way. If you're a dentist looking to work smarter—not harder—and live the life of your dreams, this episode is for you. I'm Dr. Len Tau, and today, I had the privilege of speaking with Scott Manning...

Thinking about selling your dental practice? Let me ask you this: do you want to walk away with just a fair deal—or the best deal possible?  If that sounds like a no-brainer, you're in the right place. In today's episode, I sit down with Elijah Desmond, a trailblazer in the dental industry, to uncover exactly how to do just that. From understanding your practice's true value to creating a roadmap...

Thinking about starting a dental practice or renewing your lease? You could be leaving thousands of dollars—or your dreams—on the table. In this episode, I sit down with Brian Mills, founder of Roam Commercial Realty, to uncover the hidden pitfalls and golden opportunities in dental real estate. From debunking myths about retail locations to sharing strategies for building long-term wealth, this c...

Is sales really a "dirty word"? Not for Cathy Hazen, and this episode will show you why embracing the power of "no" is key to getting more "yeses." Dr. Len Tau sits down with Cathy, a seasoned expert with over 30 years of sales and management experience, to explore the secrets to boosting case acceptance and empowering your dental team. From managing orthodontic practices to creating virtual offic...

If you're struggling to keep your front desk running smoothly, then believe me, you don't want to miss this episode. You see, ever since COVID hit, the dental industry, like every other industry, has been facing unprecedented staffing challenges.  This, in turn, has made remote staffing a very attractive option—and if you're feeling the same, and looking to hire VAs to make your job easier, then t...

Are you leaving money on the table? My guess is, probably! And in this episode, you'll learn how NOT to do that by enhancing your practice—while still making a difference. You see, dentists are some of the few (if not only) doctors and health practitioners that can diagnose people through their mouths, and by taking advantage of that skill, they can add up to $200K to their practice annually by of...

Could the design of your dental practice be the reason why you're not getting enough patients?  As we all know, today, your patients' experience starts before they even sit on the dental chair, and I mean way before—it starts on your website or your Google page or your social media accounts, where they get to see what your practice looks like. This is why your office's design is now more important...

Transparency in dental marketing, especially when supported by real results and guarantees, always builds trust and helps dental practices achieve measurable success. And to be able to do this, you need to find a marketing agency that actually gets you the results you want. Easier said than done, right? Well, if you're tired of paying marketing agencies for dental marketing services that never del...

If you're relying on marketing alone to bring in new patients, then you're missing a HUGE piece of the puzzle: lead conversion. Lead generation and lead conversion are two completely different things, and this means they need completely different strategies.  To discuss this in more depth, I've invited an expert on this week's episode of the Raving Patients Podcast. His name is Jake Goates and he...

What makes your first phone call so important? As dentists, we often forget that the first impression we make—even on the phone—can go a long way. A practice's first interaction with a potential patient is critical in setting the tone for trust, connection, and care. And so, knowing how to deal with these phone calls and training your employees to do the same is a must for patient retention.  To d...

Successful practices grow, and growth brings its own set of challenges. One of the biggest? Finding an associate who fits your team, sticks around, and maybe even steps into ownership. Stats show that 75% of new associates leave within their first year. Just think how this plays out on your team's dynamic and patient trust. Not to mention the stress this causes practice owners. There's a fix to th...

Are you overpaying for software that isn't serving your practice? In this episode, I sit down with Shayna Phipps-Holman, a dental software consultant with over 17 years of expertise in dental education and practice management. After a successful career with CEREC Doctors and gaining deep insights into dental software, Shayna has become a top advisor for dental practices looking to streamline their...

Struggling to meet patient demand for holistic care? With 80% of patients seeking more natural, integrative options in healthcare, it's essential for dentists to see how myofunctional therapy can increase revenue while meeting this demand. To dive into the details, I'm joined by Karese Laguerre, founder of The Myo Spot and a leading expert in myofunctional therapy.  As a registered dental hygienis...

Wondering how much you really need to save to retire comfortably? Or how to best manage 401K plans for your employees? This episode has the answers. I'm joined by Kelly Richards, a partner advisor at Allworth Financial, who has nearly two decades of experience helping dentists transition from big spenders to big savers through strategic financial planning. We dive into the importance of maximizing...

Most dentists focus solely on clinical excellence, which is expected. But when was the last time you paid attention to the financial health of your practice?  If it's been a while for you, then here's everything you need to know. In this episode, I sit down with Tim McNeely, founder and CEO of Dental Wealth Alliance, to talk about how dental professionals can eliminate financial confusion and fear...

Are all the great insights from the dental conferences you assist gathering dust?  While investing in continuing education is a must for dental practice owners, it doesn't necessarily mean that the learnings are being put into practice. So, how do you take the step from knowledge to implementation?  Today, I sit down with Brenda McNulty, a dynamic leader in the dental industry with over 30 years o...

Sometimes, all that's in the way of doubling your practice's growth is not having an office manager. In this episode, I sit down with Zachary Shelley, a leading dental office manager who's achieved incredible growth in just 4 years at Satellite Family Dentistry.  Zachary's journey to dental office management is unconventional — he went from professional skateboarder to dental lab manager, eventual...

Are your aligner treatments really boosting your practice's profitability, or just creating more headaches? There's a right and wrong way to approach certain cases, and GPs aren't necessarily equipped to take them all, despite what most aligner companies like to advertise. In this episode, I sit down with Lou Chmura, founder of Egghead Orthodontics and Ortho Mastery Advisors, and an orthodontic ex...

Most dental professionals will agree that one of the most frustrating things about accepting insurance is dealing with low reimbursements or the overwhelming credentialing process you have to go through.  And when it comes to collections, surely you're feeling the pinch. But what if I told you there's a way to increase your revenue without changing your workload. In this episode, I sit down with A...

Have you noticed the staff at your dental practice a bit tired and unmotivated? Are they working to the point of burnout?  This is an extremely relatable scenario in the healthcare space, but there's a solution that's rising in popularity, and it can transform your practice — virtual assistants. In this episode, I sit down with Rebecca Herring, a seasoned dental coach from Transformational Dental...

Are you spreading yourself too thin by trying to master everything in your dental practice? Well, let me tell you…it doesn't lead to long-term success.  In this episode, I sit down with Sarah Cottingham, a dental consultant and CEO of Incito Enterprises, who shares her journey from dental assisting to leading multiple practices. Sarah is here to share how important it is to find "the one thing"  t...

Is your dental practice doing the mistake of running on a patchwork of different software solutions? If so, it may be time to consider The Dental App if you're serious about growth. In this episode, I sit down with Dr. Lior Tamir, founder of The Dental App and a successful dental practice owner. Lior shares his unique journey from dentistry to software development and how his frustration with exis...

Is your fee-for-service (FFS) practice struggling to stand out and get new patients? Beyond quality care, there are several things at play when it comes to marketing an FFS practice, and today we uncover the biggest barrier…your team. My guest is Naiara Wireman, a practice development coach at SMC, and she specializes in delivering exceptional patient experiences and developing effective internal...

Many dentists shy away from orthodontics due to its complicated and time-consuming nature. But what if there was a simpler way to do it and make up to $1,400 per hour without being an orthodontic specialist? This episode shows you the way. I'm joined by Dr. Dan German, the founder, CEO, and chief orthodontist of orthobrain®, a groundbreaking subscription-based consulting platform that equips gener...