The Raving Patients Podcast

On this episode of the Raving Patients Podcast, Len sits down with Shawn Hall to discuss dental equipment industry secrets.  Dentists have been paying the same price for digital x-rays sensors for 20 years and the new Dexis Titanium has the same resolution as the original Dexis Classic. This is an outrageous scam against the dental community that is hidden behind buzz words.     When it comes to m...

On this episode of the Raving Patients Podcast, Len sits down with Bryan Laskin to discuss the Patient First Manifesto book, which describes why we need to expand our definition of quality of care.  Learn the most powerful ways to attract new patients, as well as increase profitability and case acceptance. Takeaways from this episode include: The new benchmark for dental offices The coffee pot str...

On this episode of the Raving Patients Podcast, Len sits down with Brandi Hooker Evans to discuss how tiny changes make all the difference in each category of our lives and careers. They share tangible ways to convert these ideas into reality.   Takeaways from this episode include: Take the patient experience from ordinary to extraordinary. Turn the average hygiene department into a thriving patie...

On this episode of the Raving Patients Podcast, Len sits down with Katrina Sanders to discuss the provocative and contrarian ideas in dentistry: The Dental WINEgenist brand was built on the concept that there are inadequacies within our profession, and if we aren't talking about these issues, how can we resolve them?  Katrina's work aims to create this conversation with the dental profession... wi...

On this episode of the Raving Patients Podcast, Len sits down with Holly Anne Mitchell to discuss stress and the impact it has on leadership and case acceptance.   Stress impacts the brain which impacts case acceptance, leadership, and profitability. Burnout is causing the talent shortage. The antidote is to use fun to improve the employee experience (hire fun people with good senses of humor), do...

the stress free dentist with eric block

On this episode of the Raving Patients Podcast, Len sits down with Ian McNickle to discuss n ew patient growth is a common goal for most dental practices these days. The challenge is sorting through the mountain of information and marketing companies to understand what to do, what not to do, what works best, how to properly implement a marketing program, and ultimately how to get results. My goal...

On this episode of the Raving Patients Podcast, Len sits down with Shasta Clark to discuss the importance of accurate billing and the risks to the practice owner if not done correctly. Outsourcing is for every office and sometimes the solution is just additional resources to make sure the practice isn't at risk.  Takeaways from this episode include: How to determine if outsourcing is right for you...

On this episode of the Raving Patients Podcast, Len sits down with Ben Tuinei to discuss how insurance participation may, or may not, impact your marketing strategy.   According to our data, the vast majority of dentists in the U.S. participate with more than 3 PPO plans. Many dentists believe that insurance participation is a necessary part of practicing dentistry. He believes that if you are goi...

On this episode of the Raving Patients Podcast, Len sits down with Shaina Holman, to discuss how you can grow your dental startup. Dr. Shaina Holman received her BS from Duke in biological anthropology, DDS/PhD from U of Maryland, PhD in Biomedical Sciences where she studied the physiology of infant suckling. She spent her 1 year residency at the VA in Perry Point, MD, and m oved back to Chapel Hi...

On this episode of the Raving Patients Podcast, Len sits down with Robert Elliot to discuss how s trong and positive team morale is never a luxury item. It is always essential!  Dental practices that can sustain high team morale while COVID disrupts their business, will be better off than those who watch it vanish! In today's practice environment, if you take care of your team and patients, they w...

On this episode of the Raving Patients Podcast, Len sits down with Tim Fitzpatrick to discuss how m ost business owners are battling information overload when it comes to marketing.   It's all so overwhelming. But, it doesn't have to be this way. By focusing on the fundamentals we can simplify marketing while making it more effective.   Takeaways from this episode include:  How to identify your id...

On this episode of the Raving Patients Podcast, Len sits down with Jen Kirkham to discuss how our raving patients are the lifeblood of our Dental practices, and where the controversy really lies. Is it only through reviews?  They discuss ways in which our team is our greatest asset and the result is raving patients who buy, buy again and refer.  They are what Jen calls governing principles in why...

On this episode of the Raving Patients Podcast, Len sits down with Steve Anderson to discuss how to open the eyes of dentists and professionals to what truly works.  And, what does not work by answering questions that they do not know to ask to facilitate their success while building a solid foundation to their future.   Takeaways from this episode include:   The four steps for building the profit...

On this episode of the Raving Patients Podcast, Len sits down with Greg Pellegrom to discuss how our world is changing rapidly due to technology and the #1 driver behind its convenience.  Dentistry can benefit from this transition by implementing convenient platforms like SmileSnap to offer new and existing patients a quick and easy way to engage online about their dental needs.  There are also ma...

  On this episode of the Raving Patients Podcast, Len sits down with J.W. Oliver to discuss ho w dental practices can use outsourcing to reduce costs, increase efficiency and overall provide great service to their patients. Takeaways from this episode include: Insourcing/Remote Working Making a Global Impact in Business Win Win Win Philosophy   J.W. Oliver is the Managing Partner of SupportDDS.  ...

On this episode of the Raving Patients Podcast, Len sits down with Laura Nelson to discuss t he importance of investing in your team.     We tend to throw new employees to the "wolves" and then wait to see if they sink or swim.  We also limit our candidate pool so much by requiring people only have dental experience.  How about learning how to find the best personality and skill set for the job an...

On this episode of the Raving Patients Podcast, Len sits down with Reuben Kamp founder of Darkhorse Tech to discuss Cybersecurity Trends in 2020-21 and Statistics on How Compliant Offices are (hint 2%).   Takeaways from this episode include:  Cybersecurity Trends in 2020-21 Statistics on How Compliant Offices are (hint 2%) Cloud vs Local Software and the Future   Son of a General Dentist in Ithaca...

On this episode of the Raving Patients Podcast, Len sits down with Batya Comunale to discuss the difference between social media management and social media establishment. They discuss LinkedIn lead generation, and how to build a power list as well as how to build relationships through trust.   Takeaways from this episode include: Linkedin & Data base  (CRM) Connect With Local Social media establi...

On this episode of the Raving Patients Podcast, Len sits down with Kirk Behrendt to discuss the 5 components to a successful practice.    Key items from this episode include:  A Plan KPIs Rocks / Priorities The Right People & Systems   Kirk Behrendt speaks and consults with dentists all over the world on how to create a Better Practice and a Better Life. As one of Dentistry's Top Seminar Leaders a...

On this episode of the Raving Patients Podcast, Len sits down with Mark Johnson founder of StudentLoansRx to discuss financial planning and how working with an experienced, licensed professional may be a great option to consider.  With the average dentist graduating with over $300k in student loans, many graduate with much more, especially residents, student loan repayment planning is the first ma...

On this episode of the Raving Patients Podcast, Len sits down with Karen Daw to discuss how to promote safety within your practice to your patients. There's no doubt we live in an interconnected age. That is, we have more access to information than any time in human history. With so much access to information, we seem to be losing the fine art of communication. And in the era of COVID-19, safety d...

On this episode of the Raving Patients Podcast, Len sits down with Brenda McNulty from Support DDS to discuss how remote team members are the wave of the future.  They also discuss how it is a cost effective way to do business, and with Support DDS how you will get the 3 wins.  Takeaways from this episode include:  How can a remote team member boost morale in your practice? The 3 Wins of Support D...

On this episode of the Raving Patients Podcast, Len sits down with Brady Smith, founder of HALO dental network, to discuss why you should make your services more accessible to more people.    A couple of takeaways from this episode include:  Is "word of mouth" really the best form of marketing? How do we get more of that. Brady's belief that dental disease can be fixed Always Bitcoin   The Founder...

On this episode of the Raving Patients Podcast, Len sits down with Anissa Holmes, Founder of Delivering WOW, to discuss how you can maximize your marketing online.  Takeaways from this episode include:  Simple Facebook Campaigns To Bring In Internal Referrals and Build Awareness In Your Community How to Integrate Existing Patients Into Your Marketing How To Attract High-Value Patients At The Lowes...