The Raving Patients Podcast

Candid, a pioneering clear aligners provider, just closed all their 40+ studios and folded the D2C side of the business. What prompted the team to make this bullish resolution? Nick Greenfield, CEO at Candid, joins me today to discuss the factors behind this decision and why he believes strategic B2B is the way of the future. My second guest is renowned dentist Dr. Ben Miraglia, who shares his per...

Human trafficking is the fastest-growing organized crime globally – even ahead of drugs. We seldom discuss this uncomfortable topic, but this issue is so persistent that it's critical for health care professionals to help report,  recognize and stop human trafficking. So, how can you be part of the solution as a dental professional? Today I'm joined by Loren King, account executive at Edge Health...

Do you offer third-party financing to your patients? While there are many financing companies out there, today I wanted to share with you the one company I always recommend to practice owners: Sunbit. Sunbit's technology provides access to every single patient with a FICO score above 500 - almost 85 to 90% of people get approved with interest rates that are fair and easy. The company focuses on sp...

Marketing should not be a stress point in your practice, and finding ways to support your team while still driving new business is vital.  Tyler Jorgenson, CEO of Four Sail Digital Marketing, joins me today to discuss how to attract high-ticket customers to your practice by using automated lead systems. Tune in to find out more!  You'll learn to develop a successful digital marketing strategy and...

Orthodontic treatment can be a considerable expense for most patients; however, only 47.8% of patients are compliant with their treatment after the first year. Moreover, about 20% of those people have to get the treatment done again.  So, how can we dentists help our patients follow through? Today, my guest is Dylan Drozdowicz, entrepreneur and Founder / CEO of ToothCase LCC. Dylan has created a s...

Dentists can now own a piece of the technology they use every day in the practice! Jeremy Krell is the Managing Partner of Rever Partners, the first and only independent VC fund for oral health. Today, Jeremy joins me to discuss why oral tech is a high-performing investment opportunity for dentists and what to expect when building an investment portfolio.  We also discuss the latest trends in the...

What if you could collect patient A/R collections faster while using less staffing? Today I'm joined by Kimberlee Mulkay, Customer and Sales Manager of Abella, the first patient A/R software that provides patients with a convenient solution to pay past due balances while generating substantial financial results for your practice. Tune in to learn more! We discuss how Abella allows you to automate...

Why are bold individuals so successful in all aspects of life? Fred Joyal is an author, entrepreneur, and public speaker with over 20 years of experience in marketing and advertising. Today, he joins me to discuss why boldness is a superpower anyone can learn and how to cultivate this life skill faster.  Being bold as a dentist means you can ask for referrals, present bigger cases, give precise fe...

On this episode of the Raving Patients Podcast, Len sits down with Nicole Vane to discuss how consulting can be a waste of money, but investing in good software, people and systems is valuable!    Nicole grew up in Sacramento, and went to UC Berkeley to pursue her studies as a bio major. She's known she wanted to be a dentist since the age of 12. She attended Tufts University, graduating in 2003,...

On this episode of the Raving Patients Podcast, Len sits down with Leslie D'Agostino to discuss how we 've barely scraped the service of the cultural/societal changes that we're beginning to see. Consumers dislike dental insurance just as much as you do; people are looking for alternative options. Playing small will not serve your office, your patient base, or those needing to access care. By offe...

On this episode of the Raving Patients Podcast, Len sits down with Ben Dyches to discuss how the R&D tax credit provides a direct and potentially significant benefit to dental practices and dental practice owners. Most dentists are already doing things that satisfy the requirements to take this credit, but, as with all things tax-related, it's important to understand the fine print.    Dr. Benjami...

On this episode of the Raving Patients Podcast, Len sits down with Debi Carr to discuss cyber security and how it can protect your practice.   Debi Carr is recognized as a leader in cybersecurity and compliance. She is a Cyber Security and Crisis Management Consultant, Speaker, and CEO of   D K Carr and Associates, LLC.  She assists private practices in obtaining and maintaining security in their...

On this episode of the Raving Patients Podcast, Len sits down with Nick Greenfield to discuss the difference between what Candid is doing  in the DTC space and what all the other lower cost, non-clinically minded businesses are doing, as well as CandidPro (which gives GPs and orthodontists a chance to expand their offering and boost their revenue by treating clear aligner cases using Candid's revo...

On this episode of the Raving Patients Podcast, Len sits down with Wayne Kerr to discuss how Wayne successfully built a million dollar practice in a small town from a cold start long before the days of computers, practice management software, the internet, advertising, or social media. It wasn't easy and there were many missteps.  He learned to calculate his break even point, schedule the correct...

On this episode of the Raving Patients Podcast, Len sits down with Robert Maguire to discuss the importance of focusing on "people" as the primary way to build your dental practice. It's the "heart" of "the hands, the head, and the heart" philosophy. They discuss the importance of great communication with yourself, your team, and your patients. I'll talk about the initial steps dentists can take t...

On this episode of the Raving Patients Podcast, Len sits down with Tiffany Maly to discuss how s uccess is 20% strategy and 80% psychology.  When you master the state of your emotion, you free yourself from the chains of suffering and open your mind to the door of insight that leads to possibility.  Pain is inevitable.  Suffering is a choice.  When combined with proven strategies that streamline s...

On this episode of the Raving Patients Podcast, Len sits down with Elizabeth Dooher-Anthony to discuss how negative patient interactions begin with misunderstanding of what a patient is experiencing, and how perceived non caring by providers is the basis of most litigation, bad reviews.   Takeaways from this episode includes:  How do negative patient interactions occur? What creates dental trauma?...

On this episode of the Raving Patients Podcast, Len sits down with Chris Pistorius to discuss how effectively marketing your dental practice or any small business can set you up for success for years to come. Takeaways from this episode include: Marketing for dentists Online reviews for dentists    Chris Pistorius is the founder of KickStart Dental Marketing which has consistently been listed as o...

On this episode of the Raving Patients Podcast, Len sits down with Mindi Barnett to discuss the 3 secrets to jumpstarting your success as well as forming your brand.      Takeaways from this episode include:  Difference between PR and Advertising How Dentists can become local celebrities and leaders in their markets How to find a story idea How to know who to pitch How to pitch Why hire a PR perso...

On this episode of the Raving Patients Podcast, Len sits down with Kelly Lynch to discuss using the correct communication skills for the specific situation will change your practice for the better. When discussing optimal treatment plans, financing options, or encouraging team development; the conversations you have will make or break outcome of those discussions.   Takeaways from this episode inc...

On this episode of the Raving Patients Podcast, Len sits down with Laura Nadler to discuss how video is the one area of marketing that all [but the most savvy practice] still freaks out about.  People use social every day, so it feels normal, but video is WAY outside the comfort zone of most practices.  She aims to take the scary out of it, and reassure teams that they can do it.   Takeaways from...

On this episode of the Raving Patients Podcast, Len sits down with Angela Mulrooney to discuss unleashing your authentic brand on social media. Social media isn't a narcissistic play, but is often perceived as such which is why it is a turn off to many practitioners. If you can allow yourself to approach it the same way you do patient care - from a place of authentically serving your patients to t...

On this episode of the Raving Patients Podcast, Len sits down with Sherrine Washington to discuss the word "Sales" and what it really means. Let's face it, sales is often viewed as a bad five-letter word.  When it comes to R.E.A.L Talk Selling, Sales stands for Serve, Assess, Listen, Empower, and Support.  Now is the time to involve the entire team and create a mindset shift when it comes to closi...

On this episode of the Raving Patients Podcast, Len sits down with Kathryn Gilliam to discuss her approach when coaching dental teams, and dental hygienists in particular to elevate the standard of care and maximize profits. She also believes in coaching communication skills to support teams in building solid patient relationships that lead to increased treatment acceptance. Takeaways from this ep...

On this episode of the Raving Patients Podcast, Len sits down with Darius Somekhian to discuss how bringing on a specialist can boost your revenue.  Takeaways from this episode include: Why should practices consider the multi-specialty route? Why is the owner GP is doing those specialty procedures?  What's involved with setting up a specialist? How challenging or time consuming is it? "Bird-eye" v...