The Raving Patients Podcast

Keeping well-organized clinical records it's one of the most challenging parts of running a dental practice - one single mistake could put your practice in serious legal trouble. So, what can practice owners do to protect their business? Roy Shelburne is a dental professional, consultant, and speaker with more than 36 years of experience in dentistry. As a practice owner, Roy learned the importanc...

Knowing and leveraging your data is crucial when developing a solid dental marketing strategy in 2022. However, many dentists don't keep track of essential KPIs, waste tons of money on useless marketing, and don't know how well their strategy is working. Fortunately, it doesn't have to be that way! Gary Bird is the Founder and CEO of SMC National, a company that uses rigorous data analysis to help...

Every dentist will eventually exit from active practice. The journey to that off-ramp will vary significantly between practitioners, but those without solid financial planning skills will have difficulty achieving financial success without actively practicing. The good news is that post-dentistry life doesn't have to mean unnecessary financial restrictions! Shawn Terrell is a financial advisor and...

Sleep apnea is a breathing disorder that can lead to serious health problems such as high blood pressure and heart issues if untreated. However, recent developments in dental sleep medicine seem to have found the perfect solution. Mona Patel is a veteran dental professional, dental sleep coach, and founder of Dental Snoozology. Today, Mona joins me to discuss how she got involved in dental sleep m...

Practices that use patient finance companies spend around $15,000 to $30,000 per year on "discount fees." Moreover, dental practices that run recurring card payments through in-house or practice management software-driven payment plans also lose thousands of dollars per year in merchant fees. Fortunately, there is a much better alternative: DOCPAY. Today, I'm joined by Ron Barnett, CEO of DOCPAY,...

As a practice owner, your success relies on your team working together as high performers. Turnover, stress, and people problems are not new to our industry, and yet, they can be solved by understanding team members as individuals, as a team, and who you are as a practice. In this week's episode, I welcome Dr. Kelly Tanner, dental professional, leadership consultant, and speaker, to explore the 5...

Dental practices are increasingly looking at VoIP technology as a faster, flexible alternative to traditional phone lines. However, many practice owners still find this technology unreliable and difficult to use. But it doesn't have to be that way! Kevin Tallman, CEO of Mango Voice, joins me today to explain how Mango's innovative VoIP technology can help you manage your phone system and streamlin...

While increasing case acceptance and attracting new patients are essential for practice growth, there's no better strategy to scale your practice than improving patient retention.  Debbie Bittke is a practicing hygienist helping hygiene departments grow by implementing cost-effective patient retention strategies and improving efficiency. She is also the founder of Dental Practice Solutions, a dent...

Once in a while, a genuinely exciting development happens in dentistry, and today, I'm thrilled to introduce you to one of them. Dr. Gregory Tuttle has developed a revolutionary local anesthesia technique called TuttleNumbNow, which has worked wonders in enhancing the doctor/patient experience, improving efficiency, and growing revenue. Dr. Gregory joins me today to discuss his technique's benefit...

Patients increasingly demand digital options when it comes to dentistry; practice treatment plan close rates go up a minimum of 15% by offering remote monitoring alternatives. So, what is the formula to success without disrupting your current workflow?  In this week's episode, I welcome dental professionals and entrepreneurs Matthew Quinn and Dr. Kurt Hoffman to learn more about In Hand Dental (pr...

In the last two years, Google removed 130 million fake reviews (almost 180,000 fake reviews per day!), and that's just the tip of the iceberg. Illegitimate reviews can severely harm your online reputation and are quickly becoming a persistent problem in the dental space. So, how can practice owners identify and eliminate fake reviews? Curtis Boyd, Founder of The Transparency Company, joins me to d...

There's a specific issue that affects dental professionals daily, yet we seldom talk about: noise-induced hearing loss. Much of the gear we use in the dental office is loud enough to cause severe health issues after prolonged exposure. So, what can we do to prevent this risk? Today I welcome Dr. Sam Shamardi, clinician, author, and dental entrepreneur, to discuss the noise exposure problem in dent...

It's no secret that both patients and doctors complain about doing dentures. They often get a bad rep, but in reality, there are many misconceptions about denture care. More importantly, dentures can be much more profitable for your practice than you might think! Lorin Berland, internationally acclaimed cosmetic dentist and founder of Dr. B Dental Solutions, joins me today to discuss why the popul...

Most dentists know that dental aligners can quickly become a nasty breeding ground for potentially harmful bacteria if not appropriately sanitized - which can be challenging and frustrating for many patients. In fact, one of the most common complaints dental practices get from patients is how difficult it is to keep dental aligners and other removable appliances clean. So, what can you do about it...

One of the most significant challenges dentists face today is implementing new technologies that can assist with both clinical and front office tasks to deliver high-quality care for patients. Dental software expert Travis Rodgers, also known as 'The Dental Software Guy,' joins me to share some tips on effectively managing new dental practice management software. Tune in to learn more! Travis is c...

What is the secret to growing a million-dollar practice? Scott Leune, founder of Breakaway Practice Seminars, joins me today to share his tips on increasing case acceptance, reducing expenses, improving your marketing, and ultimately building a million-dollar practice. Breakaway Practice is a dental practice management company that has helped over 500 practice owners scale their business by implem...

With all the hype around AI, countless companies claim they're employing this technology - yet as a mere marketing gimmick. However, there's always an exception, and today I'm excited to introduce to you the first FDA-approved AI startup specializing in dentistry: Pearl. They've developed the first AI-enabled dental X-ray, capable of detecting and identifying pathology, existing restorations, and...

Google My Business is an undeniably convenient tool for boosting your digital marketing strategies and scaling your practice. However, many dentists still don't know how Google My Business works, and to be fair, it can be challenging to understand at first.  Fortunately for you, Adrian Lefler, CEO at 'My Social Practice' and online dental marketing expert, joins me today to explain the 7 ways you...

One of the best ways to grow your practice is to leverage the latest tools and services that innovative startups are putting forward in the dental space. Today, I welcome Alice Limkakeng, Michael Infanger, and Jinesh Patel to discuss how their startups are revolutionizing the dental industry and how they can help you grow your practice in 2022. Alice is the CEO of Sleep Architects Inc, a company t...

Cybersecurity threats have plagued the dental industry for years, especially since COVID hit. A ransomware infection could instantly wipe out your data permanently, cause days or weeks of downtime, and open you to hefty HIPAA fines and penalties.  Lorne Lavine, founder and president of 'The Digital Dentist', joins me to discuss his three-pronged approach to cybersecurity: what can you do to keep t...

Dental professionals are busy people, so meeting with product reps isn't always easy. Moreover, the pandemic drastically altered the clinician/manufacturer relations; reps don't even come into my office anymore - they barely call me on the phone. Fortunately, there's a new, free app for dentists which allows you to communicate with reps instantly, add free time to your days, and reduce the everyda...

Your website is the "heart" of your online marketing. With so much competition amongst dental practices, you need a website that will help you stand out from the pack. My guest today is Kayvan Mott, co-founder of DocSites.com, a company that specializes in helping dentists and doctors improve their marketing strategies and online presence. We discuss the five essential elements your website needs...

Most offices manage insurance poorly due to a lack of knowledge, understanding, or training, resulting in complaints and bad reviews. Yet every office in the country deals with dental insurance, even fully FFS offices. So, should practices just avoid dealing with dental insurance? In today's episode, I welcome practice owner and dental business coach Travis Campbell to discuss why getting insuranc...

Compliance is a complicated topic that many practices tend to push down the priority list. While understandably tedious to deal with, compliance is nevertheless an essential part of your practice that could cause a ton of risk if neglected. The good news is that you can adopt some simple strategies to improve your practice's compliance status! Today, I welcome Danielle McKinley, also known as 'The...

Understanding what worked in 2021 and what didn't will tremendously help practices and office managers plan for 2022.  Nadeem Kassam, Founder, and CEO of dental marketing agency Connect the Doc, joins me today to discuss the 7 best strategies to adopt in 2022 to grow your practice. Tune in to learn the most common metrics you should be tracking in your practice and how to improve on them.  We also...