The Practice Playbook Podcast with Susan Guthrie

As professionals have transitioned online, most have spent a great deal of time perfecting the mechanics of the virtual platforms such as Zoom, but there is more to being effective in the virtual world than knowing how to use breakout rooms. In this episode of the Learn to Mediate Online Podcast, online mediation expert, Susan Guthrie, shares her #1 tip which is guaranteed to make you more effecti...

In this final episode in the series, Part Four presents the final chapter of the primer on digital marketing for dispute resolution professionals.   Online mediation expert Susan Guthrie , takes you through the last techniques and outlets that you can use to implement your branding and marketing strategy.  Featuring both paid and free digital marketing avenues for you to explore, Susan is going to...

In this episode, Part Three of a special multi-episode series on digital marketing for dispute resolution professionals, online mediation expert Susan Guthrie , is ready to help you implement your branding and marketing strategy that you have created after listening to Parts One and Two.  It's time to talk about Digital Marketing Techniques! In this episode you will learn: The top 9 digital market...

In this episode, Part Two of a special multi-episode series on digital marketing for dispute resolution professionals, online mediation expert Susan Guthrie , takes you to the next step in your journey, by helping you to craft your digital marketing strategy.  In Part One you created and honed your personal and professional brand and in this episode you will work your way through the 5 critical st...

In this episode, online mediation expert  Susan Guthrie , walks you through the process of creating your digital marketing plan so that you can hit the ground running as you enter the world of online outreach.  In our virtual world, businesses leverage digital channels such as Google search, social media, email and their websites to connect with their current and prospective customers.  In this mu...

In this episode, online mediation expert  Susan Guthrie , speaks with dispute resolution professional and thought leader, Larry Bridgesmith , about the amazing opportunities for collaboration and change created in the wave of technological innovation sweeping the profession and the world.   As a profession, dispute resolutionists and legal professionals have faced the difficulties of the pandemic...

In this episode, online mediation expert  Susan Guthrie , gives you the essentials of online etitquette a/k/a "netiquette."  As people expand their use of video-conferencing and online meetings for all aspects of their personal and professional lives, it is human nature to become complacent, to form some bad habits and many have just tossed proper etiquette aside. This is an unfortunate side effec...

In this episode, Susan Guthrie , discusses the growing trend toward hybrid mediations and meetings of all types.  As we move forward into a post-Covid world, and in-person meetings become possible again, it is certain that many clients will wish to conduct their dispute resolution sessions in-person.  It is equally true however, that many participants will choose to participate remotely and this c...

In the second episode of Season 2, Susan Guthrie speaks with Gary Doernhoefer , the Founder of ADR Notable , the first-of-it's kind could-based technology platform that helps mediators before, during and after their sessions.  This is truly the must-have technology that will transform your practice! If you listen to the show or have ever heard Susan speak at an event, you know she loves tech that...

We are kicking off Season 2 of The Learn to Mediate Online Podcast with not one but two esteemed guests, The Honorable Bruce Meyerson (ret.) and Tracey Frisch, Esq . who are sharing some of the amazing opportunities for scholarships and grants through the AAA-ICDR Foundation that benefit and support dispute resolution programs and professionals. The AAA-ICDR Foundation® is a 501(c)(3) not-for-prof...

In this episode of The Learn to Mediate Online Podcast, Host Susan Guthrie speaks with one of the leading civil dispute resolution specialists out there, Ana Sambold who shares her top tips for getting your cases settled ONLINE! Having served as a neutral in over 1,000 cases, many of them online, Ana Sambold is known for her ability to help the parties reach resolution!  Handling a wide range of c...

In this episode, Susan Guthrie reveals the preliminary results of a recent survey that she conducted with colleague, Dr. Debra Dupree , to uncover what we all really think about mediating online.  The survey results give us insights into what we like about it, what we don't like about it and what we think we need to do it better!  (Spoiler Alert:  Overall, we LIKE it!) Tune in to hear the survey r...

In this episode, Susan Guthrie speaks with veteran attorney, mediator and arbitrator, Judith Starr, whose active private practice and prolific pro bona mediation contributions have all been delivered via Zoom since the advent of the pandemic.  Judith has encountered many of the issues that online mediators face, and has found the solutions to many of the problems!  She shares her top tips with you...

In this episode, Susan Guthrie speaks with experienced online mediator and attorney, Jean Lawler, about the importance of awareness and taking precautions in light of the significant threats to cybersecurity and privacy online. October is Cybersecurity Awareness Month, and as many professionals, including attorneys and dispute resolution practitioners have moved online, the risk of a security and/...

In this episode, Susan Guthrie, the founder of Learn to Mediate Online , gives a quick update of some of the exciting innovations that Zoom announced in mid-October at their annual Zoomtopia Conference.  Several of these announcements concern functionality that is of great interest to online dispute resolution professionals as they address issues of  security, functionality and even include a bit...

This week Susan Guthrie speaks with Chris Draper, Managing Director of Trokt and Co-Chair of the American Bar Association Dispute Resolution Section's Technology Committee about the increasingly important topic of online data security.  Chris outlines what an online professional needs to know as well as what technology exists to help you keep that all-important data as secure as possible! As the w...

In this episode, online mediation expert, Susan Guthrie reviews the options for the all-important memorialization of agreements reached in a virtual proceeding. It's a great day when a mediation or dispute resolution proceeding results in an agreement but when the process is virtual, and all or most participants are remote from each other, memorializing and executing the settlement agreement can b...

In this episode, Online Mediation Expert, Susan Guthrie , points out potential areas unique to online dispute resolution that can lead to unconscious bias on the part of the neutral and/or other participants in the proceeding. Issues of unconscious bias are always relevant in a dispute resolution proceeding, but the advent of online proceedings gives rise to additional potential areas where neutra...

In this episode, Online Mediation Expert, Susan Guthrie , helps you to craft an updated opening statement to assist you in getting your online mediations off on the right foot by including information that is critical for a successful virtual process. Whether you are a relatively new mediator or have years of experience, you likely have your opening statement down pat and don't change it much from...

In this episode, Susan Guthrie of Learn to Mediate Online , walks you through all her top tips to make you a PRO when communicating via video-conferencing!  As the world continues to increasingly move online, it is important to do all that we can to add to our skills as professionals and make our online discourse as effective as possible.  Despite claims that you lose something when online and can...

In this episode, Susan Guthrie speaks with Jeff Kichaven, one of the country's top mediators and a Legal Thought Leader, about his recently published article in Law360, " What You Say in Online Mediation May be Discoverable " which is causing quite a stir in the mediation community! For many practitioners, the idea of mediation confidentiality is a given. In fact, many mediators include a confiden...

In this episode, Susan Guthrie of Learn to Mediate Online , focuses on the OTHER programs that you need in order to successfully mediate online. Yes, you need a video-conferencing platform, but what about all the other things that take place in an in-person mediation that you won't be able to do when remote? Things such as exchanging documents, signing agreements and paperwork, rifling through you...

Have you noticed that you are exhausted after a day filled with video-conferences?  How can this be when you haven't left your computer for hours?   "Zoom Fatigue"  is a very real phenomena and presents an especially tricky problem for online dispute resolution professionals who make their living, especially during quarantine, through the online platform.  In this episode, Susan Guthrie, explores...

No longer are our websites just a static brochure giving a synopsis of our bio and services. Websites in the 2020s and beyond incorporate more and more elements that help visitors get a more nuanced and complete picture of who you are as a professional and what you can do to help them. With a world increasingly focused on online services and meetings, our website presence is of critical importance...

On this episode, Host and Online Mediation Expert, Susan Guthrie is joined by veteran Workers' Compensation Mediator, Elliot Herland who describes his journey from online mediation novice to seasoned veteran of ODR and the many ways going online has been a "joy-generator" for him. For many mediators, arbitrators and advocates, the recent disruption of their established practices, due to the constr...