The Practice Playbook Podcast with Susan Guthrie

Much of what makes an online mediation successful lies in the hands of the mediator but it's not all just about skill. Having the right equipment, and setting it up properly, is of the utmost importance in an online or virtual mediation. In this episode, Susan Guthrie , an expert in online mediation, walks you through the equipment that you need in order to conduct your mediations via video-confer...

In this episode of the Learn to Mediate Online Podcast, Online Mediation Expert, Susan Guthrie, shares what the #1 mistake is that many mediators are making as they move their mediations online and most importantly, how you can avoid making the same mistake yourself! These days it is hard to find a mediator who hasn't at least considered conducting their mediations online and in fact, many have pi...

So many mediation and dispute resolution professionals have pivoted to using Zoom or other video-conference programs to conduct their proceedings online that it seems everyone these days is "Zooming!"  However, there is one feature of Zoom (and many of the other programs) that is harldy used by dispute resolution professionals and that is the ability to RECORD!  Believe it or not, the ability to r...

On this episode of The Learn to Mediate Online Podcast, Host Susan Guthrie speaks with her friend and colleague, Doug Witten, who is an experienced mediator and arbitrator who has handled more than 1,200 cases mainly in workplace, healthcare and contract matters, and who has been conducting online virtual proceedings for years.  Susan and Doug explore their personal insights into what works well i...

As a leading online dispute resolution professional, by far one of the most common questions that I hear is how do you establish rapport with participants or manage difficult emotions in an online proceeding when everyone is remote from each other?  There is great concern that you lose "the personal touch" in a virtual mediation but the good news is that there are ways to adjust your approach to c...

They say that when you fail to prepare, you prepare to fail and in the world of virtual mediation and online dispute resolution this is especially true! In this episode, online mediation expert, Susan Guthrie , walks mediators and attorneys through the important steps that should be taken to prepare clients for a virtual mediation. The true path to a successful resolution starts long before the fi...

As the new normal settles in of life during quarantine (and likely after), online dispute resolution continues to draw the attention of professionals and their clients alike.  With all that attention however, comes questions and Susan Guthrie, the Founder of Learn to Mediate Online is receiving hundreds every week.  In this episode Susan will name the top 8 questions that she receives and give you...

With our entire world moving online, is it any wonder that the courts are moving there too?  On this week's episode of The Learn to Mediate Online Podcast , Susan Guthrie speaks with leading family law attorney and litigator, Randy Kessler, a veteran of inumerable courtroom proceedings who recently had his first opportunity to experience a virtual courtroom and the results surprised even a seasone...

In life, it is good to have options and that is true for online mediation as well!  Susan begins a special series of interviews with the Founders of some of the leading Online Dispute Resolution platforms out there, that offer an alternative to Zoom and the other big video meeting programs, with Nathan Polito, the Founder and CEO of MODRON Spaces.  MODRON has been leading the way in ODR platforms...

Some mediators are finding that attorneys that they work with are reluctant to try online mediation.  Why is this and what can an online dispute resolution professional do to help the advocates feel comfortable on an online platform?  This episode gives you Susan's top tips for easing the way for everyone! Some Highlights from the Episode: Why do many attorneys have the knee jerk reaction to say n...

Zoom is the choice for many online dispute resolution professionals but there are some new players on the block that give it a run for it's money.  This week, online mediation expert, Susan Guthrie, talks with Simon Boehme, tech entrepreneur and ODR expert, about the "other" leading platforms for virtual dispute resolution proceedings! As many mediation and dispute resolution professionals make th...

You have mastered the art of conducting your mediations and dispute resolution proceedings online but now what?  How do you let people know that you are online and get clients?  This episode covers online mediation expert, Susan Guthrie 's TOP TIPS for getting the word out and marketing your new online mediation practice! It can be hard to toot your own horn and professionals often have a difficul...

In this episode, Susan Guthrie discusses the recent concerns about the security of Zoom videoconferencing including Zoombombing, Zero Day vulnerabilities and what you can do to insure that your meetings are secure! As the Zoom videoconferencing platform explodes in popularity and use, there has been a great deal of talk regarding concerns about it's safety and security.  Incidents of Zoomboming ha...

In this short introductory episode, Susan Guthrie , one of the leading online mediation experts in the world, shares with you some insights into the brave new world of online dispute resolution and why ODR is here to stay! This podcast is here to help you venture forth into the brave new online frontier and will keep you up to date and informed on best practices, tips and innovations to make your...