The Practice Experience Podcast

As physical therapy faces growing demand, workforce challenges, reimbursement pressures, and rapid advances in technology, many practice leaders are asking the same question: What comes next? In this episode, Dr. Heidi Jannenga sits down with Dr. Larry Benz, founder of Confluent Health, to discuss the forces reshaping the profession and why he believes physical therapy is approaching a critical in...

Join us for a practical look at building a mission-driven practice that supports both patients and the communities they serve. Listen in for a conversation with Dr. Jessica Martin, pediatric physical therapist and clinical lead at aMAYZing Kids , on how community, collaboration, and culture shape better outcomes for children and families. Jessica shares her journey into pediatric PT and what makes...

Tune in for a conversation with Dr. Jessica Basha, PT, DPT, PCS, owner of Basha PT, for an inside look at what makes pediatric physical therapy both uniquely challenging and deeply rewarding. Jessica shares her journey from pursuing sports and orthopedic care to finding her passion in pediatrics. Jessica also shares how play-based therapy drives engagement and outcomes for children, why involving...

In this episode, host Susan Lofton (WebPT) sits down with guests Stephen Hunter (Intermountain Healthcare) and Alice Bell (American Physical Therapy Association) to explore what it will take to make PT a true first stop for musculoskeletal care. Listen in as they discuss the differences between direct access, PT-first, and primary care physical therapy and share real-world examples of PT-first mod...

Tune in for a conversation with Dr. Daniel Reizis, founder and CEO of Prestige Rehab, on what it takes to scale a rehab therapy practice. Daniel shares his path from clinician to entrepreneur, the lessons he learned from building and selling his first outpatient practice, and what led him to launch Prestige Rehab, which focuses on on-site therapy in assisted living communities. Now leading 40 loca...

Join us for a conversation with Jake Michalski, CEO and founder of Comprehend Health, on how AI is transforming physical therapy documentation and provider experience. Jake shares the story behind Comprehend Health and why ambient documentation has become one of the most practical, high-impact uses of AI in healthcare today. Together, Heidi and Jake break down how AI scribe tools work in real clin...

Tune in for an insightful conversation between host Dr. Heidi Jannenga and Dr. Keaton Ray, PT, DPT, OCS, co-founder and COO of MovementX, for an inspiring look at how physical therapists can thrive outside traditional insurance contracts. Keaton shares MovementX's evolution from cash pay to a diversified payer mix built on creative partnerships, including on-site care in correctional facilities. T...

In this episode, host Dr. Heidi Jannenga sits down with Steph Port for an engaging conversation on what authentic marketing really looks like for healthcare practices today. They break down the essentials of SEO, why your website is the foundation of online visibility, and how Google Business Profile can help patients find you faster.  Steph and Heidi also discuss the real impact of patient review...

Listen in for a conversation between host Susan Lofton, VP, Outcomes & Clinical Transformation at WebPT, and guests Stephen Hunter, PT, DPT, Director of Internal Process Control at Intermountain Healthcare and Alice Bell, PT, DPT, Senior Specialist, Health Policy and Payment at American Physical Therapy Association. In this episode, they discuss the ins and outs of the new CMS strategy and its imp...

Join host Dr. Heidi Jannenga for a conversation with JeMe Cioppa-Mosca, PT, MBA, Senior Vice President at Hospital for Special Surgery, for a conversation to reframe burnout and highlight why resiliency is a muscle PTs must build over time. JeMe shares practical strategies for coping with stress, from breath work and boundaries to making every visit count and setting clear discharge plans.  Togeth...

In this episode, host Dr. Heidi Jannenga chats with Derek Fenwick, a physical therapist turned HR leader, on how to retain top talent. Derek shares why recognition, appreciation, and open communication are key to retention, how regular check-ins and stay interviews outperform outdated annual reviews, and why proactive compensation builds trust. He also explains how core values and transparency sha...

Join Dr. Jon Lee, co-founder of Pickle, and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on what it takes to hire and keep the next generation of physical therapists. In this episode, Jon shares his path from pro sports rehab to women's health and how those experiences shaped his perspective on recruiting and retaining clinicians. Together, he an...

Tune in for a conversation between Dr. Kay Mastrocola and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, on the role of social media for physical therapy practices.  In this episode, Kay shares how she built the Instagram account DPTs with Anxiety and shares advice to help clinics connect with their communities by humanizing their brand online. Whether you're new to...

Join Neil Trickett, CEO of Practice Promotions, and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on the importance of understanding business and marketing strategies for physical therapists and the significance of identifying ideal patients.  Listen in as Neil discusses the need for clinics to adapt to direct-to-consumer marketing, the role of SE...

In this episode, Brian Hartz, CEO of HARTZ Physical Therapy, comes back to the podcast and joins Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT for a discussion on the future of patient engagement, the importance of establishing employee culture, and strategies for managing burnout.  Together, Heidi and Brian discuss the organic growth of his practice, the significance of...

Tune in for a conversation with Jeff Arnold, co-owner and therapist at Coastal Hand and Occupational Therapy, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, on the ins and outs of hand therapy.   Heidi and Jeff discuss the unique aspects of hand therapy, including the creativity involved in treatment. Jeff also highlights the challenges of transitioning to private pra...

Join Brian Gallagher, founder of MEG Business Management, as he discusses the concept of collaborative capitalism in the context of physical therapy with host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Brian shares his extensive experience in practice management and emphasizes the importance of trust, transparency, and effective communication in building successful pa...

In this episode, Dr. Ricky Locci, PT, DPT, MPH, CSCS shares his journey as a new physical therapist with host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Together they discuss the challenges and surprises he faced while transitioning from a student to a practicing physical therapist. In this conversation, Ricky emphasizes the importance of self-advocacy, mentorship, an...

Join Dr. F Scott Feil as he shares his unique journey into physical therapy with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Together Scott and Heidi highlight the importance of finding one's 'zone of genius' and designing a purpose-driven lifestyle. Their conversation continues with advice on finding the critical balance between mindset and tactical execution in achie...

Join Craig Phifer, PT, MPT, MHA, president and CEO of Rehabilitation & Performance Institute, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for this  informational conversation on Remote Therapeutic Monitoring (RTM). In this episode, Craig explains how he implements RTM in his practice and the benefits it brings to both patients and therapists. Together Heidi and Cra...

In part two of this episode, Dr. Larry Benz and Dr. Brian Adams continue their conversation with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT on the changing costs of healthcare and patient behavior. Together they share that as deductibles and copays rise, clinics must adapt to new challenges. Tune in to hear more about how clinics can navigate these financial shifts whi...

In part one of this episode, Dr. Larry Benz and Dr. Brian Adams discuss their journeys on becoming successful clinic leaders with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. In this conversation, they explore the importance of employee benefits from both the employer and patient perspectives, emphasizing the need for flexibility and customization in benefit offerings....

Join Nick Patel, PT, DPT, executive director of APTQI, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on the importance of advocacy in PT. Together, Nick and Heidi discuss the role of grassroots efforts, the various resources available to PTs and how to get involved in advocacy.  Tune in to hear Nick share his personal journey into advocacy and lear...

Back for round two! Kicking off National PT Month, Jason Collin, PT, MPT, CHPC, co-founder and director of awesomeness at PT Revolution is back for for a conversation with host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT. Tune in for an engaging discussion on changing physical therapy's place in the healthcare community. They discuss the negative perception of the he...

Jason Collin, PT, MPT, CHPC, co-founder and director of awesomeness at PT Revolution joins host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT, for a conversation on revolutionizing the PT experience by creating a vibe and breaking away from the traditional medical model. Together they discuss how to focus on creating a meaningful first impression, connecting with patie...