The Paul Gough

The Paul Gough Show

Business EN ↓ 779 episodes

If you're a physical therapy clinic owner looking for tips, tools and strategies for growing your business, this is the podcast for you. Your host is Paul Gough - a former Professional Soccer Physical Therapist turned successful business owner and best selling Author from the UK. As well as running his own 4 location clinic, Paul works with clinic owners from all across the USA, Canada, Britain, Australia and beyond. Paul talks about everything from marketing, sales and hiring staff to leadership, finance and the mindset needed to become a world class clinic owner. Subscribe right NOW! Hosted...

Author

The Paul Gough

Category

Business

Podcast website

www.paulgough.com

Latest episode

Jul 8, 2026

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Episodes

"How Do I handle Push-Back On The Phone?" : Paul On Fire | Episode 129 24.07.2019

 This one is the very first episode of a brand-new series called "Paul On Fire"... My team have dug into the archives of my weekly coaching calls with my 4% Club Mastermind for Physical Therapists - where I answer questions and help business owners overcome obstacles. On this one I got asked how to handle push-back on the phone when no matter what you say, you still can't seem to get through....

Candid Conversations: "How Do I Talk Confidently to Patients?" (SSPT LIVE 2019) | Episode 128 23.07.2019

 In this one hear me answer questions from the audience at SSPT Live 2019 back in May as I step off stage... You'll discover: - Why you don't need 'experience' to start a clinic straight out of school - How to communicate confidently no matter what situation you're in. And, - Why it's important to give yourself permission to be the best possible version of you in the workplace Enjoy the show!...

"How Do I Negotiate a Lease?" (Behind the scenes at SSPT 2019) | Episode 127 22.07.2019

In today's audio experience I had my team go into my vault to find some great conversations that took place at SSPT Live 2019. I was mic'd up after I got off stage where I was able to interact with fellow business owners. Listen in as answer questions relating to: 1. How to establish a lease for your practice 2. The method of hiring for a massage therapist 3. What expanding your services could mea...

What's On My Mind: "The Right Staff Make Your Life Easier" | Episode 126 19.07.2019

 In today’s episode of the Paul Gough Audio Experience I am recording while walking through the Manchester Airport. While I was away from my Orlando home to attend a funeral, I was able to spend time with my family while my staff kept the operations of the growing media business running smoothly.  You need people in your life as you grow your business. What I want to remind you of is tha...

"Should I Stop Dabbling?" Candid Conversations | Episode 125 18.07.2019

   Today's episode is an interview that I had at SSPT Live: 2019 back in May. In the interview I talk about:  1. My success I have had up to this point, and how my focus has helped me. 2. The importance of not being distracted, and "staying in your lane". Or what I call, "Stop Dabbling".  3. My BIGGEST ADVICE to new PT's in this field.  After the interview is over I stick...

UK 4% Club Mastermind: The Ladder of Success (May 2019) | Episode 124 17.07.2019

Here's a highlight from one of my recent Mastermind Group meetings held in my home town, Hartlepool, in the UK.  This one is taken from the first session on Day 1, as I set the scene for two days of learning with some of Britain and Europe's top Clinic Owners. The topic I cover in this episode is one that always seems to be the most well-received - "The Ladder of Success". It's important to h...

Staff Training: Overcoming Patient 'Push-Back' In The First Session | Episode 123 16.07.2019

 On this one I talk to my PT team at the Paul Gough Physio Rooms about the importance of changing the way that patients 'show up'. Better said - if you are not educating patients on how you want to be perceived BEFORE they arrive - they will show up with their own preconceived ideas of your value and most often, it’s not as high as you have of yourself.  And THAT is the primary reason fo...

Staff Training: How To Explain The Difference Between Your Services | Episode 122 15.07.2019

This episode comes on the back of an "issue" in my clinic cause by a lack of communication in my office (Paul Gough Physio Rooms) about what the difference is between a "Sports Massage" and actually "getting Physical Therapy"... The scenario was this: we had a few patients asking for one but not the other - and we realized this happens because they're not always sure what the difference is. The re...

CEO Series: Interview with top Chiropractor Justin Rabinowitz | Episode 121 13.07.2019

 In this one I interview Chiropractor Justin Rabinowitz of Warren, New Jersey. I’ve worked with Justin for a couple of years now and in that time I’ve watched him move from having a solid case load of his own - to hiring three members of staff who are helping him build a practice that runs without him having to treat all of the patients. In this interview we discuss the big decisions Justin m...

Flashback Friday: WHEN A PATIENT "NO-SHOWS" - SAY THIS | Episode 120 12.07.2019

 On today's episode I'm taking you back to a weekly staff training session with the Paul Gough Physio Rooms team, in the UK - where I teach them what to say to a patient who forgets to show up for a session! (Or... cancels last minute). It's summer time for most of the world - and when that happens in Britain we experience MORE no-shows than ever (simply because the sun rarely comes out, and...

Clinic Mastermind: Managing Patient Expectations in The First Assessment | Episode 119 11.07.2019

I remember a time when I noticed a drop in the average visit and the amount each patient was spending with me - and upon investigation, I was able to track it back to my PT's not doing a great job in the initial assessment at managing expectations. In this episode of the show learn as I talk to a room full of clinic owners at a Conversions Mastermind I held back in 2016 - about getting the first a...

Live From The Stage: The 4 Things That Most Clinics Are Missing | Episode 118 10.07.2019

In this one I'm talking to the amazing clinic owners in my Mastermind program at my most recent Mastermind gathering in Nashville, about the 4 biggest challenges I hear a lot of business owners facing... I cover: 1. Why you can survive for months without profit, but can't survive one week without cash.... 2. Why failing to DO, what we do know, is why most business owners get STUCK... 3. Why all of...

Clinic Mastermind: Business Lessons From Buying a Buggie | Episode 117 09.07.2019

 So, today we're continuing on from yesterday's podcast and bringing you some never released before footage shot back in 2016 from a mastermind Paul held at one of our Mastermind Member's clinics Volk PT, owned by Dean Volk.  Listen in as Paul shares a story to a room full of top PT Business owners about why making the decision to hand over cash for Physical Therapy, is a lot like handin...

Clinic Mastermind: Why Patients Aren't Very Good At Making Decisions | Episode 116 08.07.2019

 Last week we announced Paul Gough's brand new CEO Series (if you haven't listened yet, head over to paulgough.com/podcast to catch up...) Paul's back in England right now, so what we've decided to do is dig into the content vault and bring you some NEVER heard before footage... This one is from an early Conversion Mastermind filmed back in 2016, at one of our founding members clinics, Dean V...

Whats on my mind: Nashville Mastermind 2019 recap | Episode 115 03.07.2019

On this episode of the Paul Gough audio experience Paul walks around Nashville while recapping the Nashville mastermind event last week. He touches on key points that were brought up over the weekend, and how to further grow your business as a leader. ------ If you have any questions for the podcast, tweet Paul @ThePaulGough or using the hashtag #askPG ------ Check out Paul’s No.1 Best Selling Phy...

CEO Series: Interview with top PT Paul Jones | Episode 114 30.06.2019

In this one I get to interview a PT who signed for a clinic in Louisiana, in the week before hurricane Katrina. Needless to say it wasn’t a good stat for Paul Jones. However, listen to this Podcast to hear how Paul eventually got his clinic up and running and how he’s made it all the way to having three clinics that don’t rely upon him treating patients. Paul only steps back into patient care when...

CEO Series: Interview with PT Payal Patel and Trainer Cody Plofker | Episode 113 29.06.2019

In this one I interview Payal Patel and Cody Plofker of Adapt Performance and Rehab The two have been in business since 2017 and they’re already well on the way to creating a $500,000 revenue business as well as stepping out of patient care completely. We talk about the challenges the two faced when they got started, how they picked the wrong type of patient and who they now focus on instead that...

CEO Series: Interview with top PT Kevin Vandi |Episode 112 28.06.2019

 In this one I talk to Kevin Vandi of Competitive Edge PT in San Jose. Kevin started his practice just 4 years and is already at a $1,000,000 in revenue, he has a practice manager and three full time PTs and he’s stepped down to just 8 hours per week of treating patients per week. I’ve worked with Kevin from the very early days of him starting his clinic and it’s been amazing to watch him gro...

CEO Series: Interview with top OT Hoang Tran | Episode 111 27.06.2019

 In this episode I interview Hoang Tran of Doral, Miami. Hong runs an OT Therapy Company that she started in 2014. Despite starting her clinic just five years ago, she’s already down to just 1-2 hours per week and her business now makes more revenue and more profit that it’s ever done before. What’s most impressive is that Hoang has done that without having a huge amount of staff; she’s got t...

CEO Series: Interview with top PT Carrie Jose | Episode 110 26.06.2019

   In this one I interview Carrie Jose who is just shy of working a 2-3 hours per week, and all but removed from patient care. In as little as four years Carrie has gone from solo practitioner with a full case load, to owner of a business with six staff that she is now leading. In this interview Carrie talks about raising rates four times in one year, the staff issues she was hit with as...

CEO Series: Interview with top PT Nick Hunter | Episode 109 25.06.2019

  CEO Series: Interview with top PT Nick Hunter | Episode 109 CEO Series: Providing An Exceptional Level of Patient Care - Even When You’re Gone (with Nick Hunter of Preferred Physical Therapy) The CEO series continues… this time it is with Nick Hunter of Preferred Physical Therapy in Phoenix. I first met Nick 3-4 years ago after he took my "New Patient Accelerator" program and I never forget...

CEO Series: Interview with top PT Jake Berman | Episode 108 24.06.2019

  CEO Series: Interview with top PT Jake Berman, of Berman PT Naples, FL This is the start of a brand new segment on the Podcast where I expose what it takes to become a true CEO and Leader of a company that does not rely upon the owner treating patients. We’re highlighting clinic owners who are already at that point or are actively working towards removing themselves from day to day treating...

EP48: “How do you get clinicians to have the uncomfortable high price talk?” 04.06.2019

In this one I answer questions from two podcast listeners…The first is, “how do you get clinicians to have the uncomfortable high price talk”?And the second is, how do you stop insurance companies telling patients to stay in-network when they call to find out their out-of-network benefits?”This one gets pretty deep as I talk about the real issue that people have with money, why the "price is the p...

EP47: How important is your Marketing Message? 29.05.2019

This one comes on the back of a conversation I had with a clinic owner from London… he told me that “he needs to work on his website again because he is not getting many conversions”.He said his website wasn’t perfect and he wanted to spend more time on it. I told him that his website doesn’t need to be perfect but his MARKETING MESSAGE does and if commits to getting better at that, his website fr...

EP 46: Who spends the most money with you - the easiest? 03.05.2019

This episode comes on the back of a question my team received from a clinic owner in Northern California… They have several clinicians and services in their clinic, and the biggest frustration is that they don't know where to start with their clinics marketing… they feel they are casting their net too wide. They’ve read my New Patient Accelerator Method book and know they need to decide "who their...

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