The Ophthalmology Experience with Guido Piquet

In this episode, Guido Piquet is joined by Amanda Turner, Director of Operations at Austin Retina Associates, who has spent more than a decade growing inside the practice from technician to operational leader. Amanda shares how her team approaches onboarding and training by helping new hires understand the full patient journey and the role each department plays in delivering care. They discuss cro...

In this episode, Guido Piquet is joined by Eric Patnode, Head of Sales at GreenMan, who brings deep commercial leadership experience in ophthalmology and a close view into how practices educate cataract patients. Eric shares how his team approaches patient education in a way that helps people understand their options before the consultation gets crowded by confusion or hesitation. They discuss pre...

In this episode, Guido Piquet is joined by Myra Cherchio, CEO of See Vision Eye Institute, who helped build the practice from the ground up with a strong focus on leadership, culture, and patient experience. Myra shares how her team approaches opening a new ophthalmology practice with intention, from shaping the patient journey to building a team that stays aligned across the clinic and surgery ce...

In this episode, Guido Piquet is joined by Sarah Duval, Foundation Program Manager and Communications Liaison at ASCRS, who helps lead Operation Sight while supporting sustainability efforts across ophthalmology. Sarah shares how her team approaches expanding access to charitable cataract care while also advancing more economically and environmentally sustainable practices in healthcare. They disc...

In this episode, Guido Piquet is joined by Nick Sideris, Co-Founder and Managing Director at Patient Pipeline, who has spent more than a decade helping ophthalmology practices grow refractive and premium cataract volume. Nick shares how his team approaches sales coaching inside the consult, with a close focus on the moments where interested patients still leave undecided. They discuss objection ha...

In this episode, Guido Piquet is joined by Troy Cole, sales coach at LogiCole Consulting, who has spent two decades helping elective surgery practices improve demand, conversion, and patient communication. Troy shares how practices can respond when LASIK interest softens by tightening their messaging, guiding patients with more confidence, and widening the conversation beyond one procedure. They d...

In this episode, Guido Piquet is joined by Jenae Wahlberg, Director of Ophthalmology Sales at Nextech Systems, who works closely with practices navigating growth, software adoption, and day to day operational friction. Jenae shares how her team approaches AI in ophthalmology by focusing on broken workflows before flashy automation. They discuss after hours charting, paper superbills, manual copay...

In this episode, Guido Piquet is joined by Mike Guelcher, Managing Partner and Co-founder at Prism Consulting Partners, who has spent more than two decades in eyecare leadership, training, physician relationships, and practice growth. Mike shares how his team helps eyecare leaders think through growth, acquisitions, culture, and major practice transitions with more clarity. They discuss leadership...

In this episode, Guido Piquet is joined by Bill James, Chief Financial Officer at Talley Eye Institute, who brings more than 25 years of physician practice management experience across multiple specialties, including more than a decade in ophthalmology. Bill shares how his practice uses data analysis, appointment scrubbers, and targeted technology to create safety nets for staff before small issue...

In Episode 5 of The Ophthalmology Experience Season 3, Michael Kroin joins Guido Piquet to break down what ophthalmology leaders should know before exploring private equity. Michael shares how practice owners can evaluate whether a deal is the right fit, what drives valuation, and why culture, staff impact, and long term alignment matter just as much as financial outcome. If you want to make a sma...

In Episode 4 of The Ophthalmology Experience Season 3, Hillary Golden joins Guido Piquet to share her journey from medical sales to glaucoma patient and advocate. They break down the disconnect between patients and providers, why many patients struggle to process a diagnosis, and how better communication can change outcomes. If you want to better support your patients and help them move from fear...

In Episode 3 of The Ophthalmology Experience Season 3, Dr. Brad Hall joins Guido Piquet to break down how ophthalmologists can get started with clinical research. They cover what it actually takes to run a study, common barriers like time and cost, and why it is easier than ever to get involved. If you have ever considered research but did not know where to start, this episode gives you a clear pa...

In this episode, Guido Piquet is joined by Debbie Davis, CEO of Atwal Eye Care, who has spent nearly four decades helping grow a practice deeply rooted in patient care and community connection. Debbie shares how her team uses educational events like cataract lunch and learns, vision correction nights, and dry eye seminars to help patients better understand their options before they ever step into...

In this episode, Guido Piquet is joined by Michael King, a digital marketing strategist who has spent decades working with ophthalmology practices. Michael shares why refractive lens exchange is becoming a major growth opportunity for clinics and how practices can better educate patients who may not yet understand the procedure. They discuss patient education, video content, webinars, and the syst...

In this special edition of The Ophthalmology Experience, Guido Piquet is joined by Kathy Disner and Dr. Dana Wallace to raise awareness around interventional glaucoma and the upcoming Business of Interventional Glaucoma meeting. Together, they break down what it really takes to implement an IG program inside a practice, from patient pathways and tech scripts to billing, alignment, and reducing dro...

In this episode, Guido Piquet is joined by Marc-François, a veteran in healthcare software and referral management with decades of experience working alongside ophthalmology practices. Marc-François breaks down where referral processes often fall apart, why silence after a referral hurts both patients and providers, and how better visibility can change the entire experience. It’s a grounded conver...

In this episode, Guido Piquet sits down with Mandy Cansler, a longtime ophthalmology leader and consultant with over 25 years of experience in patient care and practice operations. Mandy shares why mission, vision, and values matter more than most practices realize, how leadership alignment shapes patient experience, and why team confidence is at the heart of great care. It’s an honest, thoughtful...

In this episode, Guido Piquet sits down with Maryann Romero, a veteran ophthalmic technician with 20 years of experience across multiple subspecialties. Maryann shares what truly drives technicians, how leadership and culture shape the clinic experience, and what practices can do to better support the people who keep patient care moving. It’s a down to earth conversation about compassion, communic...

In this episode, Guido Piquet is joined by Dottie Anstine, Co-CEO of Ridge Eyecare, to discuss the critical role of change management in ophthalmology practices. Dottie shares her insights on how to align teams, tackle project management challenges, and ensure successful transitions during major system changes. She dives deep into the importance of both the technical and human elements, offering v...

In this episode, Kade Wilcox, CEO of Boost Patients, joins Guido Piquet to break down why most practices don’t have a marketing problem, but a follow up problem. He talks about speed to lead, joyful persistence, and the blind spots uncovered after mystery shopping hundreds of clinics, giving a clear look at what really drives patient conversion. Connect with Kade Wilcox: https://www.linkedin.com/i...

In this episode, Bansari Mehta, COO at Dr. Black’s Eye Associates, joins Guido Piquet to share her journey into ophthalmology and what she believes separates good administrators from great ones. She talks about building trust, communicating clearly, adapting to change, and staying aligned with physician leadership as practices grow. Connect with Bansari Mehta: https://www.linkedin.com/in/bansari-m...

In this episode, Ben Seals, CEO of Thomas Eye Group, joins Guido Piquet to share insights on building a sustainable career and life in ophthalmology. Ben talks about the importance of creating balance as a leader by integrating work, family, faith, and rest into a long-term rhythm. He also discusses how Thomas Eye Group is shaping the future of care through interventional glaucoma, provider develo...

In this episode, Julianne Jones, COO at Eyecare Center of Northern Colorado, joins Guido Piquet to talk about the changing landscape of private practice in ophthalmology. She shares lessons from her journey across both independent and PE-owned groups, highlighting the importance of strong leadership, team culture, and data-driven strategy. Julianne also reflects on why more young physicians are on...

In this episode, Sharon Brown, independent ophthalmic consultant and former Director of Operations at Ophthalmic Consultants of Boston, joins Guido Piquet to share lessons from her 40-year career in eye care. She discusses how leadership, adaptability, and connection have shaped her success, offering insights on managing change, developing future administrators, and building strong, patient-center...

In this episode, Lance Baldwin, Chief Operating Officer and Director of Nursing at Northwest Eye Surgeons, joins Guido Piquet to share how empathy and mentorship shape effective leadership in ophthalmology. He discusses developing new managers, bridging clinics and surgery centers, and building stronger care teams that balance patient care with business performance. Connect with Lance Baldwin: htt...