The Ophthalmology Experience with Guido Piquet

In this episode, Patti Barkey, Regional Director of Operations at Eye Health America, joins Guido Piquet to discuss how eye care practices can thrive in challenging times. She shares strategies for cutting costs, navigating private equity, and strengthening the workforce, while highlighting the importance of mentoring future leaders. Connect with Patti Barkey: https://www.linkedin.com/in/patti-bar...

In this episode, Dr. Cynthia Matossian joins Guido Piquet to explore solutions to some of ophthalmology’s biggest challenges. She shares how the American College of Eye Technicians is training new talent, and how group purchasing can help practices cut costs. Packed with practical insights, this episode is a must-listen for practices looking to strengthen their teams and boost efficiency. Connect...

In this episode, Randy Schaller, CEO of Tylock George Eye Care, joins Guido Piquet to dive into the art of overcoming patient objections in ophthalmology. With extensive experience in healthcare leadership, Randy shares practical strategies for building trust, addressing fears, and guiding patients through financial and timing concerns. If you want to help your team boost conversions, improve pati...

In this episode, Dr. Michael Rivers joins Guido Piquet to discuss how automation, staffing strategies, and technology are shaping the future of ophthalmology. Drawing from his experience as a retina specialist and senior director of ophthalmology at ModMed, Dr. Rivers shares insights on improving efficiency, supporting staff, and maintaining the personal touch patients value most. If you’re lookin...

In this episode, Savory Turman joins Guido Piquet to explore the power of coaching for growth and leadership in ophthalmology. With 25 years of experience in healthcare, Savory shares insights on developing individuals, building trust within teams, and navigating the challenges of leadership in a rapidly growing practice. If you’re looking to enhance your leadership skills, develop strong teams, a...

In this episode, Kasey Gantz joins Guido Piquet to talk about leadership, growth, and impact in ophthalmology. As COO of Alliance Vision Institute, she shares lessons from 20+ years building patient-focused workflows, developing strong teams, and managing growth without losing culture. If you want to strengthen your leadership and create lasting impact in your practice, this episode is packed with...

In this episode, Mike Lyons joins Guido Piquet to break down what it takes to keep great people engaged in ophthalmology. As the founder of Seasoned Advice and a longtime HR leader, Mike shares insights from two decades of helping healthcare practices improve retention and build cultures where employees want to stay. They explore why compensation alone isn’t enough, how transparency builds trust,...

In this episode, Megan Odell joins Guido Piquet to unpack what it really takes to build high-performing teams in ophthalmology. With a background in healthcare HR and operations, Megan shares lessons from her experience transforming team culture, refining hiring processes, and leading through change. They dive into the WHO method of hiring, why culture fit matters more than experience, and how to...

In this episode, Dr. Virginia Feldman joins Guido Piquet to share lessons from her journey building healthcare businesses. From launching a thriving ASC to founding Nexus Health Resources, Dr. Feldman breaks down what it really takes to scale patient-centered operations. They dive into the evolving role of patient experience, navigating new quality metrics, and what healthcare entrepreneurs should...

In this episode, Stephanie Collins, CEO of Austin Retina Associates, joins Guido Piquet to break down what it really takes to run a successful retina practice. From managing high patient volumes to tackling communication gaps and driving lean process improvements, Stephanie shares lessons learned from scaling her team and operations. If you're looking to improve efficiency, elevate patient exp...

In this episode, Joel Gaslin, CEO of Navigate Patient Solutions, joins Guido Piquet to unpack one of the biggest challenges in cataract care today—patient education. From shortened evaluation times to tech overload, patients are struggling to keep up, and practices are feeling the pressure. Joel shares how Navigate is helping clinics rethink when and how education happens—and why breaking it up ac...

In this episode, Shareef Mahdavi, CEO & CXO of Laser Eye Center of Silicon Valley and founder of the PX Movement, joins Guido Piquet to break down why patient experience matters more than ever. From missed follow-ups to front desk fumbles, Shareef explains how small moments make a big impact—and why practices that invest in experience are the ones that win. Whether you're tired of competin...

In this episode, Flora Azucena, CEO and founder of Alchemy Vision, joins Guido Piquet to unpack the training challenges facing ophthalmology practices—and how tech-savvy Gen Z staff might just be the solution. From rethinking technician onboarding to partnering with the AAO, Flora shares how her team is bridging the gap between clinical knowledge and soft skills. A must-listen for anyone trying to...

In this episode, Kim Wiley, Head of Clinician Digital Experience and Clinical Platforms at Hanger, joins Guido Piquet to break down how AI is transforming the back office and clinical workflows in healthcare. From building in-house ambient listening tools to rolling out large-scale AI initiatives, Kim shares lessons on change management, privacy, and how to bring staff along for the ride. A must-l...

In this episode, Jane Shuman, founder and president of Eyetechs, joins Guido Piquet to dive into clinical flow and technician training in ophthalmology practices. They talk about staffing challenges, improving patient wait times, and why standardizing protocols matters more than ever. Jane shares practical tips from decades of consulting work to help practices boost efficiency without sacrificing...

In this episode, Dr. Blake Hampton of Alamance Eye Center joins Guido Piquet to dive into one of ophthalmology’s biggest challenges: the growing shortage of surgeons. They explore how rural areas are being hit hardest, why traditional recruitment models often fall short, and how the traveling surgeon model could be a scalable solution. From logistical hurdles to changing generational work preferen...

In this episode, Ben Seals, CEO of Thomas Eye Group, joins Guido Piquet to dive deep into the power of data-driven leadership in ophthalmology. They explore how Ben’s team uses data to guide everything from provider utilization and surgical yield to patient experience and culture. Hear how they avoid analysis paralysis, balance hard metrics with intuition, and build a strong culture across a growi...

In this episode, Dr. Elson Lai, Founder and Chief Medical Officer of Rosemead Eye Center, joins Guido Piquet to share his journey from employed physician to thriving private practice owner. Dr. Lai dives into the early challenges of launching a solo practice, how he scaled efficiently with lean staffing, and the systems he uses to see up to 70 patients a day while maintaining quality care. He also...

In this episode, Jeff Freedman, Director of Private Equity Engagement at ModMed, joins Guido Piquet to discuss the evolving landscape of private equity in healthcare, particularly ophthalmology. They delve into the current trends in practice acquisitions, the challenges posed by regulatory changes, and how strategic acquisitions by large pharma distributors are reshaping the market. Jeff shares hi...

In this episode, Carrie Jacobs, Executive Vice President of Operations at Chu Vision Institute, joins Guido Piquet to discuss leadership, innovation, and the evolving landscape of ophthalmology. With over 25 years of experience, Carrie shares her insights on integrating new technology, maintaining a strong practice culture, and navigating industry challenges like staffing and regulatory changes. T...

In this episode, Alex Jacobe, COO at IOR Partners, joins Guido Piquet to dive into the evolving world of office-based surgery in ophthalmology. They discuss the benefits of this model for physicians, patients, and payers, as well as key considerations like safety, accreditation, and financial feasibility. Alex shares her journey from LASIK technician to industry leader and provides insights into h...

In this episode, Kristy Gleaton, Vice President of Operations at Thomas Eye Group, joins Guido Piquet to dive into the power of workplace culture in ophthalmology. They discuss how leadership, engagement, and team camaraderie drive efficiency, retention, and overall practice success. Kristy shares real-world strategies for fostering a positive work environment, developing strong provider-staff rel...

In this episode, Janna Mullaney, COO of EyeCare Services Partners, joins Guido Piquet to dive into the evolving role of private equity in ophthalmology. They discuss the shift from private practice to corporate-backed models, the impact on patient care, and the misconceptions surrounding PE in the industry. Don’t miss this insightful conversation on navigating change, building strong practice stru...

In this episode, Sean Hanlon, CEO of CoFi, joins Guido Piquet to explore the patient payment experience in ophthalmology. They discuss the challenges of multi-provider payments, compliance, and how simplifying the process improves patient satisfaction and practice efficiency. Don't miss this insightful conversation on making payments seamless and stress-free! Connect with Sean: https://www.linkedi...

In this episode, Barbra Dey, founder of Dey Ophthalmic Consulting, joins Guido Piquet to discuss how ophthalmology practices can maximize revenue through their optical departments. They cover everything from integrating optical into the workflow and training optical leaders to leveraging data for better inventory management and patient satisfaction. Whether you’re a practice manager, physician, or...