The Navigating Dental Insurance Podcast

Dr. Brady Frank is a fan favorite! He is an international lecturer who focuses on implant placement and transitions. He operates a successful practice in Medford Oregon and has a following of over 1000 practitioners who seek his advice on both placement of implants and dental transitions. His latest project has been finding ways to legally leverage strength in numbers to allow solo practitioners t...

Hi folks, this Ben Tuinei and it's my pleasure to introduce today's topic. Today, I audited a client office and found over $150,000 money they should be collecting from insurance payments! I'm amazed at how many dental offices are leaving on the table when it comes to money they rightfully deserve, but insurance doesn't pay them. This is not negotiated revenue, or negotiating PPO fees, this is mon...

Melissa appeared on episode 44 and since then, we’ve been flooded with emails to have her come back on and answer a ton of questions. During this episode, Melissa covers 3 main areas: Adequate dental insurance inquirey – Basically gathering all the right data necessary regarding the patients plan to include sub-id’s and all other pertinent patient information and benefits Simultaneous use of Fee S...

During this episode Jordan and Ben answer listener questions regarding UCR, discounts, and fake regulations circulating the industry. Ben believes that www.fairhealthconsumer.org is the best place to obtain the appropriate UCR standards for your area. Jordon discusses regulatory issues regarding membership programs. There are many fake regulations out there that people make up so do your homework....

Dr. David Eshom is a general dentist with twenty years of experience in the art and science of cosmetic dentistry. Dr. Eshom has his undergraduate degree in business and his Doctor of Dental Surgery from the University of Pacific School of Dentistry. He is constantly continuing his education so that he can provide the most advanced dentistry for his patients. In the past twenty years, he has taken...

Melissa has spent the last 30 years working and perfecting a system to manage dental insurance within a dental office. She is the boss at her husbands dental practice in Virginia Beach running a 2.8 million dollar operation. Needless to say, she knows her stuff! During this episode Melissa shares her system on how to reduce time spent managing insurance functions and more time on patient care. She...

Dr Craig Smith is a practicing general dentist in Highland Utah. He started an organization called www. DentalCENetwork.com in an effort to promote and publish continuing education courses all across the country. The intent is to provide a one stop shop to find CE no matter where you practice and no matter where you travel. During this episode Dr. Smith explains what the Dental CE Network is about...

Amy Deschamps has over 25 years in dentistry working in every aspect except as a doctor or hygienist. She was one of the top consultants at Mercer for a number of years. She's recently built a practice management consulting firm that focuses on 4 major metrics within the dental practice. Those being: Facility Team Patient Base Schedule During this episode Amy shares key insight on how your schedul...

Mr. Ben Tuinei takes questions from guests regarding the following issues: Incorrectly billing D2751 instead of D2740 for EMAX or Zirconia Crowns Delta Dental trends nationwide – the elimination of the Premier contract Can you discount patient co-payment? Or can you waive patient co-payments? Protecting yourself against insurance abuse. Tips on obtaining an inexpensive and powerful legal retainer....

While this is not an insurance related topic we felt that it was important for us to invite a friend and mentor, Dr Howard Farran to our show. During this episode Dr Farran talks about the power of using humor in your presentation. For those who have attended Dr Farran's live presentations you'll know he has a unique style of delivery that makes his lectures very fun and engaging. Howard Farran, D...

Dr. Salierno received his B.S. from Muhlenberg College and his D.D.S. from SUNY Stony Brook School of Dental Medicine. He completed his formal training at Stony Brook Hospital’s General Practice Residency program where he focused on implant prosthetics. While in dental school, he was the National President of the American Student Dental Association. Today, he continues his advocacy efforts on all...

Dr. Mark Costes is far from a typical dentist and dental coach. During his career, he has been able to start or acquire over a dozen successful dental practices during some of the profession’s most challenging times. But Dr. Costes’s journey was not without its setbacks. In fact, he credits much of his success to the fact that he made more mistakes in his first year of private practice ownership t...

Dr. Lipsey’s passion for dental sleep medicine is what led him to notice the need for quality medical dental billing resources. As the founder and president of Dental Sleep Med Systems, Inc. since 2008, he has served as a full time consultant and national lecturer, assisting dentists as they implement or improve the dental sleep medicine areas of their practices. Now, as CEO of Medical Billing for...

Chris has a Bachelor of Science in Business Administration from Utah Valley University, an MBA from Thunderbird University, a Master’s in Research Methods from Cranfield University (England), and a PhD from the Australian Graduate School of Entrepreneurship. In addition to starting 2 startups, Chris taught classes in entrepreneurship, marketing, economics, and small business management for 5 years...

Minal Sampat is a marketing consultant, public speaker, registered dental hygienist, digital media fanatic, and an enthusiastic shoe lover! As a practicing dental professional who is also married to a physician, Minal understands first hand both the business and patient perspective of health services. During this episode Minal has shared a ton of great marketing tips that many of our clients have...

Jonathan created DentistMetrics to solve the problem facing many dentists – they have a complicated business and their time is stretched way too thin. Most dentists spend 15,000 hours learning to be a dentist but ZERO hours learning how to be a business owner. DentistMetrics aims to completely automate and outsource the bookkeeping, financial reporting, and tax portion of the dentist’s business so...

During this episode Tessina answers several of the most common insurance related quetions sent to us by the listeners. Per popular request Tessina has been asked to make a 4th appearance on the podcast to address certain key issues dental offices face. If you have a question or would like to make a suggestion about a future topic on this podcast please email Ben or Jordan at help@veritasdentalreso...

Laura Hatch is the owner of www.frontofficerocks.com and serves as an office manager at a Fee For Service she co-owns with her husband in San Diego. Having built a PPO practice in her husband between 2002 and 2005 in Baltimore; then starting from scratch in San Diego with a Fee For Service practice, Laura knows a thing or two about how to handle the insurance driven mentality that is so pervasive...

Dr. Phelps is a repeat guest of our podcast by popular vote. He appeared on Episode 12 where he talked about how to grow an in-house membership plan. We do discuss a lot about membership programs during this episode and Dr Phelps also explains the principals of influence. Influence is a powerful tool in any industry. You see what it’s done in politics in recent history but we won’t go there, much!...

This episode is a reply of Dr. Mark Costes' interview with Qadeer Ahmed of ProCare Dental Services. During this Episode, Dr Costes interviews Qadeer from a dentist perspective. Qadeer speaks about the ProCare insurance replacement program. Both Jordan and Ben fully support ProCare's concept as they both are seeing, first hand, the ProCare program unfold throughout the country. With the permission...

Gary Kadi is the CEO of Next Level Practice (www.nextlevelpractice.com). Known for his positive contributions to the lives of dentists and dental teams across the globe, Gary Kadi has been a devoted advocate for the whole of the dental community, their families, and their patients for over 19 years. Gary is a pioneer in leading the Oral Systemic Health Movement. His ground breaking documentary Say...

Since the internet was created the world has become a much smaller place. The vast majority of the American public use technology as a means to make life or work more efficient. Despite the advances in technology, online chatting with patients still seems to be a foreign concept in dentistry. During this episode we learn that online chatting in an effort to acquire new patients is actually not a b...

Dr. David is a practicing dentist in Vail Colorado. Yes that's Vail where the famous Vail ski resort is located. Not only does Dr. David live the good life, he hosts a very popular podcast called the Relentless Dentist Podcast (www.relentlessdentist.com). Dr David is known for his giving attitude as evident through the free information he shares on his podcast. In this episode, Dr David shares his...

Lately we've received a lot of emails from young doctors who are struggling to make ends meet. Jordan and Ben share their stories about when they opened their own businesses and the struggles they went through before they achieved success. This episode is dedicated to the listeners who are early in their careers or listeners who may be struggling with their businesses in general. We believe busine...

Dr. Jason Campbell is a practicing general dentist in Prescott Arizona. Over the years and through personal experience, Dr Campbell discovered an extremely under-served area of dentistry. He refers to it as “biofunctional disorder” where patients have an array of systemic problems associated with poor oral health. In this episode Dr. Campbell explains biofunctional disorder and how you can get inv...