The Navigating Dental Insurance Podcast

Dr. Eskew founded DPC Frontier in Feb 2015. He joined ProactiveMD in Feb 2016 and is the company's VP of Clinical Development and General Counsel. He completed his family medicine residency at the Heart of Lancaster Regional Medical Center in Lititz, Pennsylvania in June 2015 and was honored with the American Osteopathic Foundation's Outstanding Resident of the Year Award in Family Medicine. He ha...

​In this episode Jordon Comstock and Mark Costes talk about the value of time and how to analyze your time to work more efficiently as a dentist. Mark talks about his presentation from the Voices of Dentistry Conference. Practice owners are spread thin everyday and using Mark's techniques will help you manage your day and focus on high value tasks which is essential to success. Mark also announces...

Over her 25 years of experience in the dental industry, Andrea has led practices from many positions: dental assistant, hygienist, office manager, Dentrix trainer, practice management consultant and speaker. She approaches her work with each practice uniquely to develop protocols and workflows to reduce stress and advance patient communication. In this current healthcare climate, it can be a chall...

Gary educates us on how he went from 34 PPO contracts to fully Fee For Service utilizing external marketing strategies, membership programs and improving the patient experience. Gary's methods in breaking free from the shackles of insurance is from his personal experiencing owning and operating a dental practice in the Phoenix Arizona market. Gary is one of the most recognized dental practice mana...

Dr. Amy Cook is a general dentist in Auburn where she has practiced since 2006. She serves as a delegate for the American Dental Association, Washington State Dental Association, and the Seattle-King County Dental Society. In addition, Dr. Cook lobbies in Olympia regarding important dental legislation and drafted the origin of a piece of legislation that passed unanimously through the Washington S...

This episode provides pure education on how or when a dental office can drop certain PPO networks. In no way does this podcast support or promote PPO boycotting in any way. The intent of this podcast is to provide education on how doctors can identify if they are ready to drop any PPO network and how to properly prepare themselves for a transition to out –of-network. Our Guest, Bill Rossi, has ove...

For many decades, Joann Leon, has worked alongside various doctors from international backgrounds she has obtained extensive knowledge in management, insurance contracting and clinical aspects of various types of dental practices. Joann is able to provide unbiased, objective advice on selecting the right insurance plans, maximizing fee schedules, and streamlining accounts receivable collections. C...

In this BoomCloud mini series we talk about the importance in marketing. Most practices start membership programs and do nothing to market and promote their program. Marketing is essential to get a ROI (return on investment) from your program. About Kiera Starting out as an assistant in California, Kiera found her niche and knew she connected well with patients, doctors and staff. With this knowle...

In this episode Jordon Comstock and members of the BoomCloud team have created a mini series on our podcast where they will be sharing tips on membership programs and other great advice in todays dental market. Today Jordon Bring's Parker Williams , BoomCloud Marketing and Membership program specialist on the show to discuss 8 reason why a dental practice needs an in-house membership program. Webs...

Owned and managed a private practice dental office for over twenty-one years. While still in dental school, he began his investment in real estate by joint-venturing with his father on their first rental property in 1980. Three years later, they sold the property and David took his $25,000 capital gain share and leveraged it into thirty-one properties that produced $15,000 net cash flow fifteen ye...

From terrified dental patient to popular international speakerand dental consultant, Lois Banta, CEO of Banta Consulting, Inc., has been involved in dentistry for more than 30 years. With extraordinary insight into the dynamics that make a practice successful, Lois delivers her message with enthusiasm and heartfelt conviction. Lois Banta’s SCI approach (See, Commit, and Implement) has allowed her...

Theresa Narantic, has been in dentistry over 35 years growing dental businesses and dental teams. An expert in efficiency, she has worked successfully to begin practices from scratch start-up, transition and assisted with acquisitions. Theresa shares her understanding in all areas of management and leadership in general dentistry and specialty. In 2003 Theresa began her own business which focused...

Like Ben, Logan comes from the DSO world where he's managed every business aspect of a group practice. Through his vast experience in managing multiple locations, Logan learned key elements in building fee for service practices that focused primarily on cosmetic dentistry. In a day and age where dental insurance is becoming increasingly more difficult to deal with, building a patient base and prac...

David Harris is Prosperident’s Chief Executive Officer. Overcoming a troubled adolescence, David Harris has become Dentistry’s Embezzlement Expert. David founded the company that became Prosperident in 1989, and built it into the world’s largest firm specializing in the investigation of financial crimes committed against dentists. Prosperident’s team of specialized investigators is consulted on hu...

You produced it... Now collect it! Take a look at your insurance aging report... Today's guests feature Davy Clay and Josh Smith of Dental ClaimSupport speaking on the importance of insurance billing in your practice. These expert dental billers and their company have a vast understanding of the dental insurance world and are here to give you tips to ensure you collect what you produce. They will...

Dr. Phelps is an entrepreneur and general dentist who owns multiple practices in the Charlotte, NC region. He graduated from the University of North Carolina at Chapel Hill in 1998 with a BS in Biology and in 2003 he graduated Magna Cum Laude from the prestigious Nova Southeastern University, College of Dental Medicine in Ft. Lauderdale Florida. From 2003 to 2010 his passion for business and his f...

Melissa discovered a mistake within the United Concordia contract and online publication on how the dental plan should be administered to military dependents. This is a must listen! Enjoy! Link to read the DOD contract for Tricare Dental: https://www.fbo.gov/index?s=opportunity&mode=form&id=0361bcd27fad895bb3fcff2e7d9de91e&tab=core&tabmode=list Information regarding Access to Provi...

​Andy Cleveland “The Dental Accounts Receivable Ninja” has been in the Patient Revenue Cycle space for 20 years and has served a variety of capacities. After earning an advanced degree, he started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up, I devel...

Kiera is the owner and founder of Dental Placement Pros and Kiera's Dental Consulting. She is partner in Zen Dental Supplies, consults in 40 client offices nationwide, recruits for over 60 dental offices nationwide, owns dental offices, and has decided that she would find a way to positively change the world of dentistry and constantly pushes herself to hold true to this vision. Kiera has been fea...

Wow where do we start. Darren is a rockstar and you will love this episode! Darren has spent a great deal of time studying human interaction and human behavior. With his experience, both academically and professionally, Darren has learned unique approaches to how dealing with the natural human tendencies when it comes to making purchase decisions. During this episode, Darren discusses several tech...

During this episode Jen discusses the stress that comes with insurance management and provides key tips on how to reduce those headaches. Jen is a professional and certified stress coach that has engaged in saving lives of those who are overburdened by the business or practice of dentistry. One of our hosts, Ben Tuinei, actually has a dentist friend who was saved by Jen’s efforts. Not only is Jen...

When we say minor, he billed 3 million dollars and was found guilty of overbilling $17,000. To us, that’s a minor coding mistake that can be easily corrected and refunded to the right entities involved. However, he spent 3 years in prison, lost his dental license, then another 5 years of probation for a mistake we all make with coding. Dr Shelburne shares his experience in how his life was complet...

Happy FunDay HumpDay! While this is not a dental insurance related episode, you gotta listen to this episode about the other evil industry that takes your money, the tax industry (or government for those of you in Tooele UT). We understand that talking about dental insurance can be depressing at times. So, we've decided to incorporate an extra episode each week dedicated to talking about something...

Debbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Deb...

This month Jordon wrote an article featured in Dentistry IQ regarding Self-Reliance. He approached it from the perspective of reducing dependence on insurance participation and becoming more self reliant on obtaining patients through effective means. As requested by many listeners, Ben provides a ProCare update and a prediction on what will happen to the PPO industry as the ProCare product penetra...