The Multifamily Hangout

You think you have a gate problem. Adrian Danila sits down with Joe Summers, Multifamily Expert Advisor for Gatewise-https://gatewise.com, to break down why access control failures are almost never mechanical — they're operational breakdowns hiding in plain sight until they show up online. Joe shares a real audit story where a management company discovered 25% of their portfolio had gate issue...

Ken Doble has managed over 23,000 units. He's been burned three times by the same utility billing mistake. He's caught ghost employees charging payroll while nobody showed up. And he's got one question that separates real operators from salespeople — and almost nobody asks it. Ken's book: https://www.amazon.com/Property-Management-Practical-Residential-Properties/dp/B0D6FQ7H51

With over two decades of expertise in property management and student housing, he is dedicated to driving operational excellence and sustainable growth across the portfolio. His experience spans managing large-scale assets, turning around underperforming properties, and implementing strategic initiatives that align with broader business goals. He has been pivotal in expanding the business developm...

Jackie Ware spent 16 years at Pegasus Residential, climbing from Sales Operations Support Specialist all the way to CEO — holding roles including Property Manager, Regional Manager, Director of Training, VP of Operations, and Chief Strategy Officer. She stepped into the CEO role in May 2024, succeeding founder Lindy Ware who retired after 15 years. Under her leadership, Pegasus puts people at the...

Adrian Danila breaks down the three hidden leaks that drain make-ready budgets across multifamily portfolios — and what operators can actually fix starting this week. Two properties. Same submarket. Same owner. One pays $400 to paint a two-bedroom — the other pays $1,100. Same scope, same week. Nobody at corporate knows.

Jonathan Kite is the CEO of Rent Ready, where technology innovation sits at the core of the company's mission to streamline the multifamily industry's move-in process. With a focus on IT Service Management and a proprietary technology platform, his team has transformed the way property managers tackle apartment turnovers. Under his leadership, Rent Ready developed the Virus Safeguard servi...

Ken Dolbe started his career as the on-site manager of a 24-unit apartment building — answering phones, fixing toilets, and collecting rent. He worked his way up through accounting, becoming Controller, then CFO, and eventually COO, overseeing 23,000 units across 11 states. When that company didn't survive the 2008 crash, Ken did. He went on to co-found Quantitative Realty Capital (QRC), built...

B. George Ratiu is Vice President of Research at the National Apartment Association (NAA), where he leads the organization's research function and produces data-driven analysis on rental housing markets, economics, and policy. He brings more than 15 years of experience spanning trade associations, Fortune 500 companies, and the federal government. Most recently before joining NAA, he served as...

Are your maintenance teams spending 7–12 hours a week on purchasing tasks instead of taking care of residents? In this episode of the Multifamily Trailblazers Webcast, Adrian Danila (Multifamily X) sits down with Phil [ReOps CEO] and John [Chadwell Supply, EVP Sales] to unpack why procurement is one of the largest — and most overlooked — expense categories in multifamily operations.

John Galante is president and founder of AE Ventures, a producer of hosted style in-person events and publisher of BuilderInnovator.com, a video-first content portal covering all things innovation for builders and multifamily companies. AE Ventures produces its Builder Innovator Summits (formerly the TecHome Builder and Housing Transformation Summits) twice per year and will serve 250+ sponsoring...

Danny Fawcett is the Head of Business Development at 3V Infrastructure, an EV charging company focused on multifamily and hospitality properties. With over a decade in sales and business development, he's held roles at Xeal, Starry, and Allied Telecom Group, specializing in technology and infrastructure solutions for commercial real estate. He holds an M.S. and B.A. from the University of Akro...

Kenny Ramsey is the founder and president of R1 Facility Services, a nationwide provider of preventative maintenance services for multifamily communities. He built the company after years working across the residential HVAC, plumbing, and electrical trades, gaining deep operational knowledge of building systems and property maintenance. Since launching R1 in 2018, Ramsey has focused on helping mul...

Adrian Danila breaks down the most common procurement mistakes that quietly drain money from large portfolios. You will learn how price list gaps, vendor exclusivity, split shipping fees, rebates, and discount traps reduce NOI and property value. Procurement Reality Check: https://multifamilyxconsulting.com/procurement-reality-check/

Matt Nieves is a multifamily tech GTM operator known for scaling EliseAI from early stage through rapid growth, with prior leadership experience tied to Apartment List’s AI leasing platform and broader revenue and client-facing teams in rental tech. Daniel Paulino is VP of Real Estate at Reputation , where he leads the company’s real estate practice. Before Reputation, he served as VP of Marketing...

Evan Happel is the Director of Marketing and Customer Partnerships at Community Boss. He has worked in multifamily as a supplier since 2015 and is active in the Washington Multifamily Housing Association, including serving on its board starting in 2025. He also hosts the weekly Boss Talks live show and podcast, featuring conversations with multifamily operators and supplier leaders.

Adrian Danila is a multifamily operations executive, media founder, and industry connector. He leads Multifamily X Consulting and the Multifamily Facilities Leadership Council, bringing together owners, operators, and innovators around maintenance, workforce development, and operational excellence. Through podcasts, events, and advisory work, Adrian focuses on practical leadership, scalable system...

Aaron Fichera is the COO of SmartTouch Interactive and a Partner at Radyx, focused on operational excellence and strong client and partner execution. He hosts the Market Pulse podcast, where he interviews leaders across real estate and construction. He holds an M.A. in Social and Economic History from the University of North Texas and previously worked as a college professor and high school teache...

Tony Sousa is a multifamily operator and industry influencer focused on leadership, brand, and operational performance. He is known for his work in reputation, culture, and practical operating habits that improve team performance and the resident experience. His content and advisory work reach a broad multifamily audience through podcasts, writing, and social platforms. Adrian Danila is the founde...

Evan has served in multifamily, as a supplier, since 2015. First with Apartment Life as a Regional President and now as the Director of Marketing & Customer Partnerships at Community Boss. He also hosts a weekly Live show called Boss Talks, where he interviews ALL the supplier and property management professionals in the multifamily industry that deserve to be elevated and seen. He has been an...

With more than 15 years of experience, Andy Feinour is an authority in student housing. As President of Student Quarters, a division of St Clair Holdings, Andy is responsible for generating high yield returns for investors by transforming underperforming, non-institutional units into prime, yet affordable, student housing. He leverages deep industry knowledge and consulting experience to assess, a...

Adrian Danila is a multifamily operations executive, media founder, and industry connector. He leads Multifamily X Consulting and the Multifamily Facilities Leadership Council, bringing together owners, operators, and innovators around maintenance, workforce development, and operational excellence. Through podcasts, events, and advisory work, Adrian focuses on practical leadership, scalable system...

Bryan Holladay provides public relations and association management services through Charlotte Public Relations and Association Management Services. He supports associations with strategic communications, member engagement, governance support, and program execution, helping organizations strengthen their voice and deliver value to their communities. Todd Whitlow is an attorney and Vice President o...

Lance Swank is the President and Chief Executive Officer of Sterling Group, Inc. , a vertically integrated real estate services firm specializing in multifamily housing and self-storage across the Midwest, South, and Southeast. He joined Sterling in 1983 and has played a central role in expanding the company into a diversified platform that includes development, construction, property management,...

Charlotte Gummesson is the President and Founder of iRestify , a Toronto-based proptech company that delivers a digital, on-demand building maintenance and services platform for multi-residential and commercial property managers. She co-founded iRestify to modernize an industry that relied on outdated processes, introducing a technology-driven model that enables remote booking, tracking, quality c...

With more than 15 years of experience, Andy Feinour is an authority in student housing. As President of Student Quarters, a division of St Clair Holdings, Andy is responsible for generating high yield returns for investors by transforming underperforming, non-institutional units into prime, yet affordable, student housing. He leverages deep industry knowledge and consulting experience to assess, a...