The Legal Ops Podcast

Anna Guo joins the Legal Ops Podcast, talks about LegalBenchmarks.ai , AND... 1) Lawyers Don’t Actually Need 100% Accurate AI (but... Here’s What They Want Instead). 2) Honest Career Paths in the AI Era: Spray & Pray, Personal Brand, or the Connect? 3) The Pigeon Gap, and the potential modern-era strategic genius of having a Fax machine. LegalBenchmarks.ai was a project born from conversations...

Brittany Arthur ( Design Thinking Japan) join the Legal Ops Podcast. Q:What? A: Design thinking is a process for solving complex problems by focusing on human needs first, then exploring possibilities, prototyping solutions, and iterating. Q: Why? A: In an increasingly AI-driven conversation where people are pushing solutions that may not be adopted (especially in legal technology), push back and...

Phil drops by the Legal Ops Podcast. Once an aspiring artist and comicbook-preneur, he moved on to become a tech-savvy law dragon, and most recently - ambidextrous dad. This episode features: -The secret origin of his ambidexterity: chopsticks, parenting, and boiled eggs, all starring his left hand (and sometimes, his right—blowing minds at family dinners).\ - Epic tales from the legal trenches: f...

Matt Lhoumeau, the CEO of Concord Worldwide, joins the Legal Ops Podcast. You should listen if you want to hear about: - His interesting story in the United States - The (un)importance of previous accomplishments and certifications - The CD v. MP3 shift- Controversial opinions on contracts (yes, really) - The value of the human touch in the age of AI - 0 legal teams, data trading, and NDA absorpti...

Harry Borovick , GC of Luminance, Author and Educator joins the Podcast. Highlights: 1. “People don’t want drills, they want holes.” -Richard Susskind Harry channels Richard Susskind, and then notes that clients care about outcomes, not the tools or processes behind them. A mindset shift towards results seems more relevant than ever in the age of AI, but is this all so simple? “The idea is...peopl...

Jane Oxley, the Chief Revenue Officer of Smokeball joins the Legal Ops Podcast. Highlights:- What is pizza anyway? - How well do you know legal trivia? (a.k.a. Do you recognize the name Smokeball?) - The early days of a startup can be hard, but that is harder if you don't have a good winter coat. - How important is it to stay focused? How critical are early adopters? (Spoiler: Very. Very very....

In this Pulse episode, Daryl and Elliot discuss: Dongles Who first introduced the idea of LLMs "talking" to LLMs ? LLMs actually "talking" to LLM s Making AIMI a thing Deepseek Research LLMs (specialization v. generalization) Using words with imperfect definitions, and rabbitholes "Probabilistic loops" and "thinking"

JP Biard, the Chief Global Strategy Officer at LegalOn Technologies joins the Legal Ops Podcast. Highlights:- How much has LegalOn grown?- Why do people go to law school? What does technology have to say about that?- Are lawyers reluctant to adopt new technology?- What has LegalOn's evolution been, and how is that different from other players in this space?- What is the real impact of contract...

After a long break, Elliot and Alex are back. Where did they go? What were they doing? And who is this other guy? This episode features... 1). Who is this other guy? Introducing Daryl Osuch. 2). 2024 Year in Review: a lookback that features highly critical and mostly arbitrary scores on a scale of 1 (Wrong, and you will laugh about this later) to 10 (Right, and I am scared of your apparent prescie...

Dee Venello is a senior operations professional at Commvault. She has implemented contracting systems and other legal technology in multiple organizations, carefully managing diverse stakeholders with a variety of interests and workflows. She also has experience in general business operations, providing her with insight into the issues and concerns faced by teams that the legal department supports...

Alex and Elliot chat about: * how to craft an organizational AI policy * a recent tribunal decision requiring Air Canada to honor a refund policy invented by its online chatbot * recent articles on AI's impact on law firm billing and a potential shift towards value-based pricing * another recent article on the need to balance AI's precision with human insight in the practice of law A big thanks to...

At the start of 2024 Jenn McCarron became President of the Board of the Corporate Legal Operations Consortium (CLOC), succeeding Mike Haven. We invited Jenn back on to the show to discuss: * the process of becoming President * the factors she considered in weighing up the role * CLOC's role in the legal ops community, and how it has developed over time * what changes we can expect in the future un...

Alex and Elliot discuss: * The recent leadership challenges at OpenAI and what, if anything, it means for the pace of AI development and adoption * A review of podcast episodes during 2023, their favourites and why * Musings on expectations for 2024 * Elliot's continuing work on the "AI for legal teams" training course, which will be published in early 2024 under the Legal Ops Institute brand This...

Noah Waisberg is the co-founder and CEO of Zuva.ai and the former co-founder and CEO of Kira Systems. He has worked for more than a decade on artificial intelligence and its application in the legal industry, beginning his work long before anyone had heard of Transformers and GPT. He is also the author of two books on artificial intelligence: "AI for Lawyers" which, as the title suggests, is focus...

Alex and Elliot discuss: * A recent article looking at the effects of AI on productivity and quality of work by consultants at the Boston Consulting Group * A study by an English law firm finding poor legal advice provided by various Large Language Models, including GPT and Bard * A recent article discussing whether or not generative AI will be a source of competitive advantage for law firms * Ell...

In this Talking Tech episode Alex and Elliot speak with Tim Parilla and Ashlyn Donohue from LinkSquares. LinkSquares helps organizations streamline contract management and drive efficiencies for contract-related workflows with an all-in-one CLM and legal project management platform. In addition to learning about the LinksSquares product, we discuss a range of important issues including how to get...

Microsoft is one of the most innovative and widely recognised companies in the world. How does an organisation with this level of scale and success think about legal operations? What are its strategic initiatives and thought leadership that the legal ops community can learn from? To what extent is its legal department leveraging AI and other cutting edge tools to drive efficiencies and optimizatio...

Alex and Elliot discuss: * A recent article by Ironclad's CEO arguing that AI is entering its "Napster phase" * ChatGPT now having access to current information via the internet * Recent trips to Japan, observations on intake systems in daily Japanese life and its implications for legal workflows * Elliot's new MacBook Air and Alex's ruminations on various Apple products LINKS Article on AI enteri...

Justin Hectus is a co-founder and Chief Information Officer at Keesal Propulsion Labs, a consultancy focused on technology and automation of legal processes. With Justin we discussed many aspects of building and delivering technology for legal teams, including: * How to ensure your team stays focused on the core mission and goals * The importance of knowing and understanding your end customer * Sh...

Alex and Elliot discuss: * Introduction to the Legal Ops Institute, essential learnings for legal changemakers brought to you by the podcast * Thumbs up emoji used to accept a contract * Generative AI could reduce law firm revenue by 23.5% * 62% of legal professionals are not using AI * 2023 Asia-Pacific Legal Innovation and Technology Association (ALITA) Awards LINKS Legal Ops Institute: https://...

Alex and Elliot are joined by Tom Stephenson, host of the Dear Legal Ops podcast, to discuss: * the evolution of legal operations * career progression for legal ops professionals * the intersection of tech, ops and people * the strength of the legal ops community LINKS Tom Stephenson on LinkedIn: https://www.linkedin.com/in/tstephenson1 Dear Legal Ops podcast: https://www.dearlegalops.com/

Jenn McCarron is the Director of Legal Operations and Technology at Netflix, a board member of the Corporate Legal Operations Consortium (CLOC) and host of the CLOC Talk Podcast. If legal operations has rockstars, Jenn is undoubtedly one of them. We covered lots of ground with Jenn, including: * What legal innovation looks like at Netflix * The vital importance of storytelling and communication *...

In this Talking Tech episode Alex and Elliot speak with Jerry Ting, co-founder and CEO of Evisort. Evisort combines artificial intelligence, automation and deep integration to empower customers to transform their business with industry leading contract analytics and contract lifecycle management. In addition to deep diving into Evisort's product, we discuss with Jerry the key to implementing CLM i...

Alex and Elliot are joined by Kevin Clem, Chief Growth Officer at HBR Consulting, to discuss: * Predictions about AI, data and the dominance of Microsoft's productivity suite * HBR's "The Mingle" party at the recent CLOC Global Institute (with audio recorded live at the event) A big thanks to HBR Consulting for sponsoring this episode of the podcast and for hosting The Mingle party. You can find m...

Want to know what it's like to attend the world's biggest legal operations conference? Or did you go and you're now keen to relive it? This is the episode for you! The unofficial theme of this year's event was: artificial intelligence and its role in the legal industry. AI was discussed in almost every session and essentially every conversation over breakfast, lunch and networking drinks. And the...