The Home Care Experience with T&A

Welcome back to The Home Care Experience with T&A ! In today’s episode, Amy goes solo to share a deeply personal and transformational update on her life and business. From divorce, name changes, and rediscovering an old love… to selling her office, moving to Florida, and merging her firm—Amy opens the doors fully and brings listeners into her world. If you’ve ever wondered what it looks like w...

In Episode 14 of The Home Care Experience with T&A , Amy Taylor and Troy Brooks share the story of how they met, how their careers intersected in the early days of home care consulting, and how decades of experience turned into a trusted partnership. This episode dives into: How long-term professional relationships are built in home care Why having industry-specific advisors matters The hidden...

Welcome to another episode of The Home Care Experience with T&A , where Amy Taylor and Troy Brooks break down the most important issues shaping the home care and hospice industry. In this special solo episode , Amy unpacks the massive Texas HHSC payment model change that went into effect on September 1, 2025 —a shift that impacts reimbursement rates, cost reporting, average wage requirements,...

Welcome to The Home Care Experience with T&A ! In this episode, Amy Taylor shares her journey into home care—from waitressing at Outback to becoming a trusted CPA and advocate for providers. Chapters 0:00 Learning Through Messy Books 0:21 Narrator Intro – Amy Taylor’s Journey 1:29 From Oklahoma Roots to Accounting Dreams 5:01 First Job and Early Career Lessons 9:32 What Outback Taught Me About...

Welcome to The Home Care Experience with T&A ! In this episode, Amy Taylor and Troy Brooks uncover why Business Associate Agreements (BAAs) are essential for HIPAA compliance, data security, and peace of mind in home care and hospice. Chapters:  0:00 Intro  1:30 What is a Business Associate Agreement?  5:00 Common misconceptions about HIPAA and BAAs  10:00 Real-life stories from the field  15:...

In this episode of The Home Care Experience with T&A , co-host Troy Brooks flips the script and shares how he stumbled into home care law. From Louisiana courtrooms to Texas compliance battles, Troy opens up about his journey, the mentors who shaped him, and why he’s never left the home care community. 👉 Listen on Apple Podcasts | Spotify | Youtube Chapters: 0:00 Intro 1:20 From Law School to...

Payroll shouldn’t be painful but in home care, it often is. In this episode, Amy Taylor and Troy Brooks talk with Shelby Betts of WHIRKS Payroll about the biggest challenges agencies face when managing payroll, and how to fix them. Discover why outsourcing payroll can streamline your operations, reduce risk, and even improve employee retention.  🔗 Listen on Spotify, Apple Podcasts, and visit http...

Did you know that your “healthy” hospice agency could owe Medicare millions—years after the fact?  In this episode of The Home Care Experience with T&A , Amy Taylor and Troy Brooks explain the hospice aggregate cap and its devastating impact on unprepared providers. From the nuances of daily rate limits to the risks posed by patient transfers and average length of stay, this is essential for a...

Welcome to The Home Care Experience with T&A ! In Episode 7, Amy and Troy explore the complex—and often misunderstood—world of buying and selling home care agencies . If you've ever thought about selling your agency, acquiring another, or advising someone through the process, this episode is for you. Get practical legal and financial guidance, learn what mistakes to avoid, and walk away with a...

In this episode of The Home Care Experience with T&A , hosts Amy Taylor and Troy Brooks welcome guest Denise Bell—former home care agency owner, skincare brand founder, and bold advocate for personal growth. From Kodak cubicles in the '80s to Grammy swag bags in 2024, Denise walks us through her transformative journey through entrepreneurship, burnout, and rediscovery. She shares how home heal...

Understanding Texas Medicaid Rate Enhancement—and why it matters for Personal Assistance Services providers In Episode 5 of The Home Care Experience with T&A , Amy Taylor and Troy Brooks unpack the complexities of this powerful but often misunderstood Texas program. From how to enroll and measure compliance, to using bonuses strategically and avoiding devastating recoupments, this is a must-li...

Cash flow is the lifeline of any home care business. In this episode, hosts Amy Taylor and Troy Brooks dive into the financial strategies home care providers need to stay afloat, especially in uncertain times. From securing lines of credit to smart financial planning, they break down how to build a safety net that ensures long-term success. 💡 What You’ll Learn in This Episode: Why cash reserves a...

In this conversation, Amy Taylor and Troy Brooks delve into the critical topic of cybersecurity within the home care sector. They discuss the increasing threats posed by cybercriminals, particularly in healthcare, and the importance of implementing robust security measures. The conversation covers various aspects of cybersecurity, including the types of attacks, preventive strategies, the role of...

In this conversation, Amy Taylor and Troy Brooks discuss the current state of the home care industry, focusing on the increasing scrutiny in hospice care, the financial impacts of COVID-19, and the challenges faced by home health providers, particularly in relation to Medicaid. They explore the unique issues in pediatric home care, the regulatory scrutiny surrounding documentation, and the importa...

In the inaugural episode of the Home Care Experience podcast, hosts Amy Taylor and Troy Brooks share their extensive backgrounds in the home care industry, discussing their motivations for starting the podcast and the insights they hope to share. They emphasize the importance of community, the challenges faced in home care and hospice, and the need for agility in operations. The conversation also...

🎙️ Introducing The Home Care Experience with T&A —a podcast that goes beyond the surface to explore the real stories, challenges, and insights from the home care and hospice industry. In this teaser, get a glimpse of what’s to come as hosts Amy Taylor and Troy Brooks bring their expertise, humor, and candid conversations to the mic. From navigating the complexities of caregiving to industry-ch...