the Hello Hair Pro podcast

"Send us a message!" Effective One-on-One (and Two-on-One Meetings): Tips and Strategies In this episode, Jen and Todd discuss the importance and strategies of conducting effective one-on-one and two-on-one meetings with staff.  They share insights on preparing for meetings, setting the right tone, focusing on core values and goals, and maintaining open communication with employees.  The...

"Send us a message!" Resilience, Breaks, and Business Lessons for Salon Owners In this episode, Jen and Todd discuss the importance of resilience and taking breaks in the face of life's challenges.  Jen shares her recent hiatus and the need to prioritize personal well-being.  They also delve into business strategies, prioritizing client service over awards and accolades.  The episod...

"Send us a message!" Rolling with the Punches: Navigating Life's Unexpected Challenges In this solo episode, Todd discusses the importance of adaptability and resilience in life and business.  He shares personal experiences of dealing with unexpected family emergencies and how these situations affect his recording schedule.  Todd emphasizes the value of staying calm, the power of me...

"Send us a message!" Navigating Curveballs & Planning Your New Year, Part 2 In this solo episode, kicking off the first podcast of 2025, Todd discusses the importance of flexibility and preparation in personal and business life.  He shares personal anecdotes about unexpected challenges, such as dealing with a power outage and technical issues while traveling, to emphasize the need to...

"Send us a message!" Planning for Success: Reflecting on Setting New Business Goals In this episode, Jen and Todd welcome listeners back after the holidays and explore the importance of business reflection and planning for the new year.  Key topics include setting SMART goals, partnering with the right accountant, and refining client experiences both in-salon and online. Jen and Todd als...

"Send us a message!" Quick Year-End Reflection and Goal Setting for 2025 First, thank you to all of the listeners out there! It's been a great year. In this solo episode, Todd reflects on the growth of the podcast and encourages listeners to take some time for year-end reflection and goal setting.  With a short exercise that includes recognizing wins, identifying challenges, and foc...

"Send us a message!" Preparing for the Holidays: Staff Parties, Self-Care, and Business Insights Jen and Todd dive into topics to prepare for the holidays.  They emphasize the importance of self-care during the busy season, discussing topics such as hydration and rest for their salon staff.  They share insights on managing slower business periods and planning for future growth.  The team...

"Send us a message!" Building Strong Client Relationships in the Service Industry Sign up for the "321 Pro Push! Newsletter" In this episode, Jen and Todd discuss the importance of focusing on client needs rather than self-promotion in the service industry.  They reflect on personal experiences and emphasize the significance of providing a memorable client experience.  They dis...

"Send us a message!" Navigating the World of Haircutting Education with Christian Gaytan In this episode, join hosts Jen and Todd as they catch up with special guest Christian Gaytan, a seasoned hair professional and educator. Christian shares his journey from discovering his passion for haircutting to becoming an independent educator. Listeners will gain insights into the importance of...

"Send us a message!" Overcoming Leadership Challenges in Salons: Insights and Strategies 3-2-1 Pro Push Newsletter! Powered by Hello Hair In this episode, Jen and Todd navigate common leadership challenges salon owners face.  They discuss handling resistance to change, the importance of clear communication, establishing systems, and effective training.  Jen shares a recent experience whe...

"Send us a message!" Business Growth Strategies: Avoid Discounts and Focus on Value Jen and Todd discuss common complaints about slow business periods and share strategies for maintaining and growing your salon business. They discuss personal experiences and emphasize the importance of consistent efforts like SEO, online booking, and expanding staff. They caution against discounts and su...

"Send us a message!" Navigating Hiring Mistakes: Keys to Building Your Dream Team In Episode 166, Jen and Todd tackle hiring mistakes in the salon business.  They discuss common hiring errors they've made and observed over the years, emphasizing the importance of finding the right fit for the business's long-term success.  They delve into the pitfalls of hiring just anyone due...

"Send us a message!" Holiday Prep and Team Support Tips: Business Insights from Jen and Todd In this episode, Jen and Todd discuss the importance of planning and preparation as the holiday season approaches.  They share insights about managing inventory, working with a reliable support team, maximizing business performance, and managing personal health to stay efficient.  Jen emphasizes...

"Send us a message!" Ashley’s Journey: Leadership, Resilience, and Thriving in the Beauty Industry In this episode, we chat with Ashley Enciso and discover her journey as a salon owner and hairstylist, sharing the highs and lows she's navigated in the beauty industry. From handling unexpected crises to building a resilient and supportive work environment, we discuss the importance o...

"Send us a message!" Leadership and Modern Strategies in Salon Management In this episode, Jen and Todd explore the multifaceted challenges and strategies in the salon industry.  They begin by discussing the personal and emotional aspects of parenting related to a sixth-grade trip and transition into the importance of leadership and personalized education in professional settings.  There...

"Send us a message!" Navigating the Chaos: Renovations, Education, and Personal Growth In this episode, Jen and Todd navigate the chaos of home renovations while focusing on personal and professional growth.  They discuss the importance of patience and adaptability as they live on one floor with their family and dog due to an in-progress flooring project.  Transitioning to education, the...

"Send us a message!" Navigating Business Highs and Lows: Lessons in Leadership and Growth In this episode, Jen and Todd delve into the complexities of managing a business, emphasizing the importance of embracing both the highs and lows.  They discuss the significance of starting conversations without overthinking potential outcomes and advocating for proactive dialogue in all aspects of...

"Send us a message!" Overlooked Opportunities and Building Skills in a Salon Environment In this episode, Jen and Todd discuss their experiences from a recent Friday recording, where they explore the importance of identifying and capitalizing on overlooked opportunities within the salon industry.  They share stories about missed opportunities, such as how a staff member named Gianna was...

"Send us a message!" Empowering Community through Service and Connection: Insights with Marie Kieffer In this episode, Jen and Todd sit down with Marie Kieffer to discuss their experiences in the hair industry.  The conversation flows from light-hearted introductions to more profound topics. Marie shares her inspiring journey from opening a successful salon to becoming an educator.  Jen...

"Send us a message!" Mastering Client Acquisition and Business Growth Strategies In this episode, Jen and Todd delve into the critical topic of client acquisition and understanding what it truly means to need more clients. With a light-hearted recount of a weekend bouncy house mishap, they transition into practical advice for business owners looking to attract and retain clients. Key dis...

"Send us a message!" The Battles of Business: Negative Reviews and Entrepreneurial Struggles In Episode 157, Jen and Todd discuss handling negative reviews and share their experiences with a particularly challenging one-star review.  They discuss the common misconception that being great at a skill, like hairstyling, automatically translates to business success.  Jen reflects on parentin...

"Send us a message!" Get Ready for the Rest of 2024: Planning, Marketing, and Preparing for the Holidays In this episode, Jen and Todd discuss preparing for the remainder of 2024, focusing on business planning, holiday readiness, and marketing strategies. They highlight the importance of understanding your yearly goals, leveraging pre-booking, maximizing retail opportunities, and effecti...

"Send us a message!" Navigating Pricing Structures & Business Strategies in the Salon Industry In this episode, Jen and Todd celebrate their podcast's upcoming third anniversary while discussing various aspects of running a successful salon business.  They reflect on maintaining consistent content, adapting to life changes, and share insights into different pricing models, inclu...

"Send us a message!" Building a Positive Salon Culture: Insights from the Hello Hair Co Team In this episode, Jen and Todd tackle a fan mail question about the challenges of retaining stylists in their salon.  They delve into the importance of maintaining a supportive workplace environment, emphasizing respect, continuous education, and personal connections.  They discuss their strategie...

"Send us a message!" Workflows in the Hair Industry: Renting & Commission In this episode, Jen and Todd discuss the differences between renting and commission structures within the hair industry.  They explore the misconceptions, challenges, and potential benefits of each model, emphasizing the importance of understanding one's own goals and values. They share personal experienc...