Jen & Todd Ford

the Hello Hair Pro podcast

Business EN ↓ 252 episodes

This is a place for education, inspiration, and entertainment. Our mission is to help as many hair pros, salon, and barbershop owners as possible by sharing our stories, experiences, and thoughts on business.

Author

Jen & Todd Ford

Category

Business

Podcast website

www.hellohairco.com

Latest episode

Jul 6, 2026

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Episodes

How to Fast Track Your Career [EP:27] 14.03.2022

"Send us a message!" "The accumulation of non-applied knowledge is one of the fastest roads to mediocrity." Here is some stuff we decided to plop in the show notes because ya know, we talk about it in this show.  Enjoy! Todd and Jen talk about education. Jen compares and gives her opinion on virtual learning vs. hands-on vs. a school setting. Why do some people not apply their...

Start Where You Are: A Beginner's Mindset & Goals [EP:26] 07.03.2022

"Send us a message!" Todd & Jen record their first "on the road" episode from Waterville Maine.  Jen is teaching a class in the area and Todd will be exploring the local area. The two talk about where to start, how to plan for your future, and laying out goals.  Stories about their staff being successful, putting in the reps, and tales from the gym days. Our friend, Chris,...

Stop Discounting Your Time [EP:25] 28.02.2022

"Send us a message!" In this week's episode, Todd and Jen talk about discounts.  They go over some things they've attempted in the past, mistakes they've made, and their opinions on the why behind this industry's rampant problem with discounting. Fun fact!  Todd was WAY OFF his game for this episode and we had to edit a LOT of pauses out. 😂 Follow us on social! Todd...

The Cost of Doing Business [EP:24] 21.02.2022

"Send us a message!" This week Todd and Jen are talking about inflation and why you should plan accordingly.  They also cover the basic costs associated with doing business.  This would be a good episode for anyone who runs a small business or is interested in some general knowledge.   Follow us on social! Todd : https://www.instagram.com/manyaprons Jen : https://www.instagram.com/painti...

Is a License to do Hair Really Necessary? [EP:23] 14.02.2022

"Send us a message!" In this week's episode, Jen and Todd chat about licensure.  They give their thoughts on whether or not licensing does what it claims, the fear behind not having licensing, and more.  They also skim through a few articles. Articles Mentioned "NH considers deregulating cosmetology, other jobs" "Braid Free or Die: New Hampshire Signs Bill to Eliminat...

The Customer is NOT Always Right: Dealing with Bad Reviews & More! [EP:22] 07.02.2022

"Send us a message!" In this week's episode, Todd & Jen talk about how they handle bad reviews.  Having a strategy will help a ton when it comes to the inevitable unhappy customer.  At the end of the episode, they talk about true stories and crazy customers that they've encountered.  Follow us on social! Todd : https://www.instagram.com/manyaprons Jen : https://www.instagra...

Pros & Cons: Commision and Rental [EP:21] 31.01.2022

"Send us a message!" In this episode, Jen and Todd chat about some common salon structures including commission-based, chair rental, and suite rental.  They cover some pros and cons of each along with what they offer at Hello Hair Co.  Toward the end, Jen gives her prediction about what we're going to start to see more common.  Hint: It sure looks a lot like how they've structu...

Showing Up: How to Make Real Changes [EP:20] 24.01.2022

"Send us a message!" Todd and Jen talk about ways to show up and what it takes to make actual changes and grow your business.  Get on our mailing list! Sign up for our mailing list here: http://eepurl.com/hEddAb Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Avoiding Exhaustion [EP:19] 17.01.2022

"Send us a message!" In this week's episode, Todd and Jen talk about ways to avoid running yourself into the ground.  Get on our mailing list! Sign up for our mailing list here: http://eepurl.com/hEddAb Book a call with us: Click here! Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Building a Network [EP:18] 10.01.2022

"Send us a message!" In this episode, Todd and Jen talk about the importance of building a network around you, surrounding yourself with specialists, and building professional relationships. Get on our mailing list! Sign up for our mailing list here: http://eepurl.com/hEddAb Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

State of the Salon: Happy New Year 2022! [EP:17] 03.01.2022

"Send us a message!" In this episode, Todd and Jen talk about some of the topics and thoughts about the future of the salon industry.  They offer up some predictions as well. Get on our mailing list! Sign up for our mailing list here: http://eepurl.com/hEddAb Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

End of Year: Where Are Things Going? [EP:16] 27.12.2021

"Send us a message!" In this episode, Todd and Jen chat about where they think things are going in the industry.  Get on our mailing list! Sign up for our mailing list here: http://eepurl.com/hEddAb Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Hello Holidays! [EP:15] 20.12.2021

"Send us a message!" In this episode, Todd and Jen chat about the problems stylists, barbers, and owners face during the holiday season.  Get on our mailing list! Sign up for our mailing list here: http://eepurl.com/hEddAb Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Leadership [EP:14] 13.12.2021

"Send us a message!" Jen and Todd talk about leadership.  They cover what the roles of a leader look like, how to implement stronger leadership into your culture, and more. Sign up for our mailing list here: http://eepurl.com/hEddAb HIGHLIGHTS 6:10 Get outside of your business 7:17 Get outside of your industry 9:43 Make difficult decisions 12:29 Leadership skills & traits 18:17 Techn...

Hiring & Firing [EP:13] 06.12.2021

"Send us a message!" Todd and Jen chat about hiring and firing.  They break down their (Hello Hair Co) process and make it relate to both employees and employers. Sign up for our mailing list here: http://eepurl.com/hEddAb Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Raising Prices [EP:12] 29.11.2021

"Send us a message!" If talking about money stresses you out, this episode is for you! Todd and Jen talk about MONEY! The pair kick things off questioning why raising prices is such a hot topic in the industry before diving into all sorts of topics. 0:44 Why is this such a topic? 1:20 Projecting 2:53 Netflix example 6:05 Constant questioning leads to YOU not believing your worth 7:28 Emb...

The Day to Day [EP:11] 22.11.2021

"Send us a message!" This episode is about: How Todd and Jen began working together. The origin of Hello Hair. Falling into roles (which we don't advise). Settling into a divide-and-conquer approach. It's not all rainbows and unicorns! The criticism you inevitably face. "Fighting" How to keep things moving. Establishing roles and tasks the right way. Boundaries. Keepi...

Employee Freedom [EP:10] 15.11.2021

"Send us a message!" This episode kicks off by answering the question, "Who should listen to this podcast?" Then... Todd and Jen cover the freedoms that they provide to their employees.  The pair believe that if people adhere to a few non-negotiable rules and buy into the culture of the business that freedom is logical and what people search for in a job.  The level of freedom...

Steve's Story [EP:09] 08.11.2021

"Send us a message!" Our new friend, barber, husband, dad, educator, podcaster, and much more, Steve Ferreira joins us to chat about his background in the industry.  He recently joined his wife Errin, a stylist in Boston so that they could work together.  (We need you on the show soon, Errin!) Check out their hair studio, Parlor on Tremont, located in Boston MA. You can find Steve on Ins...

Pricing Structures [EP:08] 01.11.2021

"Send us a message!" 2025 UPDATE — We have made changes to our pricing model since this podcast was published. Todd and Jen talk about different pricing structures, the good, the bad, and the blah.  They cover why they chose their particular structure and more. Hello Hourly Pricing Sign up for the Hello Hair Pro mailing list! Links and Stuff: Our Newsletter Mentoring Inquiries Find more...

Social Media & Marketing [EP:07] 25.10.2021

"Send us a message!" Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Finding the Right Fit [EP:06] 18.10.2021

"Send us a message!" Our first guest ever!  Gabi joins Todd and Jen to talk about her journey. As a dual-licensed stylist/barber Gabi knew she needed to find the right salon home.  After exploring a few options she found Hello Hair Co earlier this year. The group chats about starting out, the overpromising that many owners do, the need to be clear and honest with employees, and what educ...

Creating Career Opportunities [EP:05] 11.10.2021

"Send us a message!" Jen and Todd talk about ways owners, stylists, and barbers can create opportunities to grow their careers.  Not only for themselves but for others. Join the Hello Hair Pro mailing list today!  SIGN ME UP! Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Educating In The Hair World [EP:04] 04.10.2021

"Send us a message!" In this episode, Jen and Todd chat about education.  What it means to them, who should do it, when, where, and a bunch of HOW! Join the Hello Hair Pro mailing list here:  JOIN NOW! Links and Stuff: Our Newsletter Mentoring Inquiries Find more of our things: Instagram Hello Hair Pro Website

Discounting [EP:03] 27.09.2021

"Send us a message!" In this episode, Jen and Todd chat about discounting.  They cover topics like fairness for your clients and integrity. They also mention The Pumpkin Plan by MIKE MICHALOWICZ.  We will link the site if you're interested in checking it out!  https://pumpkinplan.com/ Join the Hello Hair Pro mailing list here:  SIGN ME UP! Links and Stuff: Our Newsletter Mentoring I...

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