The Hard Truth About B2B eCommerce

Send a text Nessim Btesh is our first second appearance guest and impressed us with his incredible transformation of his family B2B business to 100% digital sales during the height of covid. Since then, Nessim has added many features to their Headless B2B eCommerce website and is also seeing a better balance between in-person and online sales with Covid ramping down.  Nessim is one of the most inn...

Send a text Paul do Forno is considered a top 100 eCommerce influence in the world and has worked on some of the largest B2B eCommerce projects out there. Paul is a Managing Director at Deloitte Digital, the Gartner leader in the Commerce and Content space. He brings more than 25 years of experience in strategy, digital experience, consulting, technology, and digital. We talk about how to break do...

Send a text In, season 2, episode 18, we bring on sales experts Sean Doyle Co-Founder of Fitzmartin, and their Director of Revenue Operations, Will Riley. FitzMartin is a specialized marketing and sales communications firm that helps clients solve complex sales and marketing problems. What we have uncovered is that building a more unified CRM process that aligns with B2B eCommerce and empowers sal...

Send a text Kathleen Booth has been in B2B for two decades now and has been in both the agency and SaaS world for many years. Recently she has been specializing in coupons and the problems with pricing, coupon cannibalization, and other issues around pricing at Clean.io. We discuss the complexity of pricing, coupons, and how to implement best practices with things like coupons for B2B eCommerce. S...

Send a text Adam Goldschmiedt has transformed and rebuilt the Pixafy eCommerce practice to focus on ERP first eCommerce in the B2B space. Their parent company Net@Work had a very strong Sage and ERP practice and offered a unique value to their customers in eCommerce. Adam formed a unique integration product called ErpCommerce that connects SageX3 and Magento so that you can use a modern eCommerce...

Send a text Guy Bauer is the Founder and Creative Director of Umault, an agency that makes wildly creative B2B video marketing campaigns people actually want to watch. Guy has been making commercial videos for over 20 years and is the author of Death to the Corporate Video: A Modern Approach that Works. In this episode, we discuss how B2B companies need to simplify and improve the communication of...

Send a text Brett Sinclair has been in B2B eCommerce for a lot of his career and has developed a wide range of understanding of the industry. In doing so he realized education was the key missing link companies needed to get better at eCommerce in the B2B space. He started The B2B eCommerce Association of Australia and has seen tremendous success with companies growing through education and networ...

Send a text Ofer Yourvexel is an Israeli entrepreneur with decades of technology experience. He founded a company that eventually turned into Pepperi, a B2B eCommerce platform that can also help you with sales reps mobile ordering, and other B2B functions. Ofer found that the B2B eCommerce market lacked a unifying solution that allowed businesses to provide their sales reps a native mobile app sol...

Send a text Ray Grady is a B2B eCommerce veteran with multiple decades working in services and software supporting B2B companies. He has found that automation is key to making B2B companies successful so they can free up their vital employees from mundane order taking tasks and focus on upselling and value-added tasks. Ray has some incredible insight in this podcast on how to optimize and automate...

Send a text In Episode 30 we discuss the future of B2B eCommerce.   What does this mean for businesses going into this new year and a new decade?  We discuss the transformational shift from 2020 to 2030 -- just as we saw for retail from 2010 to 2020, but now for B2B going online.  B2B is lagging retail in eCommerce capabilities because it is more complex and difficult to effectively implement but...

Send a text Francois Jaffres joins us from Noviland, a new technology company focused on helping businesses source products seamlessly from around the world. Currently, they have over 400 manufacturers in south east Asia and are quickly expanding to other countries. Noviland uses their platform as B2B eCommerce system to enhance the sales process and make it easier for their customers to get produ...

Send a text In episode 28 we have the honor of talking to our guest Mike Jortberg who leads the B2B eCommerce at Slalom, a modern consulting firm focused on strategy, technology, and business transformation. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,000 employees. Mike has a deep background in Salesforce and CRM technologies and now works with Cloudcraze...

Send a text John Cymerman is the CTO and technical leader of Trellis. He has worked on many large B2B projects and has pioneered the integration strategy for Trellis. We discuss in-depth 5 different integration techniques and strategies you can deploy depending on your situation. The five are the traditional batch file / ftp approach, SOAP APIs, Rest APIs, GraphQL, and an iPaaS technology such as...

Send a text In Episode 26 we get the pleasure of speaking with Amir Hessabi, Senior Enterprise Solutions Engineer at BigCommerce. We discuss the value of a true SaaS eCommerce solution, BigCommerce, and how that can dramatically lower the cost of ownership for a B2B business. Traditionally B2B companies are used to legacy on-premise solutions and have often not yet adopted a SaaS application like...

Send a text In Episode 25 we have the pleasure of talking with David Stillson who has over 15 years of experience in Manufacturing, eCommerce, and business systems. David is currently the technical architect and manager of eCommerce Developers in LCI's digital experience team, a multi billion dollar public company. David has experience working with both small and very large B2B eCommerce busi...

Send a text In episode 24, Tim and Isaiah go through our five-step process towards improving your B2B eCommerce presence. The first thing you should do before getting to step 1 is to make sure you have an internal person qualified to run the project and a platform to build upon such as Magento, BigCommerce, Insite, or Salesforce, etc. Step 1 is to develop robust product data, step 2 is to integrat...

Send a text Our latest guest, Colleen Romero, has helped several massive companies scale their B2B operation online, such as leading brands like Napa auto parts.   We discuss what B2B companies need to do to build and implement a successful B2B eCommerce strategy.  We also cover topics such as why do companies struggle with marketing in B2B and how B2B eCommerce marketing is different from B2C. We...

Send a text Jessica Wetzel is an accomplished eCommerce Manager with 16 years of extensive experience providing strategy and growth in the areas of B2B sales, marketing, and eCommerce. In this podcast, we dive deep into how she helped a distributor go from offline to online with a robust eCommerce site that has evolved over the years. She wrote some impressive requirements documents to take the co...

Send a text Adobe's Magento was recently named a leader in the B2B eCommerce Forester report. In episode 21 we discuss why Magento is a leader in the space and how they are working with B2B companies across the spectrum of sophistication. We discuss how change management is the leading problem that companies need to overcome to implement a best in class system like Magento for their B2B busin...

Send a text In the first episode of season 2 co hosts, Isaiah Bollinger, and Timothy Peterson discuss our take on B2B eCommerce marketing. We discuss everything from acquisition to conversions to integrating with your sales team. We believe there is so much opportunity in B2B eCommerce to separate from your competition by being innovative in channels other players might not be spending time on. We...

Send a text Michael Noble has spent the last 8 years building a leading B2B payments company Apruve. They can instantly turn your invoices into cash so you don't have to spend countless overhead on accounts receivable. Michael has a fascinating insight into the world of B2B eCommerce payments and has seen both small and large companies succeed in B2B eCommerce. We discuss everything from paym...

Send a text Beckie and Tyler have worked at Wolf Automation to build up a strong eCommerce backbone for their company to process new customer orders and existing customer B2B orders. They have spent over a decade as a company building an eCommerce infrastructure that is a thriving part of their company culture. They engage in Google ads, SEO, and other modern digital marketing tactics to drive new...

Send a text In episode 17, we talk about why distributors and manufacturers need to invest more in eCommerce to stay competitive. Often times going with the cheaper solution or under-investing in eCommerce can cost much more in terms of lost opportunity and growth potential. As manufacturers go direct to consumers there is even more need for distributors to come up with an eCommerce strategy that...

Send a text In this episode, we speak with Richard Keller about how real-time delivery and real-time information such as pricing and availability in B2b eCommerce is critical to growing your business.  Richard Keller has been in the technology space for over two decades building many different applications in the B2B industry. He has spent many years in the ERP business and worked with all sorts o...

Send a text In episode 15, we discuss why you need a mindset of constant improvement and agile project management to scale your B2B eCommerce business. Our guest, Lori Mcdonald, has been running Brilliance Business Solutions for over 20 years helping both manufacturers and distributors with eCommerce. In the beginning they focused on custom solutions but since focused on Episerver, Insite, and Big...