The Hard Truth About B2B eCommerce

Send a text Mark Brohan is the leading researcher on B2B eCommerce and Vice President at Digital Commerce 360 who reports on all things eCommerce. B2B eCommerce is now accounting for a significant portion of all B2B sales and is driving innovation in many B2B organizations. Mark believes that B2B eCommerce is in a similar state to when B2C eCommerce was becoming a critical part of retail in the 20...

Send a text Our latest guest, Kenneth Gray, is the owner of Grayt Media LLC, a Digital Marketing agency with the mission to scale revenues, boost brand awareness, and enhance the user experience for their customers. We discuss how modern B2B marketing requires so many touch points and channels to be effective such as Linkedin, Google ads, SEO, email marketing, and even in-person events and direct...

Send a text We have the luxury of speaking with Mark Donnigan about the changes in B2B marketing and how the industry has completely changed over the last decade. Especially with covid, in person, and one on one marketing techniques such as covid are less and less effective. Today's B2B businesses need to be building brand and content in the digital world where buyers are researching via soci...

Send a text Mike King is the Director of Global B2C Commerce at Slalom, specializing in implementing highly robust and complex Salesforce solutions.  In this episode, we discuss how to lay the groundwork to leverage eCommerce technology to empower power instead of letting people get in the way of what technology can do. Mike King has worked on multiple enterprise Salesforce Commerce Cloud implemen...

Send a text Reed McGinley-Stempel spent a long time at payment startup Plaid and realized there was not a great solution to the challenges of passwords and the security risks they posed. He developed a new company Stytch that allows any company to use their technology to use other tools instead of passwords such as Magic links and tokens to reduce security implications of stolen passwords and mass...

Send a text As we approach 2022 a lot has changed since Covid. Clearly, the buying process has moved more online for both B2C and B2B customers. Businesses need to develop a strong digital strategy to sell to other businesses online, especially in the distribution space or it might become too late. More and more experts on our podcast are making this clear to us. We talk about what to expect and h...

Send a text Andrew Johnson is a supply chain innovator and the CEO of Shelf Aware a modern fulfillment SaaS company to help distributors improve operations. Andrew Johnson has grown up in B2B his whole life with his family company. He sincerely believes that the time for eCommerce is now for B2B or it will become too late for many companies, especially smaller ones, to adapt to it in the future. H...

Send a text Steven Javor is the Global eCommerce Director, North America, Energy Managment of Schneider Electric. He is currently focused on helping the 400 main distributors in North America improve their eCommerce to better sell Schneider Electric products. This can range from large sophisticated eCommerce companies to ones with almost no presence online. Steven talks about how it's so impo...

Send a text Sean Donovan is the Digital Channel Manager of Americas at MSA - The Safety Company. He is currently tasked with figuring out how to optimize eCommerce across their own website, marketplaces like Amazon and eBay as well as other channels like EDI and distribution. The balance of optimizing on all the new digital channels while also keeping legacy channels alive is a challenge Sean know...

Send a text Garrett Eastham is a veteran data scientist and executive at high tech companies such as Bazaar Voice that have pioneered aspects of eCommerce over the last two decades. Garrett Eastham discusses how data and data science have such a massive influence over eCommerce and how B2B companies should be using data to make better decisions. We discuss everything from reviews to ERP data and h...

Send a text In episode 54, we have the pleasure of interviewing David Ledgerwood a veteran sales leader for tech-enabled B2B services firms. David has gone from a programmer to a leader in sales showing his depth of understanding of many aspects of a business. David believes strongly in modernizing sales and how B2B organizations can become digitally enabled via eCommerce and other modern digital...

Send a text We have the luxury of bringing on Bar Geron, CEO of Balance, a new breed of payment technology designed specifically for B2B eCommerce. Balance can do it all, including accepting checks, wires, net terms, factoring on invoices, credit cards, and other types of unique B2B payments. Bar talks about how critical it is for B2B companies to move faster into eCommerce because there are major...

Send a text Ian Leslie has been in marketing for nearly two decades and the past seven years of his career, have been in eCommerce. As CMO of Industry West, Ian helped turn a startup into a leading eCommerce provider of furniture to both B2C and B2B markets online. In this episode, we talk about all the things that lead to their success online on the Magento platform and how they evolved with the...

Send a text Joe Kovacs has found a niche in which many unwarranted sellers are destroying brand loyalty and brand reputations on marketplaces. He founded, Brand Guarde, which has dedicated the last 3 years to helping companies of all sizes successfully regain control of their distribution and presence on marketplaces like Amazon. We talk about how brands can take control of their distribution, pri...

Send a text In our very special 50th episode, CEO of Corevist, Sam Bayer, joins us to discuss his journey in B2B around SAP. Sam has been working in software most of his career, and has over 20 years of experience with SAP. SAP has the strongest ERP offering and touches most of the major companies in the world. That is why he developed an ERP first B2B eCommerce offering, Corevist, that is tightly...

Send a text In this episode, we get the please of speaking with Jordan Huck who has taken on the difficult task of trying to modernize the restaurant and food industry. In this multi-trillion-dollar industry, most things are done manually and even chefs are up late at night trying to prepare for their food needs in the coming days and weeks. Jordan Huck has developed a B2B eCommerce platform, Notc...

Send a text Tim Reintgen has seen a large variety of clients using Plytix across many channels such as marketplaces, selling to distributors, retailers, and direct-to-consumer eCommerce. Plytix is an SMB focused PIM (Product Information Management) solution that allows for anyone, even very small companies to get started with modern data management best practices. Tim helps us navigate the complex...

Send a text Chris Bidleman has been building integrations for B2B eCommerce for over a decade and has seen everything from legacy technology like EDI that is still widely adopted today to newer GraphQL based integrations. Integrations are a key backbone and issue that often stops B2B companies from moving forward with eCommerce. We discuss how to get over those hurdles and leverage modern technolo...

Send a text Josh Penfold has been in eCommerce and B2B for 20 years. He has worked on both the brand side and built his own eCommerce website. In doing so he realized how many challenges come up in B2B eCommerce and that there isn't really a great solution for the customer B2B needs to buy online. That is where he came up with Goose, a B2B focused marketplace that takes away the complexity an...

Send a text Dan Renda has an impressive eCommerce background. He started out on the agency side managing eCommerce projects and then transitioned into B2B eCommerce at Siemens Healthcare. Dan Renda has helped scale Siemens to billions of dollars in eCommerce via a combination of EDI, digitizing payments, invoices, and of course through eCommerce via multiple platforms like SAP, Bigcommerce, and mo...

Send a text Many companies struggle with the idea that their data and analytics hold the key to growing their business. Nick Amabile can unlock business growth with that key. Between unifying and organizing all key data in one place or analyzing the path to purchase, Nick and Das42 have been able to help many businesses leverage data to grow their business. Often times the simple drop-off of sales...

Send a text In episode 43 we break down what Bill Mirabito has been seeing in the eCommerce industry over the past two decades. His experience has led him to work with some of the largest and most successful eCommerce businesses in the world and he continues to help major enterprise companies grow eCommerce. What was most interesting about his experience was that the single biggest issue he found...

Send a text Sean De Clercq started his eCommerce business years ago and went from a small profitable startup to a struggling scaling business because it was simply too hard to fund larger inventory purchases. Thus, he started Kickfurther which can help businesses fund inventory without massive interest or loan costs. Scaling inventory funding is critical when your business grows in B2B and require...

Send a text Daniel Reilly joins us to discuss his growth as a B2B leader at Staples and how he has seen the industry evolve from a focus on direct-to-consumer eCommerce to B2B eCommerce. We discuss the complexities of selling to small businesses, medium-size businesses, and large enterprises and how their buying habits may differ. Daniel helps us break down the areas to focus to capture online sal...

Send a text Mark Brohan from Digital Commerce 360 is the ultimate B2B eCommerce researcher. He has done more research to quantify the industry than anyone else in the world. We are lucky to have him back on the podcast to discuss his latest finding on the industry and all that has changed after one year of Coronavirus.  Support the show