The Growth Lab Podcast

In this Bitesize clip, Matt Ricketts explains the strategic decisions he made to increase the profit margins of his cleaning business and how he improved efficiencies within the business. Matt outlines how jobs a priced based on allowed hours and normalised time and how he tracks improvements in efficiencies with MaidCentral’s schedule management software. Listen to the full episode: Watch the epi...

In this Bitesize clip, the DayPorter Team explain that differentiating your cleaning business from competitors in the market is an internal process. Angel and James outline some common differentiators that you can consider for your cleaning business and how business experience holds the key to success. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Growth Lab podca...

This episode is a recap of some of the challenges faced by cleaning business owners in growing their businesses, shared by guests on The Growth Lab podcast. It features short clips from some of this year’s conversations so you can easily jump around to get a feel for the episode and guest. Tweet me with your feedback on this format  @iam_mattharris  and let me know what you think. See it as a teas...

In this Bitesize clip, Sharon Cowan, CEO of Cleaning Business Consulting Group, explains the importance of having a structured training and onboarding process for your cleaning business. She also shares tips for developing the right training program using free and paid, online or in-person resources depending in your budget. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCA...

In this Bitesize clip, Rune Sovendahl, CEO of Fantastic Services explains the decision why he was hesitant to franchise the business. He also describes how building a franchise community with knowledge sharing as a core value has helped individual franchisors win more cleaning contracts and grow their businesses. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Growt...

This episode is a recap of some of the key lesson about onboarding and training the staff for your cleaning business shared by guests on The Growth Lab podcast. It features short clips from some of this year’s conversations so you can easily jump around to get a feel for the episode and guest. Tweet me with your feedback on this format @iam_mattharris and let me know what you think. See it as a te...

This is a special episode, which serves as a recap of some of the key lesson about boosting sales for your cleaning business, learned from guests on The Growth Lab podcast. It features short clips from some of this year’s conversations so you can easily jump around to get a feel for the episode and guest. Tweet me with your feedback on this format @iam_mattharris and let me know what you think. Se...

In today’s episode, I host James Harper and Angel Sandoval from the DayPorter and The Profitable Cleaner podcast. DayPorter is your number one industry resource when it comes to commercial cleaning sales that will help you sell more cleaning contracts. The team at DayPorter understand the importance of having a strong pipeline of sales opportunities and potential new revenue for your cleaning busi...

NOTE: The title and description of this episode were originally published on 29th May but I included the wrong episode content. This is the full episode of my interview on the Profitable Cleaner Podcast. Enjoy! Today’s episode is an interview I had on The Profitable Cleaner podcast with James and Angel from DayPorter. I share my experience as a lawyer and cleaning business owner to starting The Gr...

This is a special inbetweenisode, which serves as a recap of some of the key lesson learned from guests on The Growth Lab podcast. It features short clips from some of this year’s conversations so you can easily jump around to get a feel for the episode and guest. Tweet me with your feedback on this format @iam_mattharris and let me know what you think. See it as a teaser full of bitesize treat an...

This is the third instalment of our 3 part tech series, where I speak with the founders, CEOs and C-Suite execs of some of the biggest cleaning platforms in Europe and the US. In today’s episode, I chat with Matt Ricketts, a 15-year cleaning industry veteran and co-founder of Better Life Maids. Matt developed a digital marketing strategy for Better Life Maids that delivers over 100 in market leads...

Today’s episode is an interview I had on The Confessions of a Cleaning Business Owner podcast with Louise Trehearn. We had a wide ranging conversation about starting, scaling and selling my cleaning business, why I decided to sell, launching The Growth Lab, the difference between cleaning in the U.S. and the U.K., my tech stack, morning routine and the motivation required to growing a successful c...

Today’s episode is an interview I had on The Profitable Cleaner podcast with James and Angel from DayPorter. I share my experience as a lawyer and cleaning business owner to starting The Growth Lab and helping cleaning businesses with lead generation, sales and business development. We chat the power of partnerships and the importance of creating a sales processes that takes your cleaning business...

Generating leads from your website is a common problem for cleaning business owners. A website increases the credibility of your cleaning business. It improves your chances of showing up in Google search results and boosts your chances of generating leads. How do you turn your website into a lead-generating machine? First, you need to be clear about your target market, your niche, and your ideal c...

In today's episode I chat with Ilze Whiteman. Ilze ran a successful domestic and commercial cleaning business for 11 years. Now she is know as the Cleaning Coach who helps business owners earn what they are worth and work smarter, not harder, so they can become scrub free. Whether you’re a cleaning business owner that has trouble retaining staff or you needs more customers, Ilze can help you for f...

Customer reviews are powerful. They can be more influential than your website. What people say about your cleaning business carries more weight than what you say about your cleaning business. As a service-based business, getting online reviews should be on of your channels for lead generation. The majority of cleaning businesses struggle with two things: * Not enough positive reviews: A lot of cle...

In today’s episode I chat with Kristy Davies-Sumpter, managing director of Zest Consultancy. Kristy has over 30 years of experience in sales, working for a variety of brands and achieving an outstanding track record of leading sales teams all over the world. With her passion for sales and driving new business, Kristy launched Zest Consultancy 11 years ago to help other SME businesses grow. Zest Co...

In today's episode I chat with James Fitzpatrick, Managing Director of AL Scrubz, an award winning domestic & commercial cleaning business. James originally started as an oven and carpet cleaning specialist in 2017. After branching into tenancy cleans, James won a builders clean tender for 800 by simply walking onto a construction site and speaking with the site manager. After his initial success,...

This is the second instalment of our 3 part tech series, where I speak with the founders, CEOs and C-Suite execs of some of the biggest cleaning platforms in Europe and the US. In today’s episode, I’m very excited to chat with Rune Sovndahl, co-founder and CEO of Fantastic Services. Rune started Fantastic Services with his business partner Anton when he was running a cleaning business in 2009. Wit...

This is the first in a 3 part tech series, where I speak with the founders, CEOs, and C-Suite execs of some of the biggest cleaning platforms in Europe and the US. We kick off the series with Housekeep, and in today’s episode, I chat with founder and CEO Avin Rabheru MBE. Avin started Housekeep in 2014 with £5,000 and one cleaner. Today, 2,000 cleaners and tradespeople use the platform with Avin a...

In today's episode I chat with Samantha Reid, managing director of APM Cleaning & Repair. Samantha’s background is in electrical engineering and has grown APM from franchise business that focused on domestic cleaning into regional commercial cleaning business in the North East of England. She’s also launched The Business of Cleaning, a training academy that offers practical education on cleaning p...

In today's episode, I chat with Louise Trehearn, owner of Helpful Home Cleaning Service and founding director of the Domestic Cleaning Business Network. Louise started Helpful Home in 2010 and has grown it into the largest cleaning company in Sale by focusing on providing a great value regular cleaning service. In 2019, Louise was one of the founding directors that launched the Domestic Cleaning B...

I had a great chat with Josh in Episode 1 of The Growth Lab podcast, where he shared some valuable insights on joining communities to win new clients and why building relationships is the cornerstone for the growth of his cleaning business. You can listen back to that episode here: In today’s episode I’m breaking down 5 tips I learned from Josh about using relationship marketing to grow your clean...

Today's episode is the second instalment of an interview I recorded with Daniel Valverde, who runs a successful residential cleaning business in Puerto Rico. If you haven’t listened to the first instalment, make sure you check out last week’s episode where we discuss Daniel’s origin story from learning english to making bank in corporate restaurant sales and being diagnosed with cancer. This secon...

In today's episode we bring an international perspective to The Growth Lab podcast as I chat with Daniel Valverde, who runs a very successful residential cleaning company in Puerto Rico. This is a different format from the previous episodes as Daniel’s interview has been recorded in two parts. This is the first part, where we discuss everything from Daniel’s origin story growing up in Puerto Rico...