The Growth Lab Podcast

In today’s episode I chat with James Church. James Church is the author of the Amazon best-selling book, Investable Entrepreneur: How to convince investors your business is the one to back, and  c o-founder and COO of Robot Mascot, a global award-winning investment readiness agency. James has won the  Business Advisor of the Year  award at the  Growing Business Awards  and has been featured in Ent...

In this Bitesize clip, James Fitzpatrick shares his experience of buying out his business partner in his cleaning business to continue growing. James stresses the importance of staying focused, avoiding distractions and whay it’s important to work on your business, not just in it. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Growth Lab podcast is for cleaning bus...

In this Bitesize clip, Ilze Whiteman, The Cleaning Coach, dives into the topic of customer service. She shares insights on what it means to provide exceptional customer service and how it goes beyond simple email replies. From making customers feel valued to personalized touches, Ilze explains how little things can make a big difference. Listen to the full episode: Watch the episode on YouTube: AB...

In this Bitesize clip, Ilze Whiteman, The Cleaning Coach, shares insights on the importance of customer service in growing a cleaning business. She discusses key decisions and mindset shifts that have had a significant impact on her own business growth, including focusing on core strengths and delegating tasks. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Growth...

Today’s episode of The Growth Lab podcast highlights the importance of outbound marketing for your cleaning business. I share Matt my experience of starting my cleaning business by relying on outbound methods such as cold calls, cold emails, and LinkedIn outreach. Key takeaways from this episode include: * Outbound marketing requires persistence and tailored approaches to effectively reach potenti...

REPOST: In this Bitesize clip, James Fitzpatrick shares his experience buying a cleaning business as part of his growth strategy. We discuss topics the process of acquiring other cleaning businesses, the importance of building a management team. James emphasises the importance of consistency and networking for taking the buy and build approach. Listen to the full episode: Watch the episode on YouT...

In this Bitesize clip, Kristy Davies-Sumpter discusses the challenges faced by small business owners when it comes to sales and mindset. She explains the importance of focusing on the tasks that will truly make your cleaning business grow, even if they are outside your comfort zone. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Growth Lab podcast is for cleaning b...

In this Bitesize clip, Matt Ricketts discusses the importance of measuring and managing jobs for your cleaning business. He highlights the important role technology plays in streamlining operations, improving management and customer communication. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Growth Lab podcast is for cleaning business owner-operators who want to...

In today’s episode Ashley Myhill from Myhill Marketing dives into the world of digital marketing, specifically focusing on the importance of having a website and utilizing pay-per-click (PPC) campaigns to drive traffic and conversions. Ashley provides valuable insights and actionable strategies for cleaning businesses looking to maximize their online presence, including: * Importance of a Website:...

In this Bitesize clip, Ilze Whiteman - The Cleaning Coach - explains the importance of learning to balance their personal feelings with the demands of running a cleaning business. She discuss the challenges of being a people pleaser in a business environment and the importance of setting clear boundaries with your staff. Running a cleaning business requires both emotional intelligence and practica...

In this Bitesize clip, Louise Trehearn explains the training requirements for cleaning different types of spaces, such as open-plan offices and factories. She highlights the similarities and differences between residential and commercial cleaning, including considerations for waste management and flooring types. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Growth...

In this episode of The Growth Lab podcast, David Swan from Toolkit Websites discusses the importance of having a well-designed website and how it can positively impact your cleaning business relationships. He highlights the key elements necessary for an effective website and emphasizes the need to showcase the unique aspects of a business, including: * Building a strong website is crucial for esta...

In this Bitesize clip, Matt Ricketts explores the role of technology in the management of his cleaning business. He discusses how technology has allowed his business to develop key performance indicators (KPIs) and make data-driven decisions to drive growth and profitability. Matt also emphasizes the importance of leadership, management, and accountability in utilizing technology effectively. List...

In this Bitesize clip, Martin Riley discusses the concept of A players and their impact on business success. He explains the importance of understanding your team's make up and how to identify A players. Martin also shares strategies for unearthing A players by providing training, support, and infrastructure for B players to transform. This Bitesize clip highlights the significance of hyper-perfor...

In this episode of The Growth Lab Podcast, Louise Trehearn and James Fitzpatrick discuss recruitment strategies for cleaning business owners. They explore various techniques for attracting and hiring the right candidates, as well as the importance of targeted marketing, streamlining the recruitment process, and building strong customer relationships. Louise and James highlight the power of targete...

In this Bitesize clip, the Dayporter Team share the importance of creating time to work on your business. As cleaning business owners, our default setting is getting stuck working in the business. James and Angel break down some useful tips that help you implement the right strategy to grow your cleaning business. Listen to the full episode: How to Sell More Commercial Cleaning Contracts to Grow Y...

In this Bitesize clip, James Fitzpatrick explains how using a buy and build strategy is the quickest way to scale your business. James is looking to grow his cleaning business through acquisitions and he discusses the process that he’s set up to always be prospecting for business acquisition opportunities. Listen to the full episode: How to Build and Grow the UK's Best Domestic + Commercial Cleani...

This episode is a recap of guests on The Growth Lab podcast sharing one piece of advice that helped them grow a successful cleaning business. It features short clips from some of this year’s conversations so you can easily jump around to get a feel for the episode and guest. Tweet me with your feedback on this format  @iam_mattharris  and let me know what you think. See it as a teaser full of bite...

In this Bitesize clip, Rune Sovndahl shares the most successful marketing channels that Fantastic Services utilise within their franchise business and why branding is important for the business. He also explains the importance of brand recognition and how having a recognisable brand in the market drives 10x the number of leads for the business. Listen to the full episode: Watch the episode on YouT...

In this Bitesize clip, Samantha Read explains why her cleaning business focuses on social cleaning and how she’s bringing high level domestic cleaning to social housing. She also details how her business moved into blue light cleaning (fire service and police contracts) and some of the restrictions that she faces when delivering these types of cleans. Listen to the full episode: Watch the episode...

Today’s episode is the second part of my interview with Juan Carlos Zuloaga Ramirez on Growth Hacks Experiences. Growth Hacks Experiences delve into the journeys, strategies, and experiences of successful entrepreneurs and industry experts to gain valuable insights and hacks for your own business growth. In this part of the interview we discuss some of the challenges faced by founders and clients...

Today’s episode is part 1 of my interview with Juan Carlos Zuloaga Ramirez on Growth Hacks Experiences. Growth Hacks Experiences delve into the journeys, strategies, and experiences of successful entrepreneurs and industry experts to gain valuable insights and hacks for your own business growth. We have a wide ranging conversation about my journey in the cleaning industry. We discuss how to apply...

In this Bitesize clip, Ilze Whiteman (aka The Cleaning Coach) shares the decision she took in her cleaning business that had the biggest impact on the growth of her business. Ilze also explains how it took her 2 years to come to the realisation that she needed to focus on what she was good at to grow her cleaning business. This is a recurring challenge she sees with her clients who try to do too m...

In this Bitesize clip, Kristy Davies-Shumpter explains the importance of sales automation for your cleaning business and where most business owners fall down when it comes to automating sales. Kristy also highlights the importance of learning new sales tools that you can implement in your business to drive growth. Listen to the full episode: Watch the episode on YouTube: ABOUT THE PODCAST The Grow...

In today’s episode I chat with Martin Riley. Martin the founder of The Business Jet Engine and the author of The Business Jet Engine: The Simplest Guide To Boost Your Business . Martin is also a business & leadership coach with over 20 years experience in the coaching industry. His core skill is getting business owners and their teams focused on the tasks that really matter, so they make stress fr...