The Future of Voice AI

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Maxime Gaudin , CTO at Gladia . Former Co-Founder & CTO at Matcha and CTO at MadKudu through its private equity acquisition. Among...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Dylan Fox , Founder & CEO at AssemblyAI . Dylan started AssemblyAI in 2017 inspired by the potential of new voice-powered products...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guests are Klemen Simonic , Co-Founder & CEO at Soniox , and Kwindla Hultman Kramer , Co-Founder & CEO at Daily . Klemen Simonic is the CEO...

In this special edition of the Future of Voice AI series of interviews, we're joined by industry vets to unpack: - How clarity became a measurable KPI for CX quality and trust - How TTEC identified and solved global voice challenges across regions - Real results: customer satisfaction, agent confidence, cost efficiency improvements and more This episode’s guests are TTEC’s James Bednar, VP of Inno...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Will Bodewes , CEO at Phonely.ai . Will Bodewes is the Co-founder and CEO of Phonely.ai, a Y Combinator–backed startup building con...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is David Yang , Co-Founder Newo.ai . David Yang, Ph. D., is a Silicon Valley–based serial entrepreneur and co-founder of Newo.ai. He p...

In this special edition of the Future of Voice AI series, welcome leading voices on the state of voice AI in CX: - Nicole Kyle of CMP Research on CX market data and shifting priorities - Kwindla Hultman Kramer of Daily on building and scaling voice AI agents - Brent Stevenson of IntouchCX on AI adoption on the frontlines Fullband 2025 brought together research, technology, and frontline leaders to...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Neil Hammerton , CEO & Co-Founder at Natterbox . Neil Hammerton is CEO of Natterbox. Neil co-founded the UK telecoms disrupter in 2...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guests are Anshul Shrivastava , Co-Founder and CEO, and Kumar Saurav , Co-Founder and CTO, at Vodex.ai . Vodex specializes in Generative AI-...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Peter Ryan , President and Principal Analyst at Ryan Strategic Advisory . Peter Ryan is recognized as one of the world’s leading ex...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Assaf Asbag , Chief Technology and Product Officer at aiOla . Assaf Asbag is the CPTO at aiOla, leading AI-driven product innovatio...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Jack Piunti , GTM Lead for Communications at ElevenLabs . Jack Piunti is the GTM lead for Communications at ElevenLabs, where he ov...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Bryce Cressy , VP of Strategic Solutions at Nutun . Bryce Cressy is the VP of Strategic Solutions at Nutun, where he leads innovati...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next few years? This episode’s guest is Sharang Sharma , Founder and Vice President at Everest Group . Sharang Sharma is a Vice President at Everest Group, where he lead...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Justin Robbins , Founder and Principal Analyst at Metric Sherpa . Justin Robbins is the founder of Metric Sherpa, an independent an...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is James Bednar , VP of Product and Innovation at TTEC . James Bednar is VP of Product and Innovation at TTEC, where he leads strategy...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This CCW episode features guest Jordan Zivoder, Quantitative Research Lead at Customer Management Practice (CMP Research). Jordan Zivoder has 10 years of e...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Jonathan Keane , Co-Founder and CEO at CustomerHD . Jonathan Keane is the Co-Founder and CEO of CustomerHD. Over the past 15 years,...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Francisco Izaguirre , Engineering Lead at 11x . Francisco Izaguirre is the Engineering Lead at 11x, where he’s helping redefine how...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Rebecca Greene , Co-Founder and CTO at Regal AI . Rebecca Greene is the Co-Founder and CTO of Regal, the AI Agent Platform for ente...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Ruma Nair , Principal Product Manager for AI and Customer Engagement at Twilio. Ruma Nair is a Principal Product Manager at Twilio,...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Wayne Butterfield , Partner - AI, Automation & Contact Center Transformation at ISG . For over 15 years, Wayne has been at the fore...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Tom Shapland , CEO at Canonical AI . Tom Shapland is the CEO and Co-Founder of Canonical AI, where he leads work on real-time speec...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Travis Markel , Chief Operating Officer at arrivia . Travis joined arrivia with more than two decades of experience in travel, loya...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Alan Cowen , CEO and Chief Scientist at Hume AI . Alan Cowen is founder, CEO, and Chief Scientist of Hume AI, a research lab and te...