The Future of Voice AI

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Nicole Kyle , Managing Director and Co-Founder of CMP Research . Nicole Kyle is the Managing Partner and Co-founder of CMP Research...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Russ d’Sa , CEO and Co-Founder of LiveKit . Russ d'Sa is the co-founder and CEO of LiveKit, the network backbone for multimodal AI...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is David Erickson , Founder of CarrierX . Dave Erickson is a telecom pioneer and the visionary behind CarrierX and now Phound, a platf...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Alex Bordanova , Chief Product & Technology Officer at Voicemod . Alex Bordanova is the Chief Product & Technology Officer at Voice...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Jordan Dearsley , CEO and Founder at Vapi . Jordan Dearsley is the cofounder of Vapi (YC W21), a developer platform for building Vo...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Sumanyu Sharma , CEO and Co-Founder at Hamming.ai . Sumanyu Sharma is the CEO and cofounder of Hamming.ai . A founder with extensiv...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Malte Kosub , CEO and Co-Founder at Parloa . Malte Kosub is co-founder and CEO of Parloa. The software company developed a SaaS ent...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Jose Kuttan , Founder and CEO at Fluidworks.ai . Jos is a 3x founder with successful exits and over a decade of experience building...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Brandon Hawkins , Conversational AI Product Lead at Twilio . Brandon Hawkins is the Product Lead for Conversational AI at Twilio, f...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Himadri Sarkar , Chief Solutions Officer for US Markets at Teleperformance . Himadri Sarkar is the Chief Solutions Officer for US M...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Zach Koch , CEO and Co-Founder of Fixie.ai . Zach Koch is the CEO and Co-Founder at Fixie.ai. He’s led product teams for some of th...

In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Dani Cherkassky , CEO and Co-Founder of Kardome . Dani Cherkassky has spearheaded the development of groundbreaking voice technolog...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Dominic Ligot , Founder, CEO & CTO of CirroLytix . Dominic Ligot is a data analyst, researcher, software developer, entrepreneur an...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Bing Wu , CEO & Co-Founder at Retell AI . Bing Wu is the co-founder and CEO of Retell AI, a platform for building production-ready...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Mike Pappas , CEO & Co-Founder at Modulate . Mike Pappas is the CEO/Co-founder of Modulate, which develops technology to analyze vo...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Peter Ryan , President and Principal Analyst at Ryan Strategic Advisory . Peter Ryan is recognized as one of the world’s leading ex...

Last week we hosted Fullband 2024, our third annual voice innovation conference. During my keynote, I shared insights from the last 10 months of interviews with CX and tech leaders, and dozens of articles from the Voice AI Newsletter. And Steve Morrell, Managing Director and Chief Analyst at ContactBabel, joined us to discuss the industry’s biggest trends, challenges, and opportunities. We dove de...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Hakob Astabatsyan , CEO & Co-Founder of Synthflow AI . Hakob Astabatsyan is the CEO and Co-Founder of Synthflow, a Berlin-based sta...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is John Robb , Head of GTM and CX at Tenyx . John (JR) leads Go-to-Market and Customer Success at Tenyx. John has GTM experience build...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Trevor Back , Chief Product Officer at Speechmatics . Trevor Back joined Speechmatics in 2023 bringing over a decade’s experience i...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Tommy Gaessler , Lead Developer Advocate/Engineer, SDK at Zoom. Tommy has been at Zoom for over 5 years and is leading the develope...

In The Future of Voice AI series of interviews, I ask three questions to my guests: What problems do you currently see in Enterprise Voice AI? How does your company solve these problems? And what solutions do you envision in the next 5 years? This episode’s guest is Shep Hyken , CX Expert & NYT bestselling author. Shep Hyken is a customer service and experience expert and the Chief Amazement Offic...

In The Future of Voice AI series of interviews, I ask three questions to my guests: What problems do you currently see in Enterprise Voice AI? How does your company solve these problems? And what solutions do you envision in the next 5 years? This episode’s guest is Shep Hyken , CX Expert & NYT bestselling author. Shep Hyken is a customer service and experience expert and the Chief Amazement Offic...

In The Future of Voice AI series of interviews, I ask three questions to my guests: What problems do you currently see in Enterprise Voice AI? How does your company solve these problems? And what solutions do you envision in the next 5 years? This episode’s guest is Shep Hyken , CX Expert & NYT bestselling author. Shep Hyken is a customer service and experience expert and the Chief Amazement Offic...

In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is Natalie Beckerman , Global Head of Customer Support Operations at IHG Hotels and Resorts. Natalie is currently the Global Head of C...