The Future of Hospitality

Stop building next year from last year's budget. Learn how boutique hotels can anticipate change and convert tech into time for real hospitality. Sander Allegro, founder at Allegro INN ovations, a 25+ year hospitality strategist who became a general manager at 21 and chairs Quality Lodgings. - Future-proof your property by identifying the major forces that will reshape demand and operations. -...

Stop losing guests before they book. Learn how culture, conversation and authentic storytelling turn social media into revenue. Scott Eddy, hospitality influencer, brand strategist and globetrotting speaker at MrScottEddy. He built the region's first major digital marketing agency in Asia and pioneered social media for travel, with work including the Star Alliance round the world campaign, Ama...

Fix hotel connectivity, before it costs you bookings, revenue, and trust. Learn how one travel‑tech team turns supplier chaos into sub‑500ms search and rapid go‑live. Guest: Mrigindra "Boney" Mithil, co‑founder of Zentrumhub - a travel‑tech connectivity platform powering 3M+ bookings annually and trusted by dozens of OTAs; Boney shares hands‑on lessons from integrations, scalability and...

Want graduates who arrive ready to run a 24/7 operation? Learn how to turn hospitality education into real‑world workforce pipelines. Guest: Marco Ten Hoor, Academy Director, Hotel Management School Leeuwarden. A fifth‑generation hotelier who led a curriculum overhaul, scaled real‑world learning to ~3,000 students, and built deep industry partnerships and accreditation. - Hire candidates with prac...

How do you sell safety and welcome in places where LGBTQ travelers aren’t protected? John Tanzella reveals practical strategies to turn cultural and political complexity into business opportunity. Guest: John Tanzella, President & CEO of IGLTA — 20 years leading global LGBTQ travel advocacy and the IGLTA Foundation, operating across 80 countries. - Assess destination risk and protect guests: p...

Stop losing sleep over unpredictable occupancy, learn the pragmatic playbook that turned a one‑man hotel into a profitable regional operator. Martin Hendricks explains how to scale, survive crises, and squeeze margin from every P&L line. Guest: Martin Hendricks, CEO & founder of Black Label Hotels — nine‑hotel operator with DoubleTree by Hilton partnerships, proven turnaround specialist, a...

How do European hotels win the Nordic traveler? Regitze, founder of Rose PR, reveals her "slow PR" playbook—storytelling, authenticity and nature-led positioning that turns properties into destinations. Tune in to rethink hotel PR for Scandinavia.

Michaela Luckhardt shares how she built strong hotel teams through crisis, family life, and change. From recruiting with intention to leading with empathy, she reveals what keeps staff motivated, even under pressure. An honest, inspiring look into the people-first side of hospitality.

From luxury weddings in Tuscany to last-minute villas for Justin Bieber and Ed Sheeran, Irene Avogadri has seen it all. In this episode, she shares how she built trust with A-list clients, and why being “the fixer” isn’t about glamour, but grit.

In this episode, William Yarney shares how hospitality is being redefined, from post-COVID guest expectations to Gen Z’s demand for purpose, boundaries, and connection. Drawing from his journey at Soho House and The Social Hub, he reveals how the future of our industry is being shaped by empathy, innovation, and intentional leadership.

In this episode, David Arraya redefines what’s truly draining your hotel teams, and it’s not workload. From ego-driven leadership to energy-based alignment, he shares a powerful blueprint for conscious hospitality. If you lead people, this conversation will shift the way you think about culture, presence, and long-term performance.

What started with a simple newspaper ad and a group of strangers in a castle grew into Villa Vibes: a hospitality brand with thousands of bookings each year. Discover how Harold Blanken combined curiosity, connection, and adventure into a concept that redefines hospitality.

Discover how Hotel School Amsterdam - The Hague is redefining hospitality education. Senior lecturer Annemoon Schepel shares how today’s students learn leadership, emotional intelligence, and the smart use of AI. This episode explores how modern hospitality schools prepare future hotel leaders with real-world skills, challenge-based learning, and human-centered leadership.

Armando Cerda’s story begins with a mop at Dunkin’ Donuts. Today, he’s the executive hotelier at Carillon Miami Wellness Resort. In this episode, he shares how grit, emotional intelligence, and one chance encounter shaped his rise through the ranks of hospitality. Raw, real, and inspiring for every hotel leader.

In today’s dynamic hospitality industry, nurturing young talent is more crucial than ever. It’s about more than teaching skills. It’s about preparing individuals to lead with empathy, adaptability, and vision. Through mentorship and hands-on experience, we empower the next generation to navigate challenges confidently and elevate the standards of hospitality worldwide.

Xander Verheij discovered his passion for luxury hospitality during his Ritz-Carlton internship in Barcelona. From reading guest psychology to thriving in multicultural teams, he shares how that experience shaped his personal growth—and why, even after trying other paths, he knew hospitality was where he truly belonged.

Verónica Sánchez Martín shares how leaders can build happier hospitality teams - without slogans or fake smiles. From Vienna to Barcelona, she’s turning service into a movement and proving that kindness is good business.

Emily Keppel reveals what it really takes to run a modern hotel—balancing guest satisfaction, team spirit, tech upgrades, and family dynamics. A raw and inspiring look into the human side of hospitality leadership.

Dragos Avram shares how real impact comes from embedding sustainability into business DNA, where finance, HR, tech, and GMs collaborate. From data-driven ROI to green loans and shifting regulations, we explore how hotels can go green without going solo, or going broke.

From building theatrical hotels to launching Soho House Copenhagen, Nikolaj Tamakloe reveals how true hospitality is built, not just imagined. A masterclass in turning creative vision into operational excellence, with soul.

From intimate events in luxury hotels to meetings with leaders at KSL Capital and Mandarin Oriental, Alexander Shaw, Director of Real Estate at Aviary Consulting, shares how relationships, industry insight, and personal branding are shaping hotel recruitment, and his goal to make Aviary the top firm worldwide.

Zulal Gul Al Mari, Fairmont Gold Manager, shares how emotional connection, cultural awareness, and fearless guest feedback handling turn hospitality into something unforgettable. From Dubai to Canada, her journey is filled with insights every hotelier can use to make guests feel truly at home.

In this episode, Hael Rajab reveals how Saudi hospitality blends culture, family legacy, and smart business. From pre-opening challenges to launching his consultancy, he shows why Saudi hotels are redefining guest experience—without relying on global chains.

Most upsells stop at check-in. David Claessen shows how smart apps and push messages drive extra revenue during the stay—think bike rentals on sunny days or a last-minute pizza deal. Simple nudges, serious results.

Maurits Franken, co-founder of Orderli, explains how smart QR code solutions can enhance hospitality—not automate it away. From saving understaffed Saturdays to boosting tips and tailoring menus, this episode shows how tech can empower teams without losing the human touch.