The Future of Hospitality

Gergely Jancsó, owner of Greg Images, reveals how he captures the soul of a hotel in every shot. From wedding chaos to serene luxury rooms, his lens now tells stories that help hotels sell themselves. Learn how light, composition, and storytelling win guests.

Adrien Mathieu, co-founder of Kleio.ai, explains how conversational AI is replacing outdated websites and filters in hospitality. From discovery to booking, AI-powered agents are helping brands convert better, personalize deeper, and reclaim digital space from OTAs. This tech isn’t coming — it’s already here.

Boris Lefterov shares how Nomante Hospitality blends creative vision with operational strategy to shape lifestyle-driven hotel concepts. From feasibility to execution, he reveals how bold thinking and structure can redefine what hospitality looks like in emerging markets.

Denise Gru reveals why housekeeping is far more than cleaning—it’s the emotional and operational core of hospitality. From training and leadership to guest experience and team dynamics, she explains how well-run housekeeping defines a hotel's quality. A must-listen for anyone who wants to elevate service from the inside out.

Angelo Vassallo, General Manager at Tivoli Doelen Amsterdam, blends structure with soul to create unforgettable guest moments. Learn how he leads with empathy, builds trust with his team, and brings SOPs to life through meaningful human connection.

Olga Galiuk breaks down the transformation of LuminAir Amsterdam — from a tourist photo stop to a vibrant local destination with award-winning cocktails and team energy to match. A powerful story of leadership, branding, and hospitality done right.

Sanne Feiken, COO of Room Delivery, shares how their platform streamlines in-room ordering—from trained couriers to hotel integration—giving guests a better experience and hotels a new revenue stream. This is room service, upgraded.

Reservations is more than logistics—it’s sales with a headset. Moustafa, Cluster Reservations Manager at Banyan Tree and Delano Dubai, shares how his team drives revenue, guest experience, and loyalty, all before check-in even begins.

Stephan Stokkemans shares how true luxury isn’t in marble lobbies or champagne towers — it’s in human connection, quiet excellence, and emotional moments. With 30+ years at one iconic hotel, he reveals what timeless hospitality really means, and why legacy matters more than trends.

Jeroen Klijnsma shares how GoTicking replaces outdated paper lists and endless phone calls with a real-time housekeeping system. Reception, maintenance, and cleaning teams stay aligned—all from one app. Less chaos, more control.

Théodore Boschmans breaks down the hotel transaction process—from financials to franchise debates. Discover what makes a hotel attractive to investors and why operations, brand, and sustainability all matter.

Elias Pertoft shares how he built a five-star resort on a remote Seychellois island—from assembling an international team to protecting sea turtles. It’s a true story of crafting luxury from scratch, blending nature, culture, and leadership to create an unforgettable guest experience in one of the world’s most breathtaking destinations.

 Cesar Wurm shares his journey from hotel intern to SVP—and how sobriety, vulnerability, and true connection became his greatest assets. A raw and real look at leadership in hospitality, where showing up as you are might just be the future’s most powerful strategy.

MICE expert Bernd Fritzges reveals the biggest mistakes hotels make when handling MICE requests—and why 36% never get answered. Discover how speed, SOPs, and smarter tech can turn missed chances into serious revenue.

Burg de Rave shares how Room Mate Bruno Hotel brings happitality to life—where guests are more than customers, they’re treated like roommates. Discover how trust and warmth redefine the hotel experience in Rotterdam.

Maarten van Amerongen shares how Westcord Fashion Hotel lives up to its name—from in-house couturiers to stylish sky bars. Learn how fashion drives every decision, and why concept consistency is key to creating unforgettable guest experiences.

Dennis Lageweg reveals how hybrid hospitality is transforming The Social Hub into more than just a hotel. By blending students, travelers, and locals, this hybrid model creates real social impact—building community, supporting neighborhoods, and redefining what hospitality can be.

Independent hotels deserve powerful tools too. Jonatan Tsuff explains how Noovy helps independent hotels automate, simplify, and stay competitive—so they can focus on what truly matters: their guests.

Gabriella Gomes Branco reveals how Maps Untold helps hotels boost guest experience with hyper-personalized city tips. By connecting travelers to the right local spots, her tech turns great stays into unforgettable trips—and guests into loyal fans. Your city might just be your biggest asset.

Your hotel’s story isn’t just background—it’s the reason guests book. Bart Hilgers shares how independent hotels can turn their narrative into strategy, impact, and identity. This episode is a must-listen for those ready to lead with meaning.

Felix Kraemer, co-founder of JF Hospitality, exposes the silent killers in hotel operations—from broken data flows to slow response times and outdated systems. Discover how fixing your infrastructure can unlock revenue, save resources, and future-proof your business.

From Hong Kong kitchens to a hotel on Vlieland, Harold Pekel shares his journey—and how he now leads three restaurants, in one hotel, with one vision. He opens up about team dynamics, building loyalty, and why trust is more important than ever in leadership, especially in F&B.

Brian Hicks, CEO of HSMAI, reveals how revenue management, AI, and networking can fuel hotel growth and career success. Discover strategies to future-proof your business, build powerful connections, and stay ahead in an ever-changing hospitality industry.

Want to boost hotel revenue without overhauling your entire sales strategy? David Kijlstra reveals small but powerful adjustments that drive big results. Learn how top-performing hotels refine their approach, leverage tech, and close more deals—without adding extra workload. Simple changes, big wins!

Cindy Kasanmoeseni, Head of HR at Corendon Hotels & Resorts, shares how hotels can attract and retain top talent in a competitive market. From ditching outdated hiring methods to creating a culture employees love, this episode is packed with game-changing insights for hospitality leaders. Want to win the talent war? Tune in now!