The Full Desk Experience

Main Topics   Why Key Accounts matter for your business and revenue    5 strategies to develop and nurture Key Accounts    The common mistakes to avoid with Key Accounts   Additional Resources   Stats on Key Accounts: https://blog.hubspot.com/sales/key-account-management   Sign up for The Full Desk Experience live episode recordings here.

In this "Ask Me Anything" only episode, you'll learn: How to stand out to attract the top talent Learning and development tips for your team Employee retention in today's market Avoiding no shows AI, Automations, and the importance of the human element in staffing and recruiting If you enjoyed this episode, please subscribe and rate! To submit your questions for the next Mail Bag episode, please e...

Artificial Intelligence for talent businesses is a hot trend right now. But, what is behind this buzzword, and what does it actually mean? In this episode of The Full Desk Experience, Kortney Harmon unpacks AI with Chris Hesson, Manager of Professional Service at Crelate. Listen in to learn about how AI might not be the silver bullet after all. Main Topics: AI vs Automation – the differences betwe...

Businesses in the talent industry have been booming the past few years. The Great Resignation meant that finding talent was easy, as many left their jobs before even having anything lined up. This, in turn, made jobs to fill aplenty, and the combination has made for a very busy 24 months. Engaging with passive candidates probably hasn’t been at the forefront of your recruiting team’s minds. In thi...

Do you have the talent in your pipeline today that adds value to your business and clients beyond what they can find themselves? In this episode, Kortney talks about the common mistakes you and your team might be making with passive talent and gives you several recommendations of how to turn that talent into pipeline. 3:35 - Passive vs Active Talent 11:32 - Going beyond social media to find passiv...

In this episode of The Full Desk Experience, Kortney Harmon speaks with Chriss Hesson, Senior Product Consultant in Crelate’s Professional Services Department about how to proactively switch gears in a shifting market or possible recession. From looking at the metrics to evaluating your solutions, Kortney and Chris give you actionable takeaways to ensure success through a downward market trend.  1...

Show notes/Timestamped Sections: 2:02 - What is quiet quitting? 4:25 - The 4 main causes of quiet quitting 10:06 - How leaders can address quiet quitting 18:07 - Ways to show employee appreciation 23:00 - Setting up career paths for your employees 28:07 - Ask Me Anything

Kortney Harmon highlights how training may not be the root cause of errors or poor performance in your office. By first taking a look at the preferred, written, and outlined processes for your office, you can take a holistic approach to your training program.  Episode highlights: 5:04 - Setting your team up for success 10:00 - Begin your process with the foundational building blocks 15:56 - Method...

The Full Desk Experience is a bi-weekly live events series turned podcast hosted by Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate. From strategy to tactics, The Full Desk Experience is your opportunity for live Q&A with a deeply knowledgeable staffing & recruiting consultant, to hear what the most successful firms are getting right, and to walk away with actionable...