The Full Desk Experience

How can recruiting firms stand out and win more clients when AI makes it easier than ever for competitors to offer similar services? In this episode of Recruiting Evolution, host Kortney Harmon welcomes Alexis Meschi, co-founder of Ora Marketing, to discuss how recruiters can differentiate themselves, build authority, and turn their online presence into business development opportunities. Alexis s...

Craig Cohen, Global Chief Revenue Officer at People2.0, joins Kortney Harmon to discuss how AI is changing the recruiter’s role and how staffing agencies can adopt it with purpose. He explains how automation can free recruiters to focus on market insight, client advising, candidate relationships, and business development.  The conversation covers mapping workflows before choosing tools, starting w...

How can AI help recruiters become talent advisors and make better hiring decisions? In this special episode of Recruiting Evolution from Crelate , host Kortney Harmon talks with Denise Chaffin about how AI is changing recruiting and why recruiters can add more value by advising hiring teams, building relationships, and improving hiring decisions. Denise explains how AI can expose gaps in job desig...

How should recruiting firms build for AI without giving up control of their data, security, or workflows? In this special episode of Recruiting Evolution, host Kortney Harmon talks with Aaron Elder, CEO and co-founder of Crelate , about the technology foundations behind AI in recruiting .  Aaron explains the roles of systems of record and systems of action, and how APIs, webhooks, and MCPs let AI...

How can recruiting firms use modern MPC campaigns to build stronger business development pipelines ? Julian D’Angelo, CEO of Talin, joins Kortney Harmon to explain how targeted, personalized candidate outreach can open conversations with hiring managers more effectively than traditional bulk blasts. Julian walks through a campaign from identifying a candidate’s best-fit market to researching hirin...

Recruiting Evolution explores the ideas, technology, and strategies shaping what comes next in recruiting. In this special episode, we’re revisiting a session originally recorded as part of the FDE+ event series featuring Greg Fischer, founder of The Well-Oiled Machine. Greg explains how recruiting firms can build a leaner, more profitable agency by combining onshore relationship builders, AI tool...

Recruiting Evolution is the next chapter of The Full Desk Experience, bringing you the same candid conversations and practical insights with a new name and look built for where recruiting is headed. AI for staffing firms has moved from experimentation to everyday use, but many teams are still treating it as little more than a faster writing tool. The real opportunity comes from giving AI the right...

In this special FDE+ virtual session, host Kortney Harmon is joined by Clark Willcox, Founder of Digital Recruiter, to explore how recruiters can use LinkedIn, AI, and automation without losing the authenticity that builds trust and drives revenue. Clark explains why generic AI-generated content can damage a recruiter’s credibility, why meaningful conversations matter more than likes, and how a ta...

AI is transforming staffing and recruiting, but that does not mean recruiters are becoming obsolete. In this FDE+ episode, Tom Erb, president of Tallann Resources, explores how recruiting technology has evolved and what professionals must do to remain valuable as AI and automation reshape the industry. Tom explains where AI can improve efficiency , accelerate candidate engagement, and give recruit...

AI can save recruiters hours every week, but used poorly, it can also create impersonal outreach that burns bridges instead of building them. In this FDE+ session, Keely Flood, founder of The Honest Salesperson, demonstrates how he uses Claude Cowork to research prospects, personalize outreach, create call recaps, and reduce administrative work. He also shares how connecting AI with a recruiting C...

It’s easy to let business development slide when repeat clients and referrals are keeping you busy. Mark Whitby learned that lesson the hard way when he lost 85% of his revenue during the Great Recession. In this FDE+ session, Mark shares a seven-step plan for reaching the clients you most want to work with. He covers how to choose high-value accounts, research them, personalize your message, and...

What’s actually driving revenue in recruiting right now—and where does the traditional playbook still win? Host Kortney Harmon sits down with Jeremy Jenson, Katie Trippe, and Dolores Sauter for an FDE+ roundtable on how recruiting leaders are adapting as outreach gets noisier, technology moves faster, and clients and candidates expect more. From cold calling and multichannel outreach to AI, data,...

What happens when better technology is no longer a competitive advantage? Host Kortney Harmon is joined by Donnie Gupton, Founder of Ora Marketing and creator of the Uncopyable Recruiter Method, to examine why trust—not tools, speed, or access—is becoming the real differentiator for recruiting firms. Donnie breaks down how AI and automation are creating greater parity between agencies and internal...

AI is changing hiring from both sides of the desk—companies are creating stronger job descriptions while candidates are creating stronger resumes, leaving recruiters with a growing blind spot between what looks good on paper and what actually predicts performance. In this FDE+ conversation, host Kortney Harmon is joined by Dr. Maya Huber, CEO and co-founder of Tatio, to explore why traditional, ke...

What if the recruiting advice you've always followed is costing you placements instead of creating them? Host Kortney Harmon shares a standout session from the FDE+ Virtual Conference featuring Tricia Tamkin and Jason Thibeault of Moore eSSentials, who challenge conventional recruiting wisdom with practical, psychology-driven strategies that strengthen client and candidate relationships. From busi...

What does it take to turn clients into long-term partners—not just repeat customers? Kortney Harmon sits down with Kim Henderson where she explores practical strategies for strengthening client retention, building loyalty, and creating lasting value throughout the staffing relationship. This conversation outlines a proven framework for proactively managing client relationships—from choosing the ri...

Recruiters often think they need more cold calls to grow their desk—but Jamie Lupo argues they're overlooking the biggest revenue opportunities already built into their workflow. In this FDE+ episode, Kortney Harmon sits down with Jamie Lupo, Founder of Lupo Advisory, to explore how reference checks and quality control calls can uncover hidden job orders, strengthen client relationships, and gener...

LinkedIn has become one of the most powerful business development tools for recruiters—but only when it's used with intention. Kortney Harmon sits down with Clark Willcox, Founder of Digital Recruiter, to discuss how recruiters can build a revenue-driving brand on LinkedIn without relying on generic AI messaging or chasing viral content. Clark shares practical strategies for creating meaningful co...

How can staffing firms use AI to drive more revenue without losing the trust that wins business? Kortney Harmon sits down with Anna Frazzetto, founder and CEO of AFM Strategic Partners, to explore why AI is most powerful when it's built on strong sales fundamentals—not used as a shortcut. Anna shares practical strategies for integrating AI into every stage of the sales cycle, from prospecting and...

How can recruiters cut through the noise in an increasingly crowded communication landscape? Kortney Harmon sits down with Erich Hugunin from Ringover to discuss what's changing in candidate and client engagement—and why the firms that adapt fastest will gain a competitive advantage. Drawing on nearly two decades of experience in communication technology, Erich shares why traditional outreach meth...

What happens when recruiting becomes faster—but less personal? Host Kortney Harmon sits down with Denise Chaffin, CEO of TopSource Talent and host of the Talking TA podcast, to explore why relationship intelligence remains one of the most valuable competitive advantages in an increasingly automated industry. Drawing on nearly four decades in talent acquisition, Denise traces the evolution of recru...

As AI handles more outreach and automation, the recruiters who stand out will be the ones who build stronger human connections. Host Kortney Harmon sits down with leadership consultant Shad Tidler to explore practical strategies for earning trust, adapting communication styles, and creating more meaningful client relationships in today’s recruiting landscape. Shad shares actionable insights on int...

What happens when AI makes recruiting faster—but trust becomes the real differentiator? In this FDE+ session, Kortney Harmon sits down with Rob Reznick, founder and CEO of Beacon, to unpack why referrals, reputation, and human connection still drive the strongest business results in recruiting. Drawing from his background in tech, finance, and startup leadership, Rob explores the hidden cost of ov...

Why has earning a conversation become the hardest part of staffing sales? In this featured session from the FDE+ Q1 Virtual Conference, Kortney Harmon sits down with Brad Bialy to unpack why today’s buyers are more skeptical, distracted, and informed—and what that means for relationship-driven revenue. Brad challenges outdated sales playbooks and introduces a system-first approach to winning atten...

What happens when your desk gets quieter—but you’re still busy every day? In this FDE+ episode, Kortney Harmon brings a session from the recent virtual conference to the podcast—part of a series turning real, no-fluff conversations into standalone insights—featuring Benjamin Mena on “revenue drift.” Benjamin shares how distractions—AI tools, content, and constant activity—pull focus away from the...