The Full Desk Experience

On this episode of The Full Desk Experience, join host Kortney Harmon as she delves into the integration of technology in recruitment and sales processes. Kortney highlights the top five common technology mistakes made by companies in the industry and emphasizes the significance of protecting candidate and client data. Don't miss out on this episode of FDE Express, where we provide quick hits of i...

On this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how: Clear communication and support are crucial for employee success. Managers should evaluate whether they have provided clear instructions, training, and...

On this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can provide numerous advantages. Join Kortney Harmon...

In this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies and optimizing recruitment processes. However, the...

On this episode of The Full Desk Experience, host Kortney Harmon explores the crucial role of making informed decisions based on insights to drive business success. With a focus on eliminating shadow processes and embracing technology, this episode guides staffing and recruiting firms on how to unlock untapped potential and maximize operational efficiencies.  Kortney emphasizes the need to bridge...

On this episode of The Full Desk Experience, host Kortney Harmon discusses the impact of AI in the staffing and recruiting industry. She focuses on Chat GPT, which can be used to automate tasks, enhance data-driven decision making, and streamline processes like candidate sourcing and screening. While acknowledging the value of Chat GPT, Kortney emphasizes that its use should not replace human judg...

On this episode of The Full Desk Experience, we learn about the three key audiences that staffing and recruiting organizations must serve for sustained success: clients, candidates, and internal employees. Kortney Harmon emphasizes the importance of investing in and acknowledging the value of internal employees as the third audience, highlighting their role in finding and convincing candidates to...

In this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast. In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast. The trio discusses continuing this month's conversation on building a platform from the training & development lens. Kortney's quote can best sum up the conversation: "As a staffing and recruiting industry pr...

On this episode of The Full Desk Experience, Kortney Harmon from Crelate discusses the pressing need for personalized upskilling and reskilling approaches to address the skill gap and potential unemployment crises faced by millions of students worldwide. In light of the release of the 2023 Future Jobs Report by the World Economic Forum , Kortney emphasizes the need for a radical shift in upskillin...

On this episode of The Full Desk Experience, host Kortney Harmon interviews Christy Harst, a successful voiceover actor and public speaker, discussing gender disparity in executive leadership, the challenges women face in out-of-balance work environments, and ways women can prioritize their health and find support. They touch on various wellness resources available for women while also exploring h...

On this episode of The Full Desk Experience, we dive into the world of staffing and recruiting with industry principal Kortney Harmon and guest Chris Hesson. They share insights on the secret to staffing success, calculating bill rates, and the shift in the talent market. We also discuss the importance of flexibility in the workforce and the opportunities for expansion in niche spaces. Join us as...

On this episode of The Full Desk Experience, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, discusses the importance of thoroughly analyzing processes and workflows to fix underlying issues in your staffing and recruiting business. She emphasizes the need to optimize processes and improve business practices, rather than relying solely on new technology to solve problems. 

On this episode of The Full Desk Experience, we dive into the current state of the job market and how staffing and recruiting companies can navigate the uncertainty. We discuss the importance of not getting conservative during times of adversity and the need to stay aggressive and manage finances wisely. Additionally, we look at the effectiveness of communication methods and why phone calls remain...

In this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it.  In this episode, you'll learn: Why going outside your system is the biggest slow down for sourcing The importance of building a strong recruitment process for sourcing The three...

On today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn: How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you want What a shadow process is and how to evaluate if you have any How tracking metrics through your workflows and measuring the KPIs tha...

In this episode of The Full Desk Experience, the topic is innovation in the talent industry. Along with Tom Hunley, Sr. Product Marketing Manager, and Sarah Gossin, Director of Product, Kortney Harmon discusses foundational processes and technologies, the transformation of the industry through technology, and the role of marketing in recruitment. Listeners will learn: The importance of focusing on...

In this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry. Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares: Her expertise in project manage...

Join Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on: Staying up-to-date with the latest industry trends Overcoming challenges with hiring managers Balancing...

Kortney Harmon sits down with Sarah Gossin, Director of Product at Crelate, to share their expertise on redeployment strategies for staffing businesses.  Despite the benefits of redeployment, many firms struggle with retention and redeployment due to lack of time, resources, or effective tools. Kortney and Sarah provide valuable insights to help businesses build a successful redeployment strategy....

Lauren Jones, CEO and Founder of Leap Consulting and Co-Host of You Own the Experience podcast, joins Kortney Harmon to discuss her expertise as a tech stack expert, business operations guru, and industry trailblazer. In this episode, Lauren and Kortney talk about: Emphasizing the mindful use of technology in the talent industry How Lauren helps businesses align their future aspirations with techn...

This episode of The Full Desk Experience focuses on strategies for effectively managing change within an organization to enhance the success rate of teams. Change management is essential for organizations to keep up with the constantly evolving talent industry, with 79.7% of organizations needing to adapt their business every 2-5 years. Factors that can trigger change within a talent business incl...

In this episode of The Full Desk Experience's Industry Spotlight, Kortney Harmon talks with Jennifer Meyer, Senior Vice President and General Manager at Govig & Associates. Jen has over 25 years of experience in Executive Search and has led teams to success. Her accolades include being the youngest woman franchise owner at MRI and having the record for most cumulative billings. In this episode...

This inaugural episode features Maurice Fuller, CEO of StaffingTec. In this episode, you'll learn: The importance of having a strong foundation prior to tech implementation Future staffing and recruiting trends and technologies to keep an eye on Tips for getting the most out of your technologies  For the future trends flyer talked about in the episode, please click here . Sign up for The Full Desk...

In this episode, you'll learn: Inbound vs Outbound sales strategies for talent businesses Social Selling Basics for Talent Sales Teams The Foundation: The Profile of a Talent Sales Associates The Audience: Your Network  The Interaction: The Approach of a Talent Sales Professional  The Message: Content from Staffing and Recruiting Account Executives To download the Social Selling eBook, please clic...

In this episode, you'll learn: The importance of having a communicated and written new-client sales process for your teams Where your teams might be falling short in this process An immediately actionable multi-channel touch plan strategy your sales team can use to gain new clients How technology can come alongside your teams in this process Using social media in new and unique ways to engage with...