The Estate Agent Consultancy Podcast

If you don’t fully understand the journey your landlords and tenants take with your business… you can’t improve it, scale it, or even properly control it. In this solo episode, I’m diving into customer journey mapping — what it is, why it matters, and how it can transform the way your lettings business runs day to day. I’ll show you how mapping the journey helps you: ✅ Write better processes ✅ S...

Avi’s been in the estate agency game for around six to nine months. He had a solid start—but now things have slowed down, and he’s finding himself going hand to mouth month to month. In this episode, we break down exactly what’s holding him back and what we’re doing to turn it around. We dive into the marketing gaps, the missing personal brand, and how a few key shifts can change everything when i...

Who actually owns your audience — you, or the platform you post on? If you think your social media following is your business, it’s time for a reality check. In this episode, we dive into the critical difference between influence and ownership, and the one test that shows if your content is converting — or just collecting likes. Stop building someone else’s platform. Start turning your followers i...

In this powerhouse episode, we sit down with Lucy Noonan and Laura Cooper, the brilliant minds behind Atomic Consultancy, specialists in helping estate and lettings agents prepare their businesses for a successful sale. They share their journeys into this niche industry, the challenges they overcame when launching Atomic, and why authenticity is the key to building a thriving business. Lucy and La...

Here’s a truth that hits hard when you go from solo operator to actual business owner: Your team will make or break your agency. In this solo episode, I’m diving into what it really takes to build a team that grows the business with you — not one that drains you or leaves you picking up the pieces. If you’re hiring, growing, or even just thinking about building a team… this one’s for you. 🏆 Nomin...

Multitasking isn’t making you more productive — it’s quietly stealing your time, focus, and performance. In this episode, we explore how context-switching slows down self-employed estate agents and what to do instead. You’ll learn how to block your time by task type, structure your diary for consistency, and create more powerful results in less time — all by doing less at once. 🏆 Nominations and...

Every click, form, or delay you add to your process doesn’t just slow things down — it costs you real business. In this episode, we break down how friction in your pipeline — especially when it comes to booking market appraisals — is quietly killing your conversions. You’ll learn how to audit your process and remove the bottlenecks that are pushing clients away from the results they want (and the...

In this inspiring episode, we sit down with Mia Evans, a dynamic self-employed estate agent who made the leap from corporate and independent agencies to building her own thriving business. Mia shares her journey from trainee negotiator to carving out a successful solo career, offering invaluable insights for any estate agent thinking about making the switch. Mia opens up about the moment she knew...

Feeling like you’re juggling 57 plates at once? Today’s episode is for every letting agent who’s wondering, “How do I grow this thing without losing my mind?” The answer? Systems. In this solo episode, I’ll walk you through the five essential systems every letting agent needs if they want to scale — without chaos, overwhelm, or burnout . These are the exact foundations I used to build a lettings b...

Michelle is a single mum with a big mission: double her business in the next year while balancing parenting and entrepreneurship. But inconsistency and overwhelm have been holding her back. In this episode, we unpack the struggles that come with scaling solo, and build a focused plan to help Michelle move forward with clarity. Whether you’re juggling kids, clients, or just life, this episode will...

Too many self-employed estate agents say they know their top priority — but their calendar, habits, and business structure tell a different story. In this episode, we’re cutting through the noise to ask one crucial question: Does your time reflect what matters most? If you’re feeling overwhelmed, unfocused, or stuck in busywork that doesn’t move the needle, this episode is your wake-up call.  🏆 N...

In this powerhouse episode, we’re joined by Scott Harris — the No. 30 ranked broker in New York City, with over $2 billion in sales volume since 2003 and a top 250 agent nationwide. Scott shares his extraordinary journey from history and psychology graduate to launching his own independent brokerage, Magnetic, and building a sustainable, client-focused real estate career. We dive deep into Scott’s...

💥 When I sold my agency, one thing surprised a lot of people… It wasn’t the sales pipeline that got us multiple offers — it was our lettings and property management business. In this solo episode, I’m sharing how a strong lettings portfolio made my agency more valuable , more stable , and far more sellable . Lettings might not be the “glamorous” side of estate agency, but it is absolutely the str...

Are you constantly creating new content, only to forget about the posts that actually performed well? You’re not alone — and you’re leaving money and momentum on the table. In this episode, I show self-employed estate agents how to stop reinventing the wheel and start doubling down on what’s already working. We’ll explore how to analyse your top-performing posts, identify patterns the algorithm fa...

The rise of AI content is about to reshape the online space — and most self-employed estate agents aren’t ready. In this episode, I explore why we’re standing at the edge of a major shift: platforms are about to be flooded with decent, fast-produced AI content that will make it harder to stand out. But here’s the opportunity — right now, AI is good enough to help you scale your output without bein...

In this episode, I’m joined by Angharad Trueman, Group Lettings Director at Andrews Property Group and the youngest-ever President of ARLA Propertymark. With a career spanning property management, acquisitions, and launching sales divisions, Angharad brings a deep understanding of what it takes to grow and lead in the lettings space. We talk about the challenges and opportunities facing self-emplo...

Daniel runs a thriving estate agency in Essex—but behind the numbers, he’s feeling the weight of it all. In this episode, we explore the hidden challenges of growing a business that’s outwardly successful but inwardly unsustainable. Daniel opens up about the pressure, the missed opportunities, and his desire for a better lifestyle. Together, we chart a path to regain control, reclaim time, and unl...

If you’re not responding to new leads within the first five minutes, you could be throwing away deals without even realising it. This episode is a must-listen for any self-employed estate agent who wants to improve conversion, book more valuations, and win more instructions. I break down some shocking industry stats — like how your odds of converting drop by up to 400% with every 10-minute delay —...

In this episode, I’m joined by Ben Madden, a long-time estate agent, business builder, and passionate advocate for mental health in the industry. With two decades of experience under his belt, Ben shares what’s driven his success—from launching standout Fine & Country offices to creating bold content strategies that cut through the noise. We dive into his “believe, care, try” philosophy and ho...

Here’s the truth most estate agents overlook: people don’t care about your business, your awards, or your process — they care about themselves . In this episode, I dive into why your messaging must shift from “Here’s what I do” to “Here’s why it matters to you .” Whether you’re writing social posts, pitching for instructions, or creating video content, the key to capturing attention is simple: mak...

When you launched your business, you likely had a mission, a message, and a personality that made you stand out. But over time, as the admin piles up and your calendar gets full, those standout touches often fade away. In this episode, I talk to self-employed estate agents about the silent slip into “sameness” — and how to get back to what made your business special in the first place. We’ll explo...

In this episode, I’m joined by Sylvie di Giusto, an internationally renowned expert on personal branding, leadership, and decision-making. With twelve books to her name and a client list that includes top executives and global companies, Sylvie brings a wealth of knowledge on how perception shapes success. We dive into why first impressions matter so much in estate agency and how agents can move f...

Jack Flower took the leap into self-employment a year ago — but after a strong start, things began to stall. Same marketing. Fewer results. No growth. In this episode, we get brutally honest about: Why his pipeline plateaued How to get more listings without spending more Simple shifts to get properties under offer faster What every solo agent should focus on in year two This is a real-time strateg...

If you’ve ever wondered when it’s time to increase your fees — and how to actually do it without scaring off clients — this episode breaks it down. I share the two key business metrics that signal it’s time to level up your pricing, plus how to position yourself so clients say “yes” without hesitation. More value. More income. Less stress. 💡 Spot the signs you’re undercharging 💬 Communicate fee...

Scott Morland shares his journey from working within the high-profile Purple Bricks model to building a successful independent estate agency under the eXp banner. We talk openly about why the Purple Bricks approach didn’t quite deliver on its promises, and the key lessons Scott carried with him into self-employment. He breaks down how he’s managed to scale his business as a solo operator, includin...