The Debrief by incident.io

Three founders, one kitchen table, and a very honest end of year conversation. In this episode we look back on 2025, from moving continents and growing the company at pace, to ski trips that probably should not have happened, live demos that absolutely could have gone wrong, and the small moments that made the year memorable. We talk about how our billboard ideas came to life, what it is really li...

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at ⁠incident.io⁠ . In this episode, Product Engineer Rory B. and CTO Pete discuss how we’re using Claude Code and Git Worktrees to allow engineers to build multiple features in parallel. You can read more on our blog .

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io . In this episode, we chat with Product Engineer Leo about how we’re using AI tools like Claude Code to ship more product, more quickly.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build atincident.io. In this episode, we chat with Product Engineer Leo about her time building On-call, our favorite engineering tooling, and what makes our engineering culture as good as cinnamon buns.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Norberto Lopes and Rory Malcolm discuss Rory's journey as a product engineer at incident.io, focusing on his experiences in the AI team and the challenges of developing the AI investigations product. They explore...

We’re running a short mini-series on The Debrief podcast called Beyond the Code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Alicia chats with Kelsey, a long-time product engineer on the Response team. They dive into Kelsey’s journey from lab automation to building core incident features, the magic (and madness) behind Scribe, and what it’...

Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.

In this episode, Stephen, Pete and Chris take a look back at 2024 at incident.io — reflecting on the year’s personal milestones, company-wide changes, and how the product has evolved along the way. And as is customary, there's plenty of the usual good-natured humor along the way too.

In this episode, hosts Norberto and Lawrence discuss the recent CrowdStrike incident that began on July 19th. You won't find any backseat commentary on the technical specifics, but instead a deep dive into the things we care about incident.io, like communication, their over response and proactive problem-solving during crises.

This week, we're talking to Sabin Roman, engineering manager at Linear, to talk about processes that sit behind building their product. We cover how they build teams around planned work, how their "goalie" role works to protect teams from unplanned work, the zero bugs policy they've introduced and how they ensure everyone at Linear sweats the details on their product.

This week we sit down with Hank Jacobs, Staff Site Reliability Engineer at Netflix to discuss their deployment of incident.io across their organization. Among other things, we discuss how great UX has allowed them to roll out to hundreds of teams in months, how they have more entries in their Catalog than any other incident.io customer, and how their partnership with incident.io has been an overal...

During a recent episode of The Debrief , we spoke with Jeff Forde, Architect on the Platform Engineering team at Collectors, about building an incident management program at various stages of growth.  In that episode, we called it growth from zero to one, one to two, and two to three.  But what happens once you’ve scaled beyond three and answers to question you may have become that much harder to...

This week, we have a really fun conversation lined up. For this episode, we chatted with Toby Jackson, Global SRE Team Lead at Future, about why it’s a bad idea to take a cookie-cutter approach to incident management or, put another way, why it’s not a good idea to treat all incidents alike. In our conversation, we discuss what’s wrong with this approach, some situations where this might actually...

This week, we're sharing an extra special episode. It's no secret that the decision to buy or build isn't exactly a straightforward one. And the decision you make can be influenced by a ton of factors. But the fact is that in some instances, buying can make more sense than building, and in others, building can make more sense than buying. In this episode, you'll hear from John Pari...

It’s fair to say that AI is here to stay.  So, as companies grapple with this reality, they’re putting their best foot forward to build AI features that really make a difference for their customers. But should you be building these features if there’s no obvious fit in your product? And even if there is, are you making sure to stay true to your product principles?  The reality is that deciding to...

It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference.  So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix.  But it’s not enough to just jam a bunch of folks into a room and hope for the best. You need a framework in place to ensure t...

Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left doing a little bit of everything in an effort to get it right.  That said there are some fundamentals tha...

In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality, asking "how" allows you to focus more on the contributing factors that led to an incident happ...

What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it.  That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.  This week, we’re...

Whether you’re a seasoned company with 10+ years of operations, or a startup that’s just getting off the ground, making sure you have a good culture of engineering is really important.  Not only will this have a significant impact on the folks on your team, it’ll make a big difference with hiring. When everyone knows that your company is the place to be when it comes to culture, attracting really...

Q1 2024 is officially behind us. So we figured that it was a great time for a bit of reflection on the exciting start to the year. In this episode, we sit down with our founders, Stephen, Chris, and Pete, to get a bit of perspective on how the last three months played out. We chat about On-call, our AI launch, and the hundreds of other features, bug fixes, and bits of polish and delight that we&#3...

Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, Adrián Moreno Peña , to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss: What it means to communicate during incidents Why Status Pages are...

Recently, we introduced our very first VP of Engineering, Norberto Lopes, to incident.io. As with all of our new joiners, we thought it would be helpful for folks to get acquainted with who exactly he is! So in this episode of The Debrief, we'll do exactly that. We sat down with Norberto to ask about his background, what he was doing before incident.io, what motivated him to join the company,...

Today, incident management is a core part of organizations, both big and small. But what if you don't have an established incident management program, where do you start? Or what if you already have a program, but you're looking to optimize it a bit? Where do you start in that case? Consider another situation: What if you're an established organization with years of incident management...

This is on-call as it should be. The secret's out. The world can finally know. incident.io On-call is here . Naturally, a lot of you may be wondering: why and why now. So to help answer those questions, we sat down with Chris and Pete, two of our co-founders here at incident.io to get a bit of background on this project: What exactly went into it? What were we hoping to solve for? How are we a...