The Debrief by incident.io

Noting follow-up actions is really important at the end of the incident response process. The problem is that it can be really easy to overlook certain actions or forget to do them entirely. With Suggested Follow-ups, this is now a thing of the past. In this episode, you'll hear from Rob, the project lead for our latest Suggested Follow-ups feature, to get a peek behind the curtain. You'll...

For a lot of teams, incident management can be a bit of a headache. It's stressful. It's not optimized. The whole process can feel like it's being held together with tape. Worst of all? Responders are the ones feeling the brunt of it. But in reality, your customers are, too. Think about it: Incidents are running longer than they should Follow-up actions to prevent similar incidents in...

Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from Charlie, the project lead for Assistant, to get a peek behind this game-changing product....

Incident summaries are the source of truth for responders joining an incident at any point. But the reality is that with so many things happening at once—like needing to respond to the actual incident—updating these summaries as things play out can fall by the wayside. Enter, Suggested Summaries, one of our newest features powered by AI. In this episode, you'll hear from Milly, the project lea...

For financial services companies, good incident management is absolutely critical—maybe more so than in other industries. So, for Michael Cullum and his team at Bud Financial, the choice to build an incident response tool felt right for them in the moment. But very quickly, Michael and the team came face-to-face with the myriad limitations that come with building your own response tooling. Soon af...

Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: Related incidents Suggested summaries Suggested follow-ups Assistant So naturally most folks might be wondering: What were the biggest differences between these projects and what went into actually building out each of these features? In this e...

This week was a particularly exciting one for us at incident.io. We launched not one, not two, but four AI-powered features to help folks get the most out of their incidents. Assistant Suggested summaries Suggested follow-ups Related incidents In this episode of The Debrief, we sit down with Ed Dean, Product Analyst, and Charlie Revett, Product Engineer, to talk through all of these features and e...

What a year 2023 was at incident.io! While it's hard to summarize 365 days, a few things stand out: We launched a bunch of new products like Catalog and Status Pages . We hired a ton and we're now sitting at nearly 80 employees as of December 2023. We expanded into the U S opening up a brand new office just a few weeks ago. ...and there's still so much more ahead of us So as we close t...

If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to incident management tools like incident.io to manage issues. We chat about: Why there's a big p...

At incident.io, we like to push the pace to deliver feature requests and bug fixes quickly. What's one of the things that helps us move with pace? The Product Responder role. In this episode, we sit down with Sam Starling, Product Engineer, to talk about this crucial role and how it, ultimately, gives us an upper hand. We chat about: How the role came about What responsibilities the role has W...

In this interview, we chat with Lisa Karlin Curtis, Tech Lead at incident.io, about running meetings that, well, don't suck. In it, she gives actionable advice for running your own meetings, emphasizes why empathy in the workplace is important, reflects back on bad meetings she's run, and more. Read Lisa's blog post here: https://incident.io/blog/how-to-run-meetings-that-dont-suck

Earlier this year, we launched our Status Pages product. In this episode, we chat with one of the product engineers on that project, Dimitra, about how that launch went. We discuss: What it was like working on such a big project What the team learned What it was like collaborating cross-functionally ...and more Read more about Status Pages here: https://incident.io/status-pages Read Dimitra's...

In this episode, we chat with Alicia Collymore, Engineering Manager at incident.io, about advice she'd give EM's to be successful in their roles.

In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services). Matt talks about how the engineering team at Ziglu has evolved over time, building an agile culture and why "keep it boring" is his mantra. Chris, Pete and Matt cover how to context switch between solving a...

In this episode, Pete and Lisa discuss why great communication is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture. In this episode we cover:...

In this podcast, the three incident.io co-founders Stephen, Chris and Pete take a trip down memory lane, revisiting the story of how they came to found incident.io and the major milestones of the first 12 months in business. Key topics/timestamps: [01:36] The origins of incident.io [07:00] Building Response at Monzo [17:00] The side hustle begins [22:00] The first demo [27:00] The first off-site [...

In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their tips for building solid foundations to run your incidents.   In this episode, we cover:   (0...

In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture, to compensation structures and tips for operationalising on-call. In this episode, we cover: (04:07) Wh...