The CUInsight Experience

“Opportunities are abundant. Time is scarce. Being intentional matters.” Jill Nowacki Welcome to episode 37 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder of CUInsight.com . In this episode, Randy is talking to Jill Nowacki , President and CEO of Humanidei , a human capital strategy firm launched this summer to help organizations become workplaces of choice for today’s wor...

“What’s the outcome the member cares about?” - Tansley Stearns Welcome to episode 36 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder, and publisher of CUInsight.com . In this episode, Randy has a conversation with Tansley Stearns, the Chief People and Strategy Officer at Canvas Credit Union in Denver Colorado. Randy and Tansley discuss the war for talent and her goal to mak...

"If we are going to leave a legacy in life, let's leave a rich one." - Mark Weber Welcome to episode 35 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder, and publisher of CUInsight.com . In this episode, Randy is talking to Mark Weber CEO and Chairman of Strum, the new face of Weber Marketing Group. Strum with Mark at the helm is doing research into artificial...

"It’s very easy to find the right answer to the wrong question." - Melina Palmer Welcome to episode 34 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . On this episode, Randy is chatting with Melina Palmer the host of The Brainy Business podcast and a teacher of behavioral economics. She helps entrepreneurs and companies to understa...

"If you don’t want to know the truth, don’t ask the question." - George Hofheimer Welcome to episode 33 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . On this episode, Randy is chatting with George Hofheimer, the EVP Chief Research and Development Officer at Filene. Learn all about George’s time in the Peace Corps, the challenges...

“The highway is littered with dead squirrels who couldn't make up their mind.” - Bob Trunzo Welcome to episode 32 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . On this episode, Randy is chatting with Bob Trunzo the president and CEO of CUNA Mutual Group. Learn about the pace of change in financial services, agile technology, and why r...

“Great leaders understand that everyone needs intentional attention.” - Neen James Welcome to episode 31 of The CUInsight Experience podcast . Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today Randy is chatting with Neen James, the author of Folding Time and Attention Pays. She is also a top leadership expert and motivational speaker who challenges those she works with to l...

"Start early, be bold, and just follow your heart." - Teresa Freeborn Welcome to episode 30 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Teresa Freeborn the president and CEO of Xceed Financial Credit Union and a board member of CUNA. Randy and Teresa discuss awareness, inclusion, and the things credit unions ne...

"If you become complacent, your business begins to fail." - Charlie Amato Welcome to episode 29 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder, and publisher of CUInsight.com . Today’s guest is Charlie Amato. Charlie is the chairman and co-founder of SWBC, a board member of the Federal Reserve Bank of Dallas, and one of the owners of the San Antonio Spurs. His bi...

“Live simply, care deeply, speak kindly, and give of your time and your treasure.” - Adrian Johnson Welcome to episode 28 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Adrian Johnson the senior vice president and chief financial officer of MECU of Baltimore. He is also the board chair of the African American Credit Union C...

“Truly trust that life works and that things will work out.” - Lois Kitsch Welcome to episode 27 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Lois Kitsch the co-founder of CU Difference. She has worked for years in developing bright minds not only in the credit union space but also within the world as a whole. Lois and I...

"Admit it, correct it, and put in place procedures to prevent it from happening again." - Lynette Smith Welcome to episode 26 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Lynette Smith the president and CEO of TruEnergy FCU and serves on the boards of the African American Credit Union Coalition and the Metropoli...

"Do what you love and love what you do." - Linda Bodie Welcome to episode 25 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Linda Bodie the president and CEO of Element Federal Credit Union in Charleston, WV. We discuss her path to leadership as well as diversity, equity, and inclusion. Linda also talks about what...

"Deal decisively with mediocrity." - John Spence  Welcome to episode 24 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is John Spence is a consultant and coach to organizations all over the world. He works with startups and businesses in the Fortune 10. He’s been named as one of the top 50 leaders to watch by the Ame...

"You can operationalize empathy." - Jeanne Bliss Welcome to episode 23 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Jeanne Bliss the founder and president of Customer Bliss and the co-founder of the Customer Experience Professional Association . She is one of the foremost experts on customer-centric leadership a...

"You show me your wallet and I’ll show you your values." - Bradley Leimer Welcome to episode 22 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Bradley Leimer the co-founder of Unconventional Ventures. He works with startups in the fintech ecosystem and mentors entrepreneurs. He believes in bringing diversity to th...

"Every time my mouth is open I’m not able to learn what others know." - Leo Ardine Welcome to episode 21 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . In case you haven’t already heard of Leo Ardine, let me give a brief introduction. He’s the President and CEO of United Teletech Financial, a board member of the New Jersey Credit...

“We are all just experimenting all the time." - Caroline Willard Welcome to episode 20 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . I’m excited to introduce Caroline Willard, the President and CEO of the Cornerstone Credit Union League, as today’s guest! She’s also a board member of CUNA and one of my scuba diving and travel buddies....

"The chore of banking sucks. It’s remarkably boring.” Welcome to episode 19 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Bryan Clagett is the Chief Marketing Officer at Geezeo , a Forbes contributor, and a member of the Forbes Communication Council. He’s an active part in the online conversation about credit unions, banking, fintech,...

"She who is truest to her authentic self, wins.” - Jill Nowacki Happy Mother’s Day! In honor of the day, I have an incredibly special guest on the show: my favorite mom, my partner, and the person I get to explore the world with. Jill Nowacki was one of the first and most popular guests on the show, so I’m delighted to have her back for another conversation. If you’ve listened to the podcast...

"There’s a true opportunity to be dynamic storytellers.” Welcome to episode 17 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . I’m excited to announce that Michael Reuter is joining me as today’s guest! In case you aren’t already familiar with Mike, he’s the Executive Director of the Worldwide Foundation for Credit Unions at WOCCU. We’l...

“I’ve never met a regulation I can’t work around.” - Diana Dykstra Welcome to episode 16 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . The President and CEO of the California and Nevada Credit Union Leagues, Diana Dykstra, is today’s guest! Diana is also on the WOCCU board, the current President of the Western CUNA Management School, and m...

“Credit unions were a disruptor in their space too. They were a radical idea.” - Mike Walsh Welcome to episode 15 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Mike Walsh joins me today for a fascinating conversation with someone who is outside the credit union space. At PSCU Member Forum in Austin, TX, I managed to snag one of the keynote...

"There are things we have to do collaboratively that we can’t do on our own.” - Dave Adams Welcome to episode 14 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Today’s guest is Dave Adams, who is the President and CEO of the Michigan Credit Union League as well as of the CU Solutions Group. He’s had a long career in the credit union sy...

"Your plan doesn’t mean anything without people” - Brett Martinez Welcome to episode 13 of The CUInsight Experience podcast. Hosted by Randy Smith , co-founder and publisher of CUInsight.com . Brett Martinez, the President and CEO of Redwood Credit Union, joins me for today’s episode! In case you’re not already familiar with him, he’s also the CUNA Board Chair and on the Board of Trustees of...