The Career Strategist

Text me with feedback or questions! You have the tools now. You can read a room before you commit to it. You can name your worth and say the number. You know what your ideas sound like at full volume. You know the difference between a room that is green and one that has been coloring itself green until the day it doesn't. So why are you still accepting less? This episode is about the 250-some...

Text me with feedback or questions! You have been told for years that the problem is that you don't ask. So you started asking. And the data shows that when you do, you get told no more often than people who make the exact same ask, in the same words, with the same confidence, in the same role. The problem was never that you weren't asking. The problem is that the system penalizes you fo...

Text me with feedback or questions! You spent weeks in the interview process. You asked the right questions. You got the offer. And then you started the job and realized none of it was what you were sold. In this episode of The Career Strategist, Sarah Caminiti breaks down the intelligence gathering framework every professional needs before accepting a role. You will learn how to run the authority...

Text me with feedback or questions! You walked out of an interview and felt good. You were honest. You were yourself. And then you got the rejection email that said you were "too passionate." That is not feedback. That is information. And there is a difference. In this episode, Sarah shares the interview that broke her open: a role she wanted badly, a hiring manager who seemed aligned, a...

Text me with feedback or questions! You have been doing the work. Showing up, saying yes, absorbing more than your share, telling yourself it will pay off eventually. And nothing has changed. Not because you are not good enough. Because you have been making career decisions on autopilot, and those decisions have been compounding against you. In this episode, Sarah shares the moment she realized sh...

Text me with feedback or questions! Your values aren't preferences you pick from a menu. They're patterns that have been driving your choices all along — especially under pressure. The problem is, you're too close to your own patterns to see them. In this episode, Sarah breaks down how to excavate your real core values and turn them into language precise enough to guide every career...

Text me with feedback or questions! You've felt it — the meeting where your ideas get built on without credit, the  praise that somehow makes you smaller, the feedback that comes without names or specifics. That's power moving, and it rarely announces itself. In this episode, Sarah breaks down the hidden power dynamics that shape your career before you even realize the game is being play...

Text me with feedback or questions! Episode 1: The Right to Define Yourself You walk into a room with years of experience, nuanced thinking, and complex capabilities. Within minutes, you've been reduced to something manageable. "She's so detail-oriented." "Such a team player." "Really approachable." This is flattening. And you've been letting it happen....

Text me with feedback or questions! The best story you ever told wasn't memorized, it was just known and felt very deeply... Discover the transformative journey of personal growth and purpose as we welcome Suneet Bhatt , the founder of My Authentic Journey , to the final episode of the podcast. Unearth the four significant eras of life, as inspired by geologic eras themselves, and learn how t...

Text me with feedback or questions! What if business could be more like art? Join me for a special birthday episode of Epochal Growth, where Craig Crisler , CEO and co-founder of SupportNinja , shares his unique journey from serial entrepreneurship to leading with humility and authenticity. Craig's personal story of recovery deeply influences his approach to leadership, bringing a fresh persp...

Text me with feedback or questions! Discover the transformative insights of Greg Collins, Vice President of Revenue at Boldr, as he shares his journey from SaaS to BPOs.  Learn how stepping outside conventional roles can lead to joy and growth in both personal and professional realms. Greg's conversation encourages us to focus on the intersection of talents and passions, offering guidance on...

Text me with feedback or questions! In this special crossover episode, Sarah Caminiti teams up with Mat Patterson , host of Help Scout 's T he Supportive , to dive into one of the hottest topics in customer service: the future of self-service and AI. As businesses evolve, so does the way we support customers, and self-service is quickly becoming the go-to solution. But what does that mean for...

Text me with feedback or questions! Imagine transforming your workplace into a hub of creativity and purpose, where AI serves as an empowering co-pilot rather than a replacement. In our latest episode, we invite you to discover how global expert Luke Jamieson transitioned from baking pastries to leading dynamic contact centers, all while championing the cause of meaningful employee experiences. Ge...

Text me with feedback or questions! How does one transition from the fast-paced world of Austin startups to leading a remote-first team in Denver? Find out in our enlightening conversation with Cheryl Spriggs, the Manager of Premier Support at Zapier. Cheryl opens up about her evolution from an individual contributor to a leadership role, offering candid insights into overcoming imposter syndrome...

Text me with feedback or questions! Discover the ageless principles of customer support with our special guest, Mat Patterson, the Customer Service Content Lead at Help Scout. We embark on a historical journey through the fundamentals of customer service, examining how they've endured through time while facing modern challenges. Mat digs into the transformative potential of AI in customer sup...

Text me with feedback or questions! What if customer support could be the secret weapon in your arsenal for product innovation? Join us as we chat with Elyse Mankin, who takes us on a journey from her marketing roots to becoming a pivotal figure in customer support.  We promise you'll discover how integrating support and product teams can revolutionize your approach to customer feedback and d...

Text me with feedback or questions! What if you could reclaim your power and reshape the narrative of your life? Join me, Sarah Caminiti, as I celebrate a personal milestone on this episode of Epochal Growth. Reflecting on my journey to empowerment, I share how tuning into the universe's signals has guided me to reclaim control and value my self-worth. As a mother, every word and action becom...

Text me with feedback or questions! Unlock the secrets of AI's transformative power in customer engagement with our special guest, Rob Dwyer, Vice President of Customer Engagement at Customer Direct and HappiTu. Rob brings a wealth of experience from both BPO and technology sectors, shedding light on the nuanced interplay between advanced AI tools and human empathy. Together, we explore the e...

Text me with feedback or questions! BUY YOUR TICKETS TO ELEVATECX IN DENVER HERE! Ever felt overwhelmed in customer service roles, struggling to keep a professional demeanor while maintaining your sanity? Hilary Dudek, head of customer experience at Gamma, joins us and shares her unique approach, drawing on her background in musical theater. Learn how adopting different roles or personas can help...

Text me with feedback or questions! BUY YOUR TICKETS TO DENVER ELEVATECX HERE Unlock the keys to global business success with insights from Markus Seebauer , founder of Gateway Translations. We explore the critical role of localization and translation in today's international marketplace, revealing how businesses can adapt their products and services for diverse markets without losing their b...

Text me with feedback or questions! BUY TICKETS TO ELEVATECX DENVER HERE Curious about how empathy can revolutionize customer experience and support? Join us as we sit down with Lauren Eimers, a therapist-turned-customer-experience expert, who shares her unique journey from counseling psychology to the SaaS industry. Discover why empathy is an untrainable yet essential skill for success, how it sh...

Text me with feedback or questions! CHALLENGE ACCEPTED - BUY YOUR TICKETS HERE What does it mean to lead with authenticity and foster genuine connections in the workplace? Join us for an enlightening conversation with Sarah Hatter, the founder of ElevateCX, as she unpacks the dynamics of building meaningful relationships and robust support systems, especially for women in the professional sphere....

Text me with feedback or questions! What happens when you decide to reinvent yourself—both personally and professionally? Join us on this episode of Epochal Growth as we explore the transformative power of reinvention, featuring an inspiring story of a friend who successfully negotiated her worth. Her journey underscores the value of self-advocacy and the courage it takes to ask for what you deser...

Text me with feedback or questions! When you think of your career journey, does it look anything like you thought it would 5, 10, even 20 years ago?  Get ready to be inspired by the remarkable journey of Jenn Southan, Senior Director of Customer Support at Olo, in her podcast debut. Jenn takes us through her transformative five-year tenure at Olo, marked by navigating the tumultuous waters of a gl...

Text me with feedback or questions! How do cultural differences and individual motivations shape our impact in a global and remote work environment? In Episode 10 of Epochal Growth, host Sarah Caminiti sits down with Ricardo Araújo to explore these themes and more. Ricardo shares his journey of launching a coding course to tackle unemployment in Portugal, resulting in thousands of new jobs. The co...