The Career Strategist

Text me with feedback or questions! Can anger be useful? In Part 2 of "The Art of Being Dead Inside," host Sarah Caminiti and Stephanie Lundberg continue to explore why the emotions CX leaders feel are so intense an what companies are doing to set themselves apart. Sarah and Stephanie discuss the unique challenges support professionals face, including navigating complex situations and br...

Text me with feedback or questions! What happens when vulnerability and connection take center stage in customer support? In Episode 8 of Epochal Growth, host Sarah Caminiti sits down with Stephanie Lundberg, founder of The Support Human newsletter and Bad Job Bingo, to discuss her journey into customer support and the critical role of empathy in the industry. Stephanie shares insights into the em...

Text me with feedback or questions! Are you mindful of the impact your choices have on your business and team? In Episode 7 of Epochal Growth, "Advocating for Success," host Sarah Caminiti engages with Srajan Bhagat to explore how being thoughtful about what we put into the world can transform business dynamics. They discuss the power of conscious decision-making, the significance of adv...

Text me with feedback or questions! How can customer journey mapping transform your business strategy? In Episode 6 of Epochal Growth, host Sarah Caminiti sits down with Ben McCormack, currently a fractional executive at  Boldr and a seasoned customer experience professional. Ben and Sarah take a closer look at the world of customer journey mapping and its critical role in driving customer-centric...

Text me with feedback or questions! When was the last time you trusted yourself enough to quiet the voice of self-doubt? In Episode 5 of Epochal Growth, Sarah Caminiti sits down with Miranda Lee, a leader in the support community, to explore the transformative power of self-reflection and overcoming doubt. Miranda shares the impact unexpected downtime had on her ability to recognize her accomplish...

Text me with feedback or questions! Curious about how Business Process Outsourcing (BPO) can redefine customer experience? In Episode Four of Epochal Growth, host Sarah Caminiti dives into an insightful discussion with Blair Wilen, CEO and co-founder of Ethos Support. Discover how Ethos Support is setting new industry standards by blending innovative technology, streamlined processes, and a strong...

Text me with feedback or questions! Join host Sarah Caminiti and guest Kel Kurekgi as they explore the dynamic world of AI and its transformative impact on industries, especially in Customer Experience (CX). Discover how to future-proof your career by honing transferable skills and embracing change. Gain insights into overcoming challenges, amplifying your voice, and driving innovation in your org...

Text me with feedback or questions! Dive into the second episode of Epochal Growth: The Parent Whisperer with host Sarah Caminiti and special guest, support and leadership expert, Conor Pendergrast. Conor guides us through the intricate world of transitions, focusing particularly on career and life shifts associated with parenthood. Drawing from personal experiences, Sarah and Conor provide honest...

Text me with feedback or questions! Welcome to the inaugural episode of Epochal Growth: Our first episode, Lead Like a Maker, sets the tone for the purpose of this podcast, as space to celebrate good people doing good things in and around CX. Host Sarah Caminiti sits down with Sarah Betts, Director of Alyce Support at Sendoso, to explore the intersection of creativity, problem-solving, and leaders...