The Business of Dentistry Podcast

In this episode of the business of dentistry podcast, host, Suki Singh, is joined by Iain Stevenson, head of Dental at Wesleyan Financial Services to discuss financial planning structures and common mistakes that can happen during the transition from NHS to private practice.  What you’ll hear: Key implications dentists should be aware of when moving to private dentistry NHS pension pitfalls and ge...

In this episode of the business of dentistry podcast, host, Les Jones is joined by Regional Support Manager, Louise Anderson to discuss the changes to the NHS Welsh dental contract, its impact on practices and any quick wins that might mitigate some of these changes.   What you’ll hear: The main changes caused by the contract The impact of the new contract on the day to day running of dental pract...

In this episode of the In the Loupe podcast, Nigel Jones is joined by Neil Carmichael, chair of the Association of Dental Groups (ADG), to talk about the impact the ADG is having both politically and on the market as a whole as well as its priorities and where Neil thinks the dental market is heading.   What you’ll hear: The causes of dental deserts across the UK How workforce issues are the sourc...

In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by leadership coach and consultant Mark Topley to discuss Gold for Kids. The charity helps secure restorations and unwanted jewellery with the help of dental practices for it to be melted down and the proceeds donated to UK charities helping children. What you’ll hear: The simple process around getting involved wi...

In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by TCO (treatment care coordinator) mentor and social media marketing expert, Claire Frisby, to talk about the role, how sometimes people are poorly prepared to assume it and the ways she mentors TCOs to integrate seamlessly into the practice. What you’ll hear: The lack of preparation and support offered to some n...

In this episode of the In the Loupe podcast, Nigel Jones is joined by clinical dentist, author and founder of Clinical Dental Health, James Goolnik. The episode sees them discuss continuity of care, creating a trust with your patients and raising awareness around cognitive decline and Alzheimer's. What you’ll hear: Health screenings in dentistry and harnessing the patients commitment to visiting t...

In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by Tracy Pound, Managing Director of business management consultancy, Maximity to discuss the subject of the moment, AI. Discussing AI in general and also specifically in the context of dentistry.  What you’ll hear: How chatbots are being used in dental practices  How AI can enhance what professionals are able to...

In this episode of the business of dentistry podcast, host Nigel Jones is joined by Lesley Turner, Business Development Manager at Medenta to discuss ways to improve treatment plan take up rates. What you’ll hear: How to monitor and see the benefits from treatment plan acceptance rates The initial steps to implementing patient finance at your practice How Medenta helps inform practices about compl...

In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by Ed O’Reilly, founder of Dentaqua to talk about the effect of chemical disinfectants on healthcare workers and how sustainability plays a big factor in their business model.   What you’ll hear: How the idea of Dentaqua came about The adverse effects of chemical disinfectants on healthcare workers How safety beca...

In this episode of The Business of Dentistry podcast, host and Regional Support Manager, Ian Eslick, is joined by dental specialist financial advisor at Wesleyan Financial Services, Magdelena Harding, to talk about financial planning for retirement.   What you’ll hear:   Current trends of when dentists are choosing to retire Why retirement planning is especially important for dentists compared to...

In this episode of the In the Loupe podcast, host, Nigel Jones, is joined by Sonia Szamocki, CEO & Founder of 32Co to talk about bridging the gap between speciality care and general dentistry. What you’ll hear: Sleep Apnoea and how dentistry can help Underestimating dentistry's importance to wider health care How sleep quality treatments can be life changing Why the gap between medicine and de...

In this episode of the business of dentistry podcast, host, Laura Hills, is joined by Victoria Vickery, founder of All Star Marketing Club to talk about marketing messages, buyer psychology and what they mean for your dental practice.   What you’ll hear: What is buyer psychology and why is it important to dental practices Why some patients seem interested in treatment and then delay or go quiet Wh...

In this episode of The Business of Dentistry podcast, host Hazel Dockery is joined by special care dental nurse, Lisa Andrews Davies, to discuss how nurse-led clinics can help with anxiety management around dental treatment. What you’ll hear: The importance of being honest about your worries/concerns about visiting the dentist The consequences of not having treatment for someone with anxiety aroun...

In this episode of The Business of Dentistry podcast, host Hazel Dockery is joined by Regional Support Manager, Donna Hall to discuss plans and what to do when your plan and pay-as-you-go prices are out of kilter. What you’ll hear: Causes of plan and pay-as-you-go prices being out of alignment Effects to the business if your pricing is incorrect How to approach changing a pricing structure Advice...

In this episode of the In the Loupe podcast, host, Nigel Jones, is joined by Tim Boyle, Director of Sales and Business Development at REVA Global Medical to talk about virtual assistants and making the best use of team resources. What you’ll hear: The effects of admin burnout The importance of the patient experience for practices Whether AI can help with supporting the administrative side of pract...

In this episode of The Business of Dentistry podcast, host Donna Hall is joined by Wesleyan Financial Services Dental Specialist Financial Advisor, Dan Atkins, to discuss about how practice owners can stay financially resilient in a rapidly shifting economic landscape. What the episode covers: Key financial pressures affecting dental practices in 2026 Why now is the ideal time to review both perso...

In this episode of The Business of Dentistry podcast, host, Hazel Dockery, sits down with Tracy Pound, Managing Director of business management consultancy, Maximity to talk about cyber security and the risks for dental practices.  What you’ll hear: The risks to dental practices of a cyber attack                                                         Why keeping digital equipment up to date is vi...

In this episode of The Business of Dentistry podcast, Suzanne Maxwell, Practice Owner of Drymen Dental Care, sits down with host and Regional Support Manager, Selina Alexander to discuss her move from NHS to private practice and how it has benefitted her team and patients.   What you’ll hear:  What sparked the decision to move from NHS to private practice The patients’ response to the decision The...

In this episode of The Business of Dentistry podcast, host, Donna Hall, sits down with fellow Regional Support Manager (RSM), Josie Hutchings, to talk about her 25 years in dentistry and reflect on what it’s been like supporting dentists to change their lives for the better.   What you’ll hear: Dentists’ fears 25 years ago and in 2026 Real life stories about how a conversion has changed someone's...

In this episode of The Business of Dentistry podcast, host, Hazel Dockery, sits down with team performance specialist, Mark Topley, to discuss his new practice manager bootcamp. Run over 5 months, it’s designed to help participants build the confidence to lead clearly, handle challenging conversations, strengthen communication skills, and implement practical systems to manage their teams in a stru...

In this episode of The Business of Dentistry podcast, host, Hazel Dockery, sits down with Pat Langley, Founder and Chief Executive of Apolline Ltd, to discuss how compliance is more than just policies and tick boxes.   What you’ll hear:   Definition of compliance How to change the mindset about compliance The values of a mock inspection Recommended training around compliance One thing every dentis...

In this episode of The Business of Dentistry podcast, guest host, Hussein Hassanali, from Thorpe Dental Group speaks to Dr Aditi Bhalla, a specialist dentist, about Compassion Focused Dentistry. What you’ll hear: How Aditi developed her interest in Compassion Focused Dentistry The Dental Wellbeing Hub and the resources available on it How she creates and builds a community online How to join her s...

In this episode of The Business of Dentistry podcast, host, Hazel Dockery sits down with mixed practice owner, Amit Jilka, who has five sites across Staffordshire to discuss his take on the upcoming NHS contract changes in England. What you’ll hear: How the current NHS contract is performing His views on the proposed lengthening of the recall period Whether he believes this is a step towards the N...

In this episode of The Business of Dentistry podcast, Cathy Murphy from Christie & Co, sits down with host, Hazel Dockery, to offer insights into the dental practice sales market and how it is looking in 2026.     What you’ll hear: - The increase of first-time or independent buyers’ purchasing practices - When it’s best for a seller to contact a broker such as Christie & Co to achieve thei...

In this episode of The Business of Dentistry podcast, Regional Support Manager, Donna Hall, sits down to discuss switching plan providers, working with Practice Plan and what type of support you need for your practice.  What you’ll hear: Bespoke and tailor-made membership packages and marketing with Practice Plan Aid in moving over patients across from previous provider and keeping in communicatio...