The Brad Miller Show - Growing You, Growing Your Business

Peter Drucker:  The sole purpose of business is to Create and Keep customers. Controlling Idea:  THE SOLE PURPOSE OF BUSINESS IS TO CREATE AND KEEP CUSTOMERS WHY IS THIS TRUE?  Focus on the last word first.  Customer!   If you’re Not careful and intentional you will be All Kind of Distracted.  Your customers are who […]

Addicted to Your Technical Work.  I have a Signature Talk – and this is how I start it… “Hi, my name is Brad and I am a recovering technician.  Everyone say hi Brad” If you’re having a hard time getting free of your business, You may be addicted to your Technical Well you say, what’s […]

Micromanaging has gotten a bad rap. How do you Grow your business – Trust your Staff – and not MM them? Here is the Game Changer:  You MM the systems creation process so that you don’t have to MM your staff.   The title of this podcast is Chapter three of my book – Victory […]

If You want to be a systems Guru too, do what Betty Crocker does. She Creates Recipes! Why is that important? Recipes are the Way – the Path to a predictable and profitable business If you can learn how to create recipes like Betty Crocker, You can NOT ONLY Control your business – you can […]

Sales Funnel Steps Hard Skills Soft Skills Prospecting     Discovery and Rapport Proposal Writing Presentation Follow Up

… If you get this step right, the close is seamless. Sales Funnel Steps Hard Skills Soft Skills Prospecting     Discovery and Rapport Proposal Writing Presentation Follow Up

Sales Funnel Steps Hard Skills Soft Skills Prospecting     Discovery and Rapport Proposal Writing Presentation Follow Up

The Common Denominator of Success by Albert E.N. Gray Several years ago, I was brought face to face with the very disturbing realization that I was trying to supervise and direct the efforts of a large number of men who were trying to achieve success, without knowing myself what the secret of success really was. […]

“Bob Waterman and I got our 15 minutes of fame in part by the assertion-slogan-axiom that “Hard is soft. Soft is hard.”  We said it’s the “hard” plans and budgets and numbers that are in fact “soft”; and it’s the “soft” people-customers-relationships-entrepreneurial culture that are truly “hard,” that is, the Bedrock of Excell...

The Four Levels of Competency and the Four Stages of Training Then – how to actually use the Training Manuals when you Train! Starting with the lowest level of competency – to the highest Unconscious incompetent. Very exciting time for a new hire.  They see the work you do, they see the amazing results and […]

You can download the Flowchart of this process here: https://millermarketingandtraining.com/work-with-me The Strategic Training Objective Creation Process:  This is where the magic happens! You take a “lowly” task and elevate it in status to a Strategic Training Objective How do I do this?  What exactly is happening in this process of task to STO? Using the […]

You can download the Flowchart of this process here: https://millermarketingandtraining.com/work-with-me This is where you Create the small inventions – that put together create something very special! The simple ACT of documenting your work is a system! You have to appreciate and understand that simple idea – Write it Down and you have a map or […]

You can download the Flowchart of this process here: https://millermarketingandtraining.com/work-with-me Step two in this module called, The Best Way – Matching Work Types with Template Types In this episode we discuss template types WHAT IS A SYSTEM? A method – a form of procedure for accomplishing something – Intention: a determination to act in a […]

I am finishing up a series of podcasts featuring – Your Best Work, The Best Way process. You can download the Flowchart of this process here: https://millermarketingandtraining.com/work-with-me This is a process to clarify your vision – Your Best Work, and then reveal all the work that makes that vision a reality – And Then…Do That […]

Welcome to a special episode of the podcast with a focus on innovation, marketing and mindset. The inspiration for this episode is from one of my favorite quotes by Peter Drucker: “Because of the nature business, it has two and only two functions, innovation and marketing.  Innovation and marketing make money, everything else is an […]

The Outside Perception – how the marketplace sees you The Inside Reality – how your team interacts with your company HOW TO NAME YOUR WORK – WITH AN EYE TO OUTSIDE PERCEPTION When you put all the pieces of the system together into a whole – You CREATE something worthy of a Name It is […]

“Remember that a person’s name is to that person the sweetest and most important sound in any language.”                – Dale Carnegie Your work has a name!  There are a lot of benefits to this – Both inside your company and outside The Outside Perception – how the marketplace sees you The Inside Reality – […]

THE Mighty *STO:  Strategic Training Objective The STO is a term to describe a chunk of work.   And, it distinguishes work as a Unit that can be described and trained. Training is TRANSFER! You are transferring knowledge and expertise from one person to another The transfer has to be done in segments You could call […]

You now have your RAW Expert download!  Awesome!  Huge!  High-five!  This is a really big deal, and shows your commitment to create a business that works. Now we are going to take it and process it into a Refined Form.  It was raw, but we are going to refine it so that it serves your […]

  The Expert Download – interview process You are going to do this interview with someone in your business – WHO?   The person most expert at delivering an amazing customer experience – Not just one time, but consistently…predictably Why?  Because that’s what’s needed to grow a business over time This person – The Expert, […]

Getting Your Business Out of Your Head The Expert Download Questionnaire   1.How do you start your day?  Do you have Opening Duties?  Describe them. As mundane as some of this could sound, if you can create “rituals” that become automatic, it begins the day in a positive and productive way.  Don’t think, just do. […]

SHOWNOTES: How to create Your lifestyle business, with The Expert Download   The expert in your business has a lot of the work in their head.  Or, if there’s no documentation, all of the work. Listen…this is why delegation most often fails. Many times the expert is the business owner.  Sometimes it’s a key employee. […]

SHOWNOTES: Getting your business out of your head – The Expert Download Process The Knowledge that will be documented inside a manual is right now inside someone’s head. That person we call – The Expert.         What Does This Make Possible?  Systems Manuals The business is out of your head. You have […]

SHOW NOTES: Creating Your See-Shells – Thoughts Become Things I love this idea of “thoughts become things” What was once just an idea in your mind, is now a tangible object that you can see and feel.   Friend, this Step is the Giant Leap to getting your business out of your head and documented […]

SHOW NOTES: Division Vision Statements.  The Plan for Your Dream Business.   Your Big Vision requires smaller visions – because  you can’t do it all! You are the business owner, you are not just an employee of your business.   If you are looking at your Org Chart – your name is in the top […]