The BHPH Morning Show

Final episode of recapping the "things I've learned" on my consulting journey. We'll wrap up with more of the "squiggly lines" (intangible) elements, fitting for a White Hat Wednesday. We'll talk about some of the life's most important subjects - the things that are about "more than" Buy Here Pay Here. Dont miss the chance to hear what this seasoned coach has to share about the stuff that matters...

More "things I've learned" in my consulting career. On this Memorial Day episode, we'll review the list of some of the more significant lessons and how they can (and do) help dealers today. This holiday episode also offers a good chance to introduce #bhphactionables. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon,...

"Consultant" and "Trainer" first appeared on my business cards in the September of 2000. Oh, the things I have learned since then! This Friday episode will focus on "What I knew then" that is still true today. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle...

This used car industry has a chance to make an important statement. To do so, making it about more than "him" or "her" or even "dollars and cents" will be the fastest way to achieve the most. Join this LIVE episode of White Hat Wednesday as we move the conversation to something bigger. There's an incredible opportunity to collectively do some good. It's time to speak up! Find the BHPH Morning Show...

Is your overhead running high? About average? Expert guest Brent Carmichael with NCM Associates returns Monday to talk operating expenses in BHPH and how dealers can know if their numbers are in line with industry benchmarks. Catch the broadcast at 11am eastern to ask your questions LIVE of the guy with all the numbers! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning S...

Some BHPH and LHPH dealers are reporting a drop in leads and sales. In this Friday broadcast, we'll offer 5 things to examine before throwing more dollars at advertising. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) tal...

White Hat Weds: Disclosing Defects Why disclose the flaws and defects on used cars? Tune in to this White Hat Wednesday episode as we offer some of the reasons and ways to win more sales today and more referrals tomorrow. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim...

Episode 1 in a series about understanding the behaviors of the customers we serve in the Buy Here Pay Here business. What are the factors that make some customers stop communicating and stop paying? And, how can dealers and their teams keep the conversations going and the payments coming? In today's episode, we'll focus on the accountability factor. Find the BHPH Morning Show on Video (Live or Arc...

How is your BHPH or LHPH portfolio REALLY performing??? In this Friday broadcast, we'll have a look at a new metric that forecasts CASH in a way that is important for dealers to monitor. For most, this is the stuff that really matters in tying current performance to anticipated cash yield. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn...

Junk Yards of San Antonio??? Nope. Jellied Yams with Spiced Apples??? Nice try. Tune in to this White Hat Wednesday broadcast at 11 EDT as we explain why we believe you'll be seeing more of this hashtag. We'll also offer some reasons that sharing it could benefit independent dealers in every corner of the country. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LI...

It's ready! White Hat Way is releasing (free) to dealers a short customer survey designed to collect info like 1) the most important factors in choosing where to buy, 2) their "attitude" about car dealers , and 3) where they rank TRUST in making their choice. Dealers will decide what drawing rewards to offer, if any. We'll collect the data and report results back to participating dealers. Surveys...

What makes your BHPH paper more valuable? Even if your're not looking to sell, the liquid value of your assets is always good to understand. On this Friday podcast, expert guests Jimmy Rambo and Eric Batchelor join to answer our questions about APR, LTV, recourse, etc. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mo...

Best practices? KPIs? Benchmarks? Blueprints? What are and where are the targets that dealers in BHPH and LHPH can use as a guide to success? On this White Hat Wednesday, Texas dealer Chris Donnelly joins to share his experience from other industries and his own quest for "success recipes." Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn...

Want to avoid overpaying??? Or being locked in too long? We thought so! Join this Monday broadcast to hear some tips (from us as well as your fellow dealers on Facebook) about what to check and how and when to open a dialog with any and all of your vendors. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &amp...

Wow! 300! In this Friday broadcast, we're recounting (from Las Vegas) our favorite moments, things we've learned, etc. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finan...

Performance data in our industry of BHPH/LHPH is woefully lacking. Why?! On this White Hat Wednesday, we'll examine all the different places that usable data exists and what/who stands between dealers and benchmark info. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim a...

NIADA 20-group Moderator, Ben Goodman, joins along with first-time guest Jay Goninen, Co-founder of WrenchWay. We'll ask these experts for some top tips on how to find and hire the right technicians for your BHPH or LHPH shop Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (...

The customers in BHPH and LHPH will often agree to more than they should. In setting up a customer for success, we find that it is important for the sales team to learn to think "inside the box" in order to find a suitable financial structure. In this Friday episode, we'll break down the problem and offer some solutions. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning...

Negative reviews are bound to occur. Nature of the used car business, right? But how can dealers and team members best respond to achieve the most goodwill and PR possible? On this White Hat Wednesday, Georgia dealer Jack Carter joins to discuss what we view as his "winning" approach. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and F...

By definition, a deficient balance is the portion of a repo customer's account that remains unpaid after repo proceeds have been applied. The options that dealer-creditors will have in pursuing the unpaid balance will vary by state. In this Monday broadcast, we'll talk through those options as well as the ethics involved. Where we stand ethically may surprises a few ... Find the BHPH Morning Show...

Folks sometimes ask for a "blueprint" or "recipe" when it comes to BHPH/LHPH business models. There are two main types of structure that would be part of any approach that we'd be recommending. In this Friday broadcast, we'll dig into one of the two and share what there is to know about deal structure in Buy Here Pay Here and Lease Here Pay Here. Find the BHPH Morning Show on Video (Live or Archiv...

What traits and characteristics work best in BHPH & LHPH sales? Can experienced "car people" from a retail or franchise background make the transition? Join this White Hat Wednesday episode to hear Brent Carmichael's take. As a 20-group moderator with 15+ years with NCM Associates, he's been there and done that. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show...

No doubt, the customers will ask for "something reliable." How do we answer? Is reliability something we can and should promise on higher-mile vehicles? In this Monday broadcast, we'll break down the price we sometimes pay in Buy Here Pay Here for outright overselling or by simply inferring some level of dependability. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Sh...

Let's get real with the math and play with some pie charts. How much take-home pay is enough to allow BHPH/LHPH buyers to manage (your) car payments well? In this Friday broadcast, we'll consider the typical household expenditures as we back into the numbers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &a...

In our segment of BHPH & LHPH, we serve a customer with poor or marginal credit or perhaps no credit at all. In this White Hat Wednesday broadcast, we're asking questions about sales. In particular, we are opening an ongoing dialog around marketing, follow-up and competing to win the credit-challenged consumers. How hard should we work to win this business? Find the BHPH Morning Show on Video...